Call recordings are available for all test types apart from connection tests. Once a call is complete, the call recording is uploaded to the platform for playback or download at any time.
To download or listen to a call recording, do the following:
- Search the reporting table for the test call that you would like to hear the recording of.
- Click the Speaker Icon
to listen to the recording (this can be located in the ‘Recording’ column if you’re viewing the Analytics Dashboard or the ‘Actions’ column if viewing on Voice Assure Realtime).Note:
- Voice Assure Realtme: If the Speaker Icon is Grey
it means that the recording has not uploaded yet. Wait a few minutes and check again.
- Voice Assure In-Country: If you’re unable to see the ‘Recording‘ column on your dashboard please ensure that you have made the ‘Recording’ column visible in the Add/Remove columns section.
- Voice Assure Realtme: If the Speaker Icon is Grey
- Click the Play button to listen to the recording or Click the Vertical Ellipsis Icon
on the right of the player to find the download option to save the file on your computer or laptop.
Results: Your call recording will open up in a new tab where you can listen and scrub through the recording or download it if needed.

