Unified communications Manage performance of your global access numbers
The conferencing sector is more competitive than ever. And quality is increasingly the most important competitive edge.
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Solutions for unified communications providers Choose the product that’s right for your organisation
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KEY BENEFITS
Solutions tuned to your needs
Spearline operates physical servers from within over 60 countries globally. These servers are connected to standard telephone lines which allow us to dial your local contact numbers in-country, replicating your customers' experience from wherever they are in the world.
automated testingAutomated in-country testing of high volumes of global contact numbers
Set your own testing cycles, completely customised to your business needs
Be the First to knowReal-time alerts on customer impacting issues
Our proactive alerts mean that you're the first to know about customer-mpacting issues - so you can get to work on fixing issues quickly, with the data you need for troubleshooting.
Protect your imageGain information allowing you to take action to protect your brand
Replicating your customer's experience in-country, and protecting your brand from the negative impact of poor service quality. With coverage in 65 countries - the only solution allowing you to replicate the experience of so many customers.
proactive testing and monitoringMeasure what matters
Connection
Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer
Audio quality
Replicate your customers’ experience and measure audio quality with objective, industry standards
Post dial delay
Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues
Touch tone
Check if DTMF (touch tones) are failing for your customers
Latency
Replicate the customer call flow and quantify the amount of latency your customers experience
Performance benchmarking
Measure your performance against in-country benchmarks, so you can see how your telecoms performs against others
"Spearline gives us a very flexible dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run."
"Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions."
"The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues."
"Spearline gave us better visibility on the quality of our service, and allowed us to detect and solve issues much faster. It contributed to improving call quality and customer satisfaction."
Spearline helps Unified Communications providers to deliver outstanding levels of quality and customer satisfaction. Jan 21, 2020 A modern contact center improves the customer experience delivered by your business. Jan 16, 2020 Brendan Clarke - Customer Engagement Manager explains that now you can customize your live map view Jan 16, 2020 That one call could be the make or break moment for them, and you don’t want to let your customers down. Jan 13, 2020 Spearline has secured a certified fixed line in Malta and is available for immediate testing. Jan 09, 2020 With the celebrations and holidays wrapped up, it’s always good to set goals for you and your business for the new year. Jan 07, 2020 For call center agents, they can be facing sometimes over 100 frustrated callers a day and that can be extremely testing Dec 30, 2019 In the final episode of the first series, Josh talks to Lorraine McCarthy about her role as the CPCO at Spearline Dec 18, 2019 This week Josh talks to Lorraine McCarthy about her role as the Chief People and Culture Officer and #HereToStay Dec 18, 2019 Can your customers always connect with you?
Don't let Dave's situation happen to your customers! Dec 12, 2019 Out with the old home broadband and in with the new mobile connectivity. Dec 10, 2019 An interview with Patrick O'Connor, giving you an insight into the role of Quality Assurance Manager. Dec 10, 2019 This is the inaugural edition of Connect, the Spearline magazine. Dec 03, 2019 This week Josh speaks with Quality Assurance Manager Patrick O’Connor and Head of Support Noel Ryan Nov 28, 2019 This week Josh chats with Quality Assurance Manager, Patrick O'Connor and Head of Support, Noel Ryan. Nov 26, 2019 Black Friday is right around the corner. Ensure your contact center is prepared for one of the busiest days of the year. Nov 21, 2019 An interview with Brian Mullins, Software Engineer at Spearline. Nov 21, 2019 Customer Engagement Manager JJ Barry explains how to create timegroups for automated testing. Nov 19, 2019 And how Spearline provides help in resolving these issues. Nov 14, 2019 An interview with Ola Budak, Technical Solutions Architect at Spearline Nov 11, 2019 API is a way of bringing information from a third party system to be seamlessly displayed in another, such as your own Nov 06, 2019 Highlights of some of the biggest global Telecoms Conferences Nov 04, 2019 Spearline has secured a certified fixed line in Nigeria and is available for immediate testing. Nov 01, 2019 This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I Oct 31, 2019 Contact centres face issues like latency and jitter every day without even knowing it’s happening. Oct 30, 2019 This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I. Oct 29, 2019 An interview with Patrick Lynch, Service Reliability Engineer at Spearline Oct 25, 2019 Diwali, the 5 day festival of lights, is being celebrated here in Skibbereen! Oct 24, 2019 Spearline supports wellbeing at work by offering safe strategies for looking after your agents Oct 22, 2019 Surprises can be fantastic and energizing, but for IT professionals not so. Oct 22, 2019 On 15th of Oct the Spearline Waterford office was officially opened by WIT President, Professor Willie Donnelly. Oct 17, 2019 Like many things linked to technology, the communications landscape is constantly evolving. Oct 17, 2019 This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch. Oct 16, 2019 This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch. Oct 10, 2019 Problems can be encountered at different stages of a conference call. It’s best to be prepared and know what’s ahead
Oct 09, 2019 An interview with JJ Barry, Customer Engagement Manager at Spearline. Oct 08, 2019 Celebrating a decade of number testing at Spearline Oct 07, 2019 Spearline has secured a certified fixed line in Kenya and is available for immediate testing. Oct 01, 2019 CX Day celebrates the professionals and companies that make great customer experiences happen. Oct 01, 2019 In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team. Sep 25, 2019 Junior Tech Solutions Architect Ola Budak shows us that you can see the benchmark audio quality of a specific country. Sep 24, 2019 Our global telecommunications industry grew with opinions at the heart of quality management.
