Unified communications Manage the performance of your global access numbers
The conferencing sector is more competitive than ever, and quality is increasingly the most important competitive edge.
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Solutions for unified communications providers Choose the product that’s right for your organisation
KEY BENEFITS
Solutions tuned to your needs
The Spearline network has physical telephony servers in the markets you need, connected to the carrier networks your customers use. Servers are connected to fixed-line ISDN/SIP as well as GSM networks, which allow us to dial your local contact numbers in-country, replicating your customers' experience from wherever they are in the world.
voice assure testingAutomated in-country testing of high volumes of global contact numbers
Set your own testing cycles, completely customised to your business needs.
Be the First to knowReal-time alerts on customer impacting issues
Our proactive alerts mean that you're the first to know about customer-impacting issues - so you can get to work on fixing issues quickly, with the data you need for troubleshooting.
Protect your imageGain information allowing you to take action to protect your brand
Replicating your customer's experience in-country, and protecting your brand from the negative impact of poor service quality. With coverage in 71 countries - the only solution allowing you to replicate the experience of so many customers.
proactive testing and monitoringMeasure what matters
Connection
Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer.
Audio quality
Replicate your customers’ experience and measure audio quality with objective, industry standards.
Post dial delay
Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues.
Touch tone
Check if DTMF (touch tones) are failing for your customers.
Latency
Replicate the customer call flow and quantify the amount of latency your customers experience.
Performance benchmarking
Measure your performance against in-country benchmarks, so you can see how your telecoms performs against others.
"I now see objective voice quality PESQ scores on every number we test - visibility I didn't have before we started Spearline. "
"Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions."
"The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues."
"Spearline has been a tremendous partner, enabling us to provide more proactive early detection services, associated with international line incidents that enable a more proactive approach to resolving customer line quality issues in various countries throughout the world. "
"Spearline monitoring enables us to proactively manage the service availability of our globally dispersed customer contact numbers. In the event of a service interruption, Spearline's alerts notify our regional NOC teams in real time, with call detail records included to expedite the mean time to restore service. "
"Since we started working with Spearline we have found them to be a tremendous partner. Undergoing several large migration and restructuring projects for our communication systems, we utilized Spearline’s automated monitoring features to transform from a mostly reactive approach to a proactive one."
"Spearline offers a quicker detection of issues and faster turnaround times that require less human resources."
Spearline helps Unified Communications providers to deliver outstanding levels of quality and customer satisfaction. Jan 21, 2021 Discover how to proactively measure any delay, and detect where there are variations over time in your customers calls. Jan 14, 2021 The VoIP market continues to grow at dramatic pace, however organizations must be cognizant of a number of factors. Jan 12, 2021 For the New Year, be proactive in solving your problems and setting goals for your business. Jan 07, 2021 An interview with Spearline's Chief Marketing Officer, Mike Palmer Dec 24, 2020 This year the festive period is likely to include many virtual gatherings which are enabled by technology. Dec 18, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Dec 16, 2020 In the this episode of the Spearline Podcast, Josh and Kees are joined by Colm Condon of OD&C Advisory Services. Dec 10, 2020 Screenzest Owner & Founder Michel Colaci shares his insights into the benefits of Fax communications for businesses. Dec 08, 2020 Due to the growing importance of conferencing technologies, providers must be aware of the forthcoming trends. Dec 03, 2020 At Spearline, we understand that saving time is a crucial aspect of running a successful business. Dec 02, 2020 In this episode of the Spearline Podcast, Kees and Josh are joined by the Doug Remington GM & Head of Sales at DTEN Nov 26, 2020 The migration from on-premises infrastructure to cloud solutions is well underway. Nov 20, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Nov 19, 2020 If you manage a contact center, follow these steps to ensure your agents are proactively prepared for your customers. Nov 05, 2020 An interview with Spearline's Chief Customer Officer, Dan Hayes. Nov 04, 2020 Discover how a pandemic impacts global telecoms infrastructure in our latest whitepaper. Oct 29, 2020 What is POLQA? Spearline explains how it can transform your customer experience. Oct 20, 2020 Replicate a call from one state to another state, to test for connectivity and audio quality. Oct 14, 2020 In this episode of the Spearline Podcast, Kees and Josh are joined by the owner and founder of Screenzest Michel Colaci Oct 13, 2020 An interview with Spearline Software Engineer Brian Mullins. Oct 08, 2020 Spearline