Add Number – Enterprise/Contact Center

To complete this task, you must have previously created at least one IVR Traversal and one Time Group. If you have already created these requirements, you may continue to add your number. If not, you will need to create both before you can continue.

Add Inbound IVR
Add a Time Group

To add an enterprise or contact center number, do the following:

1. Navigate to the Numbers module of the platform  (this can be found here in the left-hand navigation menu).
2. Choose the Number Type (Application Type) from the drop-down menu located top left of the page in the filters section (this should be set to either PSTN Quality or SIP Quality, depending on your testing needs).
3. Click the Add Number or Add SIP URI button  or (this can be found top right of the screen).
   
4. In the dialog box that appears add as much number information as possible to add more value to your number testing (mandatory fields are noted with an asterisk* symbol).
   
   
5. Number Type: Confirm that the correct number type, ‘PSTN Quality’ or ‘SIP Quality,’ has been selected for the number.
6. Number*: Enter the phone number you wish to test here.
   Note: If you’re testing using the number type ‘SIP Quality,’ this field will require a SIP URI to be entered instead.
7. Country: Select the geographical location of the number.
8. Toll Status: Indicate the type of number being entered e.g, Toll-Free, Shared Cost, Premium, etc…
   Note: If you’re testing using the ‘SIP’ number type, the toll status will automatically be set to SIP.
9. IVR Traversal*: Assign the IVR traversal to be used when making test calls to the number.
10. Carrier: (Optional Metadata) This data can provide useful information and insights regarding test performance over time.
11. Location: (Optional Metadata) This data can provide useful information and insights regarding test performance over time.
12. Customer: (Optional Metadata) This data can provide useful information and insights regarding test performance over time.
13. Department: (Optional Metadata) This data can provide useful information and insights regarding test performance over time.
14. Tag: (Optional Metadata) This data can provide useful information or help to identify numbers quickly when searching the platform.
15. PSTN or GSM Routes: Choose to test your number using either PSTN or GSM routes – PSTN routes are selected by default unless they are unavailable.

Rolling tests: If you do not wish to run rolling tests on your number, you can proceed to click the Add button. The rolling test information entered next is used for ongoing (rolling) testing. This is not needed when running campaigns on your numbers.

1. Time matrix: Choose the frequency at which you wish to test the number.
    
   Note: The ‘Time Matrix’ value will override the ‘Interval’ value set in the time groups section.
2. Time constraints: Choose the time group you wish to use.
3. Timezone: Choose the timezone (geographical location) of the number you are testing.
4. Test Type: Choose the test you wish to run on your rolling test.
5. Status: Set the operational status of your test to ‘Running’ , ‘Stopped,’ or ‘Draft’.
   Note: If set to ‘Running,’ your number will begin testing using your scheduled preferences after you click the Save button.
6. Send Report: Choose the type of report you wish to receive.
7. After Save: The ‘After Save’ menu gives you two options to choose from;
    
   1. Add a new number – This will simply dismiss the dialog box and add the new number to the system.
   2. Edit this number – This will add the new number information while keeping the dialog box open to make further edits.
8. Add: Click the Add button.

5. Your task is now complete.

Results: The page will refresh and your new number will be available to find, edit or delete within the numbers table.