Sep 19, 2019 In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team. Sep 18, 2019 The Universal Freephone / UIFN concept, while intriguing, does not seem to deliver on promise. Sep 17, 2019 Exciting times ahead for Spearline as the 2019 Summit gets underway in Skibbereen. Sep 12, 2019 Spearline has produced a video to capture the year-long renovation of its new headquarters in Skibbereen, Ireland Sep 11, 2019 Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO. Sep 11, 2019 Josh O’Farrell is joined by Matthew Lawlor & Mike Palmer, for a chat about the role of a CTO and remote working. Sep 10, 2019 Spearline looks once more at current trends in the contact center industry and where things may be headed in the future. Sep 04, 2019 Businesses are embracing remote working but how can they be sure connections are trustworthy and stable? Sep 03, 2019 Despite having so many choices in customer engagement, customers still find it easier to talk... Sep 02, 2019 We are delighted to announce that Netherlands mobile has been certified and is available to all our customers. Sep 02, 2019 Customer Engagement Manager Brendan Clarke shows us how to us custom reporting features on the default dashboard. Aug 29, 2019 AR is coming, and it will be built on the telecoms foundation ... Aug 28, 2019 Proactively monitoring your calls is essential for any business to thrive. Here are 5 reasons why... Aug 22, 2019 Voice, data, video, and broadcasting companies are now offering customers more services than ever before... Aug 19, 2019 Jitter can be a major problem for VoIP, Spearline helps provide the solution. Aug 16, 2019 Protect yourself using Spearlines large scale outage alert Aug 15, 2019 On 9th of Aug Spearline welcomed Dan Mulhall, Ambassador of Ireland to the United States, to officially open our office. Aug 13, 2019 Don’t get held up waiting for the number to dial. Spearline PDD helps you to connect better with your customers. Aug 12, 2019 Junior Technical Solutions Architect Ola Budak shows us how to view details of issues from the default dashboard. Aug 08, 2019 Spearline is having an open day on Saturday, August 10 at 11am - 3pm on North Street, Skibbereen, Co. Cork. Aug 07, 2019 Improve your CES scores by helping your customers find exactly what they want Aug 02, 2019 Our whiteboard video explains what latency is and how Spearline can help you identify latency before your customers do. Aug 01, 2019 Proactive monitoring is vital for a business. Don't turn your greatest asset, your customers, into crash-test dummies! Jul 30, 2019 Problem solving is a critical capability in network teams, but it does not always end in finding root cause. Jul 22, 2019 We are delighted to announce that The United Arab Emirates (UAE) and Bahrain have joined Spearline fixed line testing. Jul 16, 2019 Can networks self-regulate to ensure quality of experience for voice channels? Jul 11, 2019 Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers. Jul 09, 2019 The real cost of poor quality calls to a business’ bottom line
Jul 03, 2019 When a customer call suffers a poor connection it is a barrier to good conversation. Jul 03, 2019 An objective look at the impact of network latency on voice communications. Jun 27, 2019 At ITW in Atlanta, Spearline announced the expansion of its in-country number testing platform to the UAE. Jun 21, 2019 Did you know - In this episode our customer engagement manager JJ Barry explains a useful tip on failed number analytics Jun 20, 2019 It's never been more important to ensure your numbers are working across mobile networks. Jun 18, 2019 In-country number testing replicates your global customers’ experience of dialing your number. Jun 13, 2019 Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered. Jun 05, 2019 If you have a global customer support number and that number goes down, how do you know? Jun 04, 2019 Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth. May 30, 2019 Remote Agent - Teleworking and Quality of Experience May 29, 2019 See how the Spearline Carrier Inbound test works and can help your business create a better customer experience May 21, 2019 Could latency be costing your business losses in revenue? Read our latest blog post to find out more. May 09, 2019 With a background in technical support & operations, a switch to marketing has been an interesting career move for Mike! May 08, 2019 While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands Apr 30, 2019 Here at Spearline, we are always trying to replicate your customers' call experience. Apr 18, 