latency test allows you to proactively measure any delay, and detect where there are variations over time. Oct 06, 2020 CX Day celebrates the professionals and companies that make great customer experiences happen. Oct 01, 2020 Ensure your contact centers have the best audio quality by proactively monitoring & testing your numbers with Spearline Sep 22, 2020 Knowing your problems before they become a major issue and resolving them quickly can greatly benefit your business. Sep 15, 2020 Spearline’s Voice Assure - RealTime is a favorite tool for resolver teams. Sep 11, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Sep 10, 2020 A vast majority of companies are unsure why they should be testing their numbers. Sep 08, 2020 An objective look at the impact of network latency on voice communications. Sep 02, 2020 In this episode Kees and Josh are joined by Software Engineer Brian Mullins and Product Manager Carl Naysmith Aug 28, 2020 Watch a short video and learn about Spearline SMS Assure Aug 28, 2020 Watch a short video and learn about Spearline Fax Assure can help manage and control your fax-based business processes. Aug 28, 2020 Learn how Spearline Voice Assure Realtime puts the control in your hands and test your numbers anytime, anywhere. Aug 27, 2020 With COVID-19 still affecting the vast majority of businesses across the globe, the need for teleconferencing has risen. Aug 25, 2020 At Spearline we try to be proactive rather than reactive and that's what we're helping our customers to do as well. Aug 21, 2020 Insights shared from Carl Naysmith, Spearline Product Manager. Aug 18, 2020 What is Packet Loss? Spearline explains how your calls could be affected by this issue. Aug 14, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Aug 13, 2020 Your phone lines are one of your most important assets. It's time to be proactive. Aug 06, 2020 While VoIP has many important aspects, one of the most widespread problems that it faces is jitter. Aug 05, 2020 While companies utilize chatbots and instant messaging, voice still remains the most popular channel for engagement. Jul 30, 2020 Ensuring your customers have an excellent call experience. Jul 28, 2020 To many of us, the fax machine might be viewed as an obsolete piece of machinery with no role in the modern workplace. Jul 23, 2020 Insights shared from Brendan Clarke, Spearline Customer Engagement Manager Jul 17, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Jul 16, 2020 Welcome to the latest edition of Connect Magazine, providing insights in the telecommunications industry. Jul 14, 2020 SMS is used by a number of businesses to support their communications effort, but reliability must be ensured. Jul 09, 2020 An interview with Daniel Popielnicki, Spearline System Admin, and how he has supported the team during the recent crisis Jul 06, 2020 Switzerland is the latest country to join Spearline mobile and is available for immediate testing. Jul 01, 2020 Our real-time alerts make you aware of any issues to your phone numbers before your customers are impacted Jun 26, 2020 Quality Assurance (QA) is a vital part of any call center as it allows a business to identify and solve potential issues Jun 26, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Jun 22, 2020 Poland is the latest country to join Spearline mobile and is available for immediate testing Jun 18, 2020 This episode, Kees and Josh are co-hosted by Mike Palmer, speaking with Colman McCaffrey, Eimear Collins and Elijah Cass Jun 11, 2020 An interview with Laura Coughlan, Spearline CE Manager, and how she's adapted to the remote working lifestyle. Jun 09, 2020 The need to measure the audio quality of calls may seem self-evident but it's shocking how many companies fail to do so. Jun 04, 2020 What is PESQ? Spearline explains how it can transform your customer experience. May 29, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. May 28, 2020 The key benefits of testing Toll and Toll-Free numbers with Spearline software. May 27, 2020 In this episode of Did You Know - Carl Naysmith, product manager at Spearline explains the SIP Route Tester. May 27, 2020 Read how Spearline works with some of the world's largest organizations to proactively monitor their numbers. May 19, 2020 Discover how unified communications could achieve a greater return on investment by utilizing Spearline testing May 15, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. May 14, 2020 Discover in our latest whitepaper the impact telecoms quality has on the development of these emerging markets. May 13, 2020 The newest episode of the Spearline Podcast, Kees and Josh are back and things are in a whole new environment May 12, 2020 What is Jitter? Spearline explains how your calls could be affected by this issue. May 08, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. May 07, 2020 An interview with Spearline CEO and Co-Founder Kevin Buckley. May 05, 2020 Chief Commercial Officer Liam Dunne speaks with UCToday journalist Moshe Beauford about detecting telecoms blind spots May 01, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Apr 30, 2020 It’s important to keep your employees connected and to look out for one another Apr 28, 2020 SIP Route Tester enables you to configure your own SIP trunks and carrier routes in real-time. Apr 24, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Apr 22, 2020 An investigation into how the quality of telecoms infrastructure impacts the development of emerging markets. Apr 21, 2020 Thailand is the latest country to join Spearline fixed-lined testing and is available for immediate testing.
