To add an enterprise or contact center number, do the following:
- Navigate to the Numbers module of the platform
(this can be found here in the left-hand navigation menu).
- Choose the Number Type (Application Type) from the drop-down menu located top left of the page in the filters section (this should be set to either PSTN Quality or SIP Quality, depending on your testing needs).
- Click the Add Number or Add SIP URI button
or
(this can be found top right of the screen).
- In the dialog box that appears add as much number information as possible to add more value to your number testing (mandatory fields are noted with an asterisk* symbol).
- Number Type: Confirm that the correct number type, ‘PSTN Quality’ or ‘SIP Quality,’ has been selected for the number.
- Number*: Enter the phone number you wish to test here.
Note: If you’re testing using the number type ‘SIP Quality,’ this field will require a SIP URI to be entered instead.
- Country: Select the geographical location of the number.
- Toll Status: Indicate the type of number being entered e.g, Toll-Free, Shared Cost, Premium, etc…
Note: If you’re testing using the ‘SIP’ number type, the toll status will automatically be set to SIP.
- IVR Traversal*: Assign the IVR traversal to be used when making test calls to the number.
- Carrier: (Optional Metadata) This data can provide useful information and insights regarding test performance over time.
- Location: (Optional Metadata) This data can provide useful information and insights regarding test performance over time.
- Customer: (Optional Metadata) This data can provide useful information and insights regarding test performance over time.
- Department: (Optional Metadata) This data can provide useful information and insights regarding test performance over time.
- Tag: (Optional Metadata) This data can provide useful information or help to identify numbers quickly when searching the platform.
- PSTN or GSM Routes: Choose to test your number using either PSTN or GSM routes – PSTN routes are selected by default unless they are unavailable.

- Time matrix: Choose the frequency at which you wish to test the number.
Note: The ‘Time Matrix’ value will override the ‘Interval’ value set in the time groups section.
- Time constraints: Choose the time group you wish to use.
- Timezone: Choose the timezone (geographical location) of the number you are testing.
- Test Type: Choose the test you wish to run on your rolling test.
- Status: Set the operational status of your test to ‘Running’ , ‘Stopped,’ or ‘Draft’.
Note: If set to ‘Running,’ your number will begin testing using your scheduled preferences after you click the Save button.
- Send Report: Choose the type of report you wish to receive.
- After Save: The ‘After Save’ menu gives you two options to choose from;
1. Add a new number – This will simply dismiss the dialog box and add the new number to the system.2. Edit this number – This will add the new number information while keeping the dialog box open to make further edits.
- Add: Click the Add button.
- Your task is now complete.
Results: The page will refresh and your new number will be available to find, edit or delete within the numbers table.