2019 Recent research by Transparency Market Research has confirmed cloud telephony services are set to grow rapidly Apr 16, 2019 See how the Spearline testing platform helps you proactively manage your customer voice communication channel. Apr 09, 2019 We're pleased to announce that from April 2019, we will be giving our customers access to new & enhanced reporting Apr 09, 2019 Our 24/7 support team will personally verify any issues that may occur, so we remove false alerts before they reach you Apr 03, 2019 We're continuing to grow our coverage for in-country automated testing - "Yassas" Cyprus! Mar 25, 2019 Spearline number testing ensures your critical voice channels support great customer conversations. Mar 20, 2019 This week we're excited to launch the latest upgrade to our automated testing solutions for global contact numbers. Mar 12, 2019 See how Spearline can help you manage your network to ensure a great customer experience. Mar 07, 2019 There are many factors which can have an impact on audio quality, be a key challenge is transcoding. Feb 22, 2019 The intelligence of inbound voice service offerings is better than ever. But what about quality? Feb 21, 2019 Insights into global inbound voice trends and country-by country performance Jan 22, 2019 The clock is counting down on the use of legacy global telephony infrastructure and according to research. Jan 20, 2019 The migration from on-premises infrastructure to cloud solutions is well underway. Jan 09, 2019 We have a number of key developments happening in 2019 that we’re excited to share with you! Jan 03, 2019 A summary of some of the developments and launches in 2018 that are already benefiting our customers. Dec 04, 2018 Audio quality can have a huge impact on customer experience and the performance of your contact centre. Nov 27, 2018 Poor audio quality often means a customer can’t complete the objective of their call. Nov 20, 2018 How do you know how good your audio quality is? Put yourself in your customer’s shoes. Nov 14, 2018 Black Friday is approaching and many of us in contact centre management are understandably nervous. Nov 12, 2018 How could poor audio quality be affecting your how your customers experience your contact centre? Jun 11, 2018 Our automated testing has just been supercharged with the roll-out of automated mobile testing to 22 countries. May 14, 2018 Calling contact centres… 5 reasons to test your numbers not just your network. Apr 20, 2018 At Spearline, we understand that saving time is a crucial aspect of running a successful business. Apr 18, 2018 You probably assume that your company’s global contact numbers are just working. Why wouldn't they be? Apr 18, 2018 We’ve put together a list of just some of the key benefits of testing your numbers with Spearline. Apr 02, 2018 Explore the impact poor telecoms performance can have, the current benchmarks and some of the solutions available. Jan 23, 2018 The past twelve months have been busy here at Spearline. Jan 23, 2018 Spearline Product Manager, Mick Gaffney, Gives Us A Preview of New Product Releases for 2018. Jul 06, 2017 The key benefits of testing Toll and Toll-Free numbers with Spearline software. Nov 08, 2016 We are delighted to welcome four new members to the Spearline team this month...Unified Communications Learn more
Modernizing your Contact Center for the Future
Did You Know Series Episode 6 : Now you can customize your live map view
Case Study: Can Your Customers Always Connect With You?
69 countries and counting ... Welcome Malta to Spearline fixed line testing
6 New Years Goals For Contact Centers
How to Deal With Difficult Customers Correctly in Contact Centers
The Spearline Podcast Episode 6 : Here To Stay
Spearline Podcast | Episode 6: #HereToStay
Can Your Customers Always Connect With You?
Generation 5: Going Mobile
How QA ensures no problems reach contact centers.
Connect - The Spearline magazine
The Spearline Podcast Episode 5 : Assuring your customers with the highest Quality
Spearline Podcast | Episode 5: Assuring your customers with the highest Quality.
Proactively prepare your contact center for Black Friday.
An insight into the process of developing a product for a customer
Did You Know Series Episode 5 - Creating timegroups for automated testing
How Latency is affecting YOUR customers
A behind the scenes look at the importance of benchmarking and testing
Is your organisation reaping the benefits from API?
October Telecom Conference Coverage 2019
68 countries and counting…. Welcome Nigeria to Spearline Fixed Line Testing!