Apr 17, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Apr 16, 2020 Businesses need to ensure their connections are stable and trustworthy for an excellent remote working experience Apr 14, 2020 How are the latest innovations in Voice Technologies impacting the Contact Center space? Apr 09, 2020 Guest writer Nicola Fitchett gives 5 reasons to use VoIP for business. Apr 07, 2020 With more people working from home and using multiple devices, they can encounter problems due to poor network latency Apr 06, 2020 Kees Hendrickx explains that you can now test if an SMS message will deliver before you send it to your customer? Apr 03, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Apr 02, 2020 Spearline Enterprise Solutions Manager Howard Meredith shares some top tips when Remote Working with kids. Mar 26, 2020 Spearline’s CMO Michael Palmer speaks with Spearline’s own CEO and Co-Founder Kevin Buckley about this topic Mar 25, 2020 Spearline SMS Verifier allows organizations to test the sending and receiving of an SMS message in-country. Mar 20, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Mar 19, 2020 CMO Mike Palmer speaks with CEO & Co-Founder Kevin Buckley about what its means for companies to Remote Work today. Mar 12, 2020 How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Mar 09, 2020 We have increased fixed-line capacity by opening up more routes in Puerto Rico, with with telecoms carrier, WorldNET Mar 02, 2020 Argentina is the latest country to join Spearline mobile and is available for immediate testing Feb 27, 2020 What is Latency? Spearline explains how your calls could be affected by this issue. Feb 24, 2020 Spearline has secured a certified fixed-line in Uganda and is available for immediate testing.
Feb 20, 2020 What is Telephone Echo? Spearline explains how your calls could be affected by this issue. Feb 19, 2020 Our whiteboard video explains how the audio quality test can help you identify issues before your customer do. Feb 10, 2020 Spearline has secured a certified fixed line in Costa Rica and is available for immediate testing. Feb 07, 2020 Institutions that focus on audio quality management give priority to mission-critical customer communication. Feb 03, 2020 We have a number of key developments happening in 2020 that we’re excited to share with you. Jan 30, 2020 Ensure your customers have the best experience by following these 3 easy steps. Jan 23, 2020 With Spearline, you can proactively identify these common contact center challenges. Jan 21, 2020 A modern contact center improves the customer experience delivered by your business. Jan 16, 2020 Brendan Clarke - Customer Engagement Manager explains that now you can customize your live map view Jan 16, 2020 That one call could be the make or break moment for them, and you don’t want to let your customers down. Jan 13, 2020 Spearline has secured a certified fixed line in Malta and is available for immediate testing. Jan 09, 2020 With the celebrations and holidays wrapped up, it’s always good to set goals for you and your business for the new year. Jan 07, 2020 For call center agents, they can be facing sometimes over 100 frustrated callers a day and that can be extremely testing Dec 30, 2019 In the final episode of the first series, Josh talks to Lorraine McCarthy about her role as the CPCO at Spearline Dec 18, 2019 This week Josh talks to Lorraine McCarthy about her role as the Chief People and Culture Officer and #HereToStay Dec 18, 2019 Can your customers always connect with you?
