Local Reach at Global Scale
Local Reach at Global Scale
COMING SOON! Spearline continues expanding its infrastructure with more regions and networks on a monthly basis. You can expect more from us every month.
The Spearline Advantage
Explore Spearline's Global Coverage and Monitoring
Wherever your customers happen to be, you want to communicate with them clearly and effectively.
From their network to yours, everything needs to support a comfortable conversation. Your numbers may perform differently when generated from different networks/providers.
For example your customers calling from Carrier A may reach out to you successfully but customers calling from carrier B can’t dial your numbers – and you are missing out. Unless you conduct the call yourself, recreating the customer flow – dialing the number from the same network and location as your customer does – you have no way of knowing if your numbers are working and how they are performing.
Spearline ensures your services are working as intended. Covering over 80 countries, we ensure your customers can reach you, and you can reach them. Using cellular and fixed-line services, we cover multiple cities in major markets such as the US and Canada.
Our network cover continues to expand based on feedback from our customers. Our certification process ensures that new carrier connections meet our high-quality standards. Our monitoring makes sure these standards are sustained. You can rest easy knowing our 24/7 support team is helping your business grow.
If you are not proactive, you are reactive and depend on customer feedback to alert you to network problems.
Proactive testing requires replicating the customer call flow to identify and fix issues before they have a customer impact. It is challenging to generate calls from many global locations and different network conditions, but it is easy with Spearline.
- When your phones aren’t busy, could it be that people cannot get through?
- Is that no demand or a fault if you’ve seen no recent traffic on a number?
- Did a sale go to your competitor if your number failed to connect?
Spearline number monitoring gives you complete visibility of your phone numbers. Replicating your user behavior, you get specific performance metrics which can be used to improve the line quality or fix any issues that arise before your customers notice.
Global communication networks are complex
Not only do different carriers use different equipment and software, but they also operate in different regulatory environments.
Carriers have arrangements to use other networks during peak demand times, so a call from A to B could involve many more networks than the caller and receiver. Networks maintain event logs that are valuable in working through issues, but networks have huge traffic volumes.
Identifying a single call issue requires specific feedback that a typical caller may not appreciate. Without good information, carriers often cannot investigate. With Spearline’s call detail records (CDRs), investigation is simple and effective. Critically, with Spearline you can recreate the problem scenario to support data gathering or to confirm a fix.