GLOBAL COVERAGE

Local Reach at Global Scale

GLOBAL COVERAGE

Local Reach at Global Scale

Spearline’s private, local infrastructure allows you to quickly and reliably test your numbers wherever your customers are located around the world.

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Fixed-Line Carriers
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Mobile Networks
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COMING SOON! Spearline continues expanding its infrastructure with more regions and networks on a monthly basis. You can expect more from us every month.

The Spearline Advantage

Reduce MTTR (Mean Time To Repair)

Identify problems the moment they occur, making sure you are on top of any issues. Spearline provides detailed metrics and CDRs (Call Detail Records) for you to share with your carriers to easily explain the issue with them.

Collaborative Intelligence

Spearline relies on a combination of Artificial Intelligence and 24/7 human support verification to ensure the failures reported to you are real. This lets you sleep at night without waking up due to false alarms.

Local reach at global scale

Perform true in-country testing in all major business markets around the world. Spearline manages and maintains in-country infrastructures in over 80 countries so you can truly replicate your customer experience from a range of different locations and across various providers and mobile networks.

Powerful testing capabilities

With Spearline, there is no installation required; in a few simple steps, you can start testing at any time schedule that fits your needs. This is turn allows you to dedicate your time to other important tasks while your test runs.

Reduce MTTR (Mean Time To Repair)

Identify problems the moment they occur, making sure you are on top of any issues. Spearline provides detailed metrics and CDRs (Call Detail Records) for you to share with your carriers to easily explain and share the issue with them.

Collaborative Intelligence

Spearline relies on a combination of Artificial Intelligence and 24/7 human support verification to ensure the failures reported back are real. This lets you sleep at night without waking up due to false alarms.

Local reach at global scale

Perform true in-country testing in all major business markets around the world. Spearline manages and maintains in-country infrastructures in over 80 countries for you so you can truly replicate your customer experience from a range of different locations and across various providers and mobile networks.

Powerful testing capabilities

With Spearline, there is no installation required; in a few simple steps, you can start testing at any time schedule that fits your needs. You can dedicate your time to other important tasks while your test runs.

Explore Spearline's Global Coverage and Monitoring

Wherever your customers happen to be, you want to communicate with them clearly and effectively.

From their network to yours, everything needs to support a comfortable conversation. Your numbers may perform differently when generated from different networks/providers.

 

For example your customers calling from Carrier A may reach out to you successfully but customers calling from carrier B can’t dial your numbers – and you are missing out. Unless you conduct the call yourself, recreating the customer flow – dialing the number from the same network and location as your customer does – you have no way of knowing if your numbers are working and how they are performing.

 

Spearline ensures your services are working as intended. Covering over 80 countries, we ensure your customers can reach you, and you can reach them. Using cellular and fixed-line services, we cover multiple cities in major markets such as the US and Canada.

Our network cover continues to expand based on feedback from our customers. Our certification process ensures that new carrier connections meet our high-quality standards. Our monitoring makes sure these standards are sustained. You can rest easy knowing our 24/7 support team is helping your business grow.

If you are not proactive, you are reactive and depend on customer feedback to alert you to network problems.

Proactive testing requires replicating the customer call flow to identify and fix issues before they have a customer impact. It is challenging to generate calls from many global locations and different network conditions, but it is easy with Spearline.

 

  • When your phones aren’t busy, could it be that people cannot get through?
  • Is that no demand or a fault if you’ve seen no recent traffic on a number?
  • Did a sale go to your competitor if your number failed to connect?

 

Spearline number monitoring gives you complete visibility of  your phone numbers. Replicating your user behavior, you get specific performance metrics which can be used to improve the line quality or fix any issues that arise before your customers notice.

Global communication networks are complex

Not only do different carriers use different equipment and software, but they also operate in different regulatory environments.

Carriers have arrangements to use other networks during peak demand times, so a call from A to B could involve many more networks than the caller and receiver. Networks maintain event logs that are valuable in working through issues, but networks have huge traffic volumes.

 

Identifying a single call issue requires specific feedback that a typical caller may not appreciate. Without good information, carriers often cannot investigate. With Spearline’s call detail records (CDRs), investigation is simple and effective. Critically, with Spearline you can recreate the problem scenario to support data gathering or to confirm a fix.

Spearline's global infrastructure

Spearline has built its global communication infrastructure over 3 main pillars:

Local and global

Spearline ensures that calls and messages originate and terminate within the countries its numbers are allocated, so you can be sure the traffic generated is as close as possible to the behavior of your real users.

Artificial Intelligence

Telephony networks are finicky. At times, your tests can fail due to a multitude of reasons - some of them unrelated to your service. An innovative machine learning system looks at every failed test in our platform, tagging it and categorizing it in real time, making sure false positives aren’t flagged without need.

Human touch

While machine intelligence is great, our 24/7 dedicated support team looks at each and every failed result that our artificial intelligence marks as suspect - and they do that within mere minutes of the test failure. This gives you the peace of mind that you will get alerted only when needed, letting you sleep at night.

What to look for in your testing and monitoring communication infrastructure?

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