Don't let Dave's situation happen to your customers! Dec 12, 2019 Out with the old home broadband and in with the new mobile connectivity. Dec 10, 2019 An interview with Patrick O'Connor, giving you an insight into the role of Quality Assurance Manager. Dec 10, 2019 This is the inaugural edition of Connect, the Spearline magazine. Dec 03, 2019 This week Josh speaks with Quality Assurance Manager Patrick O’Connor and Head of Support Noel Ryan Nov 28, 2019 This week Josh chats with Quality Assurance Manager, Patrick O'Connor and Head of Support, Noel Ryan. Nov 26, 2019 Black Friday is right around the corner. Ensure your contact center is prepared for one of the busiest days of the year. Nov 21, 2019 An interview with Brian Mullins, Software Engineer at Spearline. Nov 21, 2019 Customer Engagement Manager JJ Barry explains how to create timegroups for automated testing. Nov 19, 2019 And how Spearline provides help in resolving these issues. Nov 14, 2019 An interview with Ola Budak, Technical Solutions Architect at Spearline Nov 11, 2019 API is a way of bringing information from a third party system to be seamlessly displayed in another, such as your own Nov 06, 2019 Highlights of some of the biggest global Telecoms Conferences Nov 04, 2019 Spearline has secured a certified fixed line in Nigeria and is available for immediate testing. Nov 01, 2019 This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I Oct 31, 2019 Contact centres face issues like latency and jitter every day without even knowing it’s happening. Oct 30, 2019 This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I. Oct 29, 2019 An interview with Patrick Lynch, Service Reliability Engineer at Spearline Oct 25, 2019 Diwali, the 5 day festival of lights, is being celebrated here in Skibbereen! Oct 24, 2019 Spearline supports wellbeing at work by offering safe strategies for looking after your agents Oct 22, 2019 Surprises can be fantastic and energizing, but for IT professionals not so. Oct 22, 2019 On 15th of Oct the Spearline Waterford office was officially opened by WIT President, Professor Willie Donnelly. Oct 17, 2019 Like many things linked to technology, the communications landscape is constantly evolving. Oct 17, 2019 This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch. Oct 16, 2019 This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch. Oct 10, 2019 Problems can be encountered at different stages of a conference call. It’s best to be prepared and know what’s ahead
Oct 09, 2019 An interview with JJ Barry, Customer Engagement Manager at Spearline. Oct 08, 2019 Celebrating a decade of number testing at Spearline Oct 07, 2019 Spearline has secured a certified fixed line in Kenya and is available for immediate testing. Oct 01, 2019 CX Day celebrates the professionals and companies that make great customer experiences happen. Oct 01, 2019 In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team. Sep 25, 2019 Junior Tech Solutions Architect Ola Budak shows us that you can see the benchmark audio quality of a specific country. Sep 24, 2019 Our global telecommunications industry grew with opinions at the heart of quality management.
Sep 19, 2019 In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team. Sep 18, 2019 The Universal Freephone / UIFN concept, while intriguing, does not seem to deliver on promise. Sep 17, 2019 Exciting times ahead for Spearline as the 2019 Summit gets underway in Skibbereen. Sep 12, 2019 Spearline has produced a video to capture the year-long renovation of its new headquarters in Skibbereen, Ireland Sep 11, 2019 Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO. Sep 11, 2019 Josh O’Farrell is joined by Matthew Lawlor & Mike Palmer, for a chat about the role of a CTO and remote working. Sep 10, 2019 Spearline looks once more at current trends in the contact center industry and where things may be headed in the future. Sep 04, 2019 Businesses are embracing remote working but how can they be sure connections are trustworthy and stable? Sep 03, 2019 Despite having so many choices in customer engagement, customers still find it easier to talk... Sep 02, 2019 We are delighted to announce that Netherlands mobile has been certified and is available to all our customers. Sep 02, 2019 Customer Engagement Manager Brendan Clarke shows us how to us custom reporting features on the default dashboard. Aug 29, 2019 AR is coming, and it will be built on the telecoms foundation ... Aug 28, 2019 Proactively monitoring your calls is essential for any business to thrive. Here are 5 reasons why... Aug 22, 2019 Voice, data, video, and