The Spearline Podcast Episode 4 : Development and Artificial Intelligence
How contact centres monitor their telecoms networks to reduce customer churn
Spearline Podcast | Episode 4: Development and Artificial Intelligence
A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally
Celebrating Diwali at Spearline
The importance of motivating your Call Center agents
Managing CX - Hidden downtime and blind spots
Spearline Official Opening of Waterford Office October 15 2019
Talk to me: UC, UCaaS, CPaaS, CCaaS
The Spearline Podcast Episode 3 : Why you should be developing solutions with customers in mind
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind
Common Online Conferencing Problems
Spearline’s JJ Barry talks about customer engagement and being world leaders in CSAT and NPS
Spearline’s Automated Number Test Campaign: 10 Years Strong
67 countries and counting... Kenya joins Spearline fixed line testing
Happy CX Day 2019!
Spearline Podcast | Episode 2: Customer focus and CX Day
Did You Know Series episode 4 - Benchmark visibility of a specific country
Sound opinions and the PESQ evolution
The Spearline Podcast Episode 2 : Customer focus and CX Day
The Promise of UIFN
Sparking off the Spearline Summit 2019
Spearline Skibbereen Headquarters Transformation 2019
Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company
The Spearline Podcast Episode 1 How remote working can benefit your company
Contact Centre #Trending
The importance of connectivity for remote working in small businesses
Talking Is Easier
The Netherlands joins Spearline mobile testing
Did You Know Series episode 3 - Custom reporting features on the dashboard
Augmented Reality and the Network
5 Reasons you need to proactively monitor and test your calls
Out with the old - phasing out of PSTN/POTS globally by 2030
The VoIP connection: Don’t be jittery with bad audio quality
Spearline Superticket
Spearline Official Opening of Office HQ in Skibbereen August 9 2019
Understanding Spearline PDD
Did You Know Series - episode 2 How to view details of issues from the default dashboard
Spearline open day on August 10 to showcase new headquarters and job opportunities in Skibbereen
The Significance of Customer Effort Scores
What Is Latency? Spearline Latency Test Explained
Why proactive call monitoring protects your business
No-Fault Found. The headache of faults where no root-cause can be found.
66 countries and counting ... Welcome Bahrain and The UAE to Spearline fixed line testing!
Will cognitive networks enable better conversations in the future?
Proactively generate more revenue by answering your customer's needs
How contact centers can improve their customer experience (CX), brand, and bottom line
Whitepaper: Is voice latency impacting your business growth?
Is voice latency impacting your business growth?
UAE server expansion announced at ITW by global in-country number testing company Spearline
Did You Know Series - episode 1 Test call performance history
Mobile matters …. are you testing your numbers across mobile networks?
Why the world’s leading brands are prioritizing in-country number testing?
The Power of Voice Analytics
Proactively detect issues with your telecoms carrier ..… before a customer is impacted
Are you measuring the performance of your outsourced call center agents?
Teleworking is happening and it’s changing the employment landscape
Are You A Carrier? Spearline Carrier Inbound Test Explained
Why latency matters for business VoIP calls?
An interview with Mike Palmer, Spearline's Chief Marketing Officer
7 ways to improve your customers’ experience on your voice channel
New country added to mobile testing, “Dobryj den” Ukraine!
Cloud telephony is set to reach a value of US$42 billion by 2026
Call failures. Are you the last to know?
New! Introducing our enhanced reporting engine...equipping you with even more intelligence
Never receive a false notification with Spearline alerts
We've got you covered for in-country number dialling: 65 countries and counting!
Are you testing your numbers?
NEW feature alert! Patrick, the virtual test manager
Spearline tests explained.
Our pick of carriers winning at service quality
The worst three countries in the world for voice connectivity
2018 Global telecoms quality of service report
SIP pitfalls and how to avoid them - Call centre tech migrations part 2
Moving to the cloud - Call centre tech migrations part 1
2019 product roadmap
2018: A year of highlights! Plus, 2019 overview
So you want to measure audio quality… Is network monitoring the answer?
What are the best ways to measure audio quality in a telecoms network?
PESQ - What is it and how could it transform your customer experience?
Our 3 tips to make sure your contact centre is ready for Black Friday
The importance of audio quality for contact centres
Spearline automated testing goes mobile
5 reasons to test your numbers, not just your network
Spearline Testing Support - the workmate you've always wanted!
How many of your customer-facing numbers are failing?
5 benefits of testing your contact numbers with Spearline
Is your telecom performance dead in the water?
2017 Year in Review
New Product Releases for 2018
7 Benefits of Number Testing
Spearline team growth
Ready to get started?
In-country testing for landlines and mobile with no installation.
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