broadcasting companies are now offering customers more services than ever before... Aug 19, 2019 Jitter can be a major problem for VoIP, Spearline helps provide the solution. Aug 16, 2019 Protect yourself using Spearlines large scale outage alert Aug 15, 2019 On 9th of Aug Spearline welcomed Dan Mulhall, Ambassador of Ireland to the United States, to officially open our office. Aug 13, 2019 Don’t get held up waiting for the number to dial. Spearline PDD helps you to connect better with your customers. Aug 12, 2019 Junior Technical Solutions Architect Ola Budak shows us how to view details of issues from the default dashboard. Aug 08, 2019 Spearline is having an open day on Saturday, August 10 at 11am - 3pm on North Street, Skibbereen, Co. Cork. Aug 07, 2019 Improve your CES scores by helping your customers find exactly what they want Aug 02, 2019 Our whiteboard video explains what latency is and how Spearline can help you identify latency before your customers do. Aug 01, 2019 Proactive monitoring is vital for a business. Don't turn your greatest asset, your customers, into crash-test dummies! Jul 30, 2019 Problem solving is a critical capability in network teams, but it does not always end in finding root cause. Jul 22, 2019 We are delighted to announce that The United Arab Emirates (UAE) and Bahrain have joined Spearline fixed line testing. Jul 16, 2019 Can networks self-regulate to ensure quality of experience for voice channels? Jul 11, 2019 Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers. Jul 09, 2019 The real cost of poor quality calls to a business’ bottom line
Jul 03, 2019 When a customer call suffers a poor connection it is a barrier to good conversation. Jun 27, 2019 At ITW in Atlanta, Spearline announced the expansion of its in-country number testing platform to the UAE. Jun 21, 2019 Did you know - In this episode our customer engagement manager JJ Barry explains a useful tip on failed number analytics Jun 20, 2019 It's never been more important to ensure your numbers are working across mobile networks. Jun 18, 2019 In-country number testing replicates your global customers’ experience of dialing your number. Jun 13, 2019 Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered. Jun 05, 2019 If you have a global customer support number and that number goes down, how do you know? Jun 04, 2019 Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth. May 30, 2019 Remote Agent - Teleworking and Quality of Experience May 29, 2019 See how the Spearline Carrier Inbound test works and can help your business create a better customer experience May 21, 2019 Could latency be costing your business losses in revenue? Read our latest blog post to find out more. May 09, 2019 With a background in technical support & operations, a switch to marketing has been an interesting career move for Mike! May 08, 2019 While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands Apr 30, 2019 Here at Spearline, we are always trying to replicate your customers' call experience. Apr 18, 2019 Recent research by Transparency Market Research has confirmed cloud telephony services are set to grow rapidly Apr 16, 2019 See how the Spearline testing platform helps you proactively manage your customer voice communication channel. Apr 09, 2019 We're pleased to announce that from April 2019, we will be giving our customers access to new & enhanced reporting Apr 09, 2019 Our 24/7 support team will personally verify any issues that may occur, so we remove false alerts before they reach you Apr 03, 2019 We're continuing to grow our coverage for in-country automated testing - "Yassas" Cyprus! Mar 25, 2019 Spearline number testing ensures your critical voice channels support great customer conversations. Mar 20, 2019 This week we're excited to launch the latest upgrade to our automated testing solutions for global contact numbers. Mar 12, 2019 See how Spearline can help you manage your network to ensure a great customer experience. Mar 07, 2019 There are many factors which can have an impact on audio quality, be a key challenge is transcoding. Feb 22, 2019 The intelligence of inbound voice service offerings is better than ever. But what about quality? Feb 21, 2019 Insights into global inbound voice trends and country-by country performance Jan 22, 2019 The clock is counting down on the use of legacy global telephony infrastructure and according to research. Jan 20, 2019 The migration from on-premises infrastructure to cloud solutions is well underway. Jan 09, 2019 We have a number of key developments happening in 2019 that we’re excited to share with you! Jan 03, 2019 A summary of some of the developments and launches in 2018 that are already benefiting our customers. Dec 04, 2018 Audio quality can have a huge impact on customer experience and the performance of your contact centre. Nov 27, 2018 Poor audio quality often means a customer can’t complete the objective of their call. Nov 20, 2018 How do you know how good your audio quality is? Put yourself in your customer’s shoes. Nov 14, 2018 Black Friday is approaching and many of us in contact centre management are understandably nervous. Nov 12, 2018 How could poor audio quality be affecting your how your customers experience your contact centre? Jun 11, 2018 Our automated testing has just been supercharged with the roll-out of automated mobile testing to 22 countries. May 14, 2018 Calling contact centres… 5 reasons to test your numbers not just your network. Apr 20, 2018 At Spearline, we understand that saving time is a crucial aspect of running a successful business. Apr 18, 2018 You probably assume that your company’s global contact numbers are just working. Why wouldn't they be? Apr 18, 2018 We’ve put together a list of just some of the key benefits of testing your numbers with Spearline. Apr 02, 2018 Explore the impact poor telecoms performance can have, the current benchmarks and some of the solutions available. Jan 23, 2018 The past twelve months have been busy here at Spearline. Jan 23, 2018 Spearline Product Manager, Mick Gaffney, Gives Us A Preview of New Product Releases for 2018. Jul 06, 2017 The key benefits of testing Toll and Toll-Free numbers with Spearline software. Nov 08, 2016 We are delighted to welcome four new members to the Spearline team this month...Unified Communications Learn more
Understanding Latency Testing
Migrating to VoIP
Overcoming 2021 Contact Center Challenges In 7 Steps
The Increasing Demand for Telecoms During a Pandemic
Communications at Christmas
CEO update: the impact of the pandemic on telecoms
Spearline Podcast | Season 2 Episode 7: Colm Condon: Communicating with HR during a crisis
Talking Fax with Michel Colaci
Video conferencing trends for 2021
Ensure your contact numbers are operating 24/7 with Spearline Testing Support
Spearline Podcast | Season 2 Episode 6: How does your audio affect online meetings with Doug Remington
Journey to the cloud - contact center communications
CEO update: Global telecommunications infrastructure
Is your contact center prepared for Black Friday?
Understanding The Challenges Telco's Have Faced During COVID-19
WHITEPAPER: How a pandemic impacts global telecoms infrastructure
What Is: POLQA?
Proactively monitor your numbers across the US and Canada with Voice Assure Interstate
Spearline Podcast | Season 2 Episode 5: The impact of Fax and SMS on businesses with Michel Colaci
How Voice Assure provides exceptional customer experience
How to identify high latency which is affecting your Customers Experience
Happy CX Day 2020!
Why excellent audio quality is essential for your contact center
Improving your Customer Experience with Spearline
Reduce your problem management costs with Spearline's Voice Assure RealTime.
CEO update: the continuing impact of COVID-19 on telecoms
It's time to test your global contact numbers with Spearline.
WHITEPAPER: Is voice latency impacting your business growth?
Spearline Podcast | Season 2 Episode 4: Voice Assure development cycle
SMS Assure - Are your SMS messages received by your customers?
Fax Assure - Do you know if your fax numbers are operational?
Voice Assure - Troubleshooting phone numbers has never been so easy!
Terrible Teleconferencing Troubles
Proactively supporting our customers during unprecedented times.
The importance of customer feedback when designing a product.
What Is: Packet Loss
CEO update: the impact of COVID-19 on telecoms
Never assume your Global Contact Numbers are always working
Minimizing Jitter for VoIP calls
4 Essential Tips For Your Contact Center Agent Scripts
Stay Proactive With Spearline.
Why Fax Numbers still matter
Strengthening relationships with customers remotely.
CEO update: COVID-19's impact on telecoms globally
Connect Magazine Issue 2
How business processes benefit from SMS communication
Remotely supporting as a System Administrator
Spearline enhances Switzerland cover, adding mobile alongside its fixed-line support.
Proactively manage your telecoms infrastructure with Spearline alerts
How To Improve Your Contact Centre QA
CEO update: COVID-19's impact on telecommunications globally
Spearline enhances Poland cover, adding mobile alongside its fixed-line support.
Spearline Podcast | Season 2 Episode 3: The importance of operations during a crisis
Remotely Working as a Customer Engagement Manager
The Key Factors Affecting Contact Centre Audio Quality
What Is: PESQ?
CEO update: Global telecoms infrastructure
5 key benefits when testing your numbers with Spearline
Did You Know? You can configure your own SIP trunks and carrier routes
How Spearline supports its customers with testing their numbers around the world.
Return on investment for unified communications
CEO update: COVID-19's impact on telecommunications
WHITEPAPER: How emerging markets are affected by the quality of their telecoms infrastructure
Spearline Podcast | Season 2 Episode 2: Remote working in a changing world
What Is: Jitter
CEO update: the impact of COVID-19 on telecommunications
How Spearline provides support to the remote working environment
How to Detect Blind Spots in Telecoms Networks
CEO update: the impact of COVID-19 on global telecommunications
Mindfulness and Mental Well Being in the Workplace
Spearline expands outbound test offering with SIP Route Tester
CEO update: COVID-19's impact on telecoms
How emerging markets are affected by the quality of their telecoms infrastructure.
Spearline enhances Thailand cover, adding fixed-line alongside mobile support
CEO update: COVID-19's impact on global telecommunications
Why strong connectivity is essential for Remote Working
Voice is the Choice: The Rise of Voice User Interface
Top 5 reasons you need to use VoIP for business
How Latency may be a challenge for Networks due to Remote Working
Did You Know? You can now test SMS messages
CEO update: COVID-19's continued impact on global telecommunications
5 Key Tips for Remote Working....with kids!
Spearline Podcast Season 2 Ep. 1 - Working From Home
Spearline expands test type offering with SMS Verifier
CEO update: How COVID-19 is impacting telecommunications in affected countries
Spearline Podcast | Season 2 Episode 1: Working From Home
CEO update: How COVID-19 is impacting telecommunications
Spearline expands fixed-line capacity in Puerto Rico
Spearline enhances Argentina cover, adding mobile alongside fixed-line support
What Is: Latency
71 countries and counting ... Uganda joins Spearline fixed-line testing!
What Is: Telephone Echo
Do you know the quality on your phone lines? Spearline Audio Quality Test Explained
70 countries and counting ... Costa Rica joins Spearline fixed-line testing!
What can Audio Quality Management do for Business?
Exciting new developments from Spearline
Top Three Tried and Tested Ways to Improve the Customer Experience
5 Challenges Your Contact Center Could Be Facing In 2020
Modernizing your Contact Center for the Future
Did You Know? Now you can customize your live map view
Case Study: Can Your Customers Always Connect With You?
69 countries and counting ... Welcome Malta to Spearline fixed line testing
6 New Years Goals For Contact Centers
How to Deal With Difficult Customers Correctly in Contact Centers
The Spearline Podcast Episode 6 : Here To Stay
Spearline Podcast | Episode 6: #HereToStay
Can Your Customers Always Connect With You?
Generation 5: Going Mobile
How QA ensures no problems reach contact centers.
Connect - The Spearline magazine
The Spearline Podcast Episode 5 : Assuring your customers with the highest Quality
Spearline Podcast | Episode 5: Assuring your customers with the highest Quality.
Proactively prepare your contact center for Black Friday.
An insight into the process of developing a product for a customer
Did You Know? You can create timegroups for automated testing
How Latency is affecting YOUR customers
A behind the scenes look at the importance of benchmarking and testing
Is your organisation reaping the benefits from API?
October Telecom Conference Coverage 2019
68 countries and counting…. Welcome Nigeria to Spearline Fixed Line Testing!
The Spearline Podcast Episode 4 : Development and Artificial Intelligence
How contact centres monitor their telecoms networks to reduce customer churn
Spearline Podcast | Episode 4: Development and Artificial Intelligence
A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally
Celebrating Diwali at Spearline
The importance of motivating your Call Center agents
Managing CX - Hidden downtime and blind spots
Spearline Official Opening of Waterford Office October 15 2019
Talk to me: UC, UCaaS, CPaaS, CCaaS
The Spearline Podcast Episode 3 : Why you should be developing solutions with customers in mind
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind
Common Online Conferencing Problems
Spearline’s JJ Barry talks about customer engagement and being world leaders in CSAT and NPS
Spearline’s Automated Number Test Campaign: 10 Years Strong
67 countries and counting... Kenya joins Spearline fixed line testing
Happy CX Day 2019!
Spearline Podcast | Episode 2: Customer focus and CX Day
Did You Know? Benchmark visibility of a specific country
Sound opinions and the PESQ evolution
The Spearline Podcast Episode 2 : Customer focus and CX Day
The Promise of UIFN
Sparking off the Spearline Summit 2019
Spearline Skibbereen Headquarters Transformation 2019
Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company
The Spearline Podcast Episode 1 How remote working can benefit your company
Contact Centre #Trending
The importance of connectivity for remote working in small businesses
Talking Is Easier
The Netherlands joins Spearline mobile testing
Did You Know? Custom reporting features on the dashboard
Augmented Reality and the Network
5 Reasons you need to proactively monitor and test your calls
Out with the old - phasing out of PSTN/POTS globally by 2030
The VoIP connection: Don’t be jittery with bad audio quality
Spearline Superticket
Spearline Official Opening of Office HQ in Skibbereen August 9 2019
Understanding Spearline PDD
Did You Know? How to view details of issues from the default dashboard
Spearline open day on August 10 to showcase new headquarters and job opportunities in Skibbereen
The Significance of Customer Effort Scores
What Is Latency? Spearline Latency Test Explained
Why proactive call monitoring protects your business
No-Fault Found. The headache of faults where no root-cause can be found.
66 countries and counting ... Welcome Bahrain and The UAE to Spearline fixed line testing!
Will cognitive networks enable better conversations in the future?
Proactively generate more revenue by answering your customer's needs
How contact centers can improve their customer experience (CX), brand, and bottom line
Whitepaper: Is voice latency impacting your business growth?
UAE server expansion announced at ITW by global in-country number testing company Spearline
Did You Know? You can view test call performance history
Mobile matters …. are you testing your numbers across mobile networks?
Why the world’s leading brands are prioritizing in-country number testing?
The Power of Voice Analytics
Proactively detect issues with your telecoms carrier ..… before a customer is impacted
Are you measuring the performance of your outsourced call center agents?
Teleworking is happening and it’s changing the employment landscape
Are You A Carrier? Spearline Carrier Inbound Test Explained
Why latency matters for business VoIP calls?
An interview with Mike Palmer, Spearline's Chief Marketing Officer
7 ways to improve your customers’ experience on your voice channel
New country added to mobile testing, “Dobryj den” Ukraine!
Cloud telephony is set to reach a value of US$42 billion by 2026
Call failures. Are you the last to know?
New! Introducing our enhanced reporting engine...equipping you with even more intelligence
Never receive a false notification with Spearline alerts
We've got you covered for in-country number dialling: 65 countries and counting!
Are you testing your numbers?
NEW feature alert! Patrick, the virtual test manager
Spearline tests explained.
Our pick of carriers winning at service quality
The worst three countries in the world for voice connectivity
2018 Global telecoms quality of service report
SIP pitfalls and how to avoid them - Call centre tech migrations part 2
Moving to the cloud - Call centre tech migrations part 1
2019 product roadmap
2018: A year of highlights! Plus, 2019 overview
So you want to measure audio quality… Is network monitoring the answer?
What are the best ways to measure audio quality in a telecoms network?
PESQ - What is it and how could it transform your customer experience?
Our 3 tips to make sure your contact centre is ready for Black Friday
The importance of audio quality for contact centres
Spearline automated testing goes mobile
5 reasons to test your numbers, not just your network
Spearline Testing Support - the workmate you've always wanted!
How many of your customer-facing numbers are failing?
5 benefits of testing your contact numbers with Spearline
Is your telecom performance dead in the water?
2017 Year in Review
New Product Releases for 2018
7 Benefits of Number Testing
Spearline team growth
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In-country testing for landlines and mobile with no installation.
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