The conferencing sector is more competitive than ever, and quality is increasingly the most important competitive edge.
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Voice Assure
Proactive monitoring of audio quality and connectivity.
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Fax Assure
Verification of connection, fax-tone and handshake.
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SMS Assure
Confirming delivery and receipt in SMS applications.
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KEY BENEFITS
Solutions tuned to your needs
The Spearline network has physical telephony servers in the markets you need, connected to the carrier networks your customers use. Servers are connected to fixed-line ISDN/SIP as well as GSM networks, which allow us to dial your local contact numbers in-country, replicating your customers' experience from wherever they are in the world.
voice assure testing Automated in-country testing of high volumes of global contact numbers
Set your own testing cycles, completely customised to your business needs.
Be the First to know Real-time alerts on customer impacting issues
Our proactive alerts mean that you're the first to know about customer-impacting issues - so you can get to work on fixing issues quickly, with the data you need for troubleshooting.
Protect your image Gain information allowing you to take action to protect your brand
Replicating your customer's experience in-country, and protecting your brand from the negative impact of poor service quality. With coverage in 71 countries - the only solution allowing you to replicate the experience of so many customers.
Connection
Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer.
Audio quality
Replicate your customers’ experience and measure audio quality with objective, industry standards.
Post dial delay
Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues.
Touch tone
Check if DTMF (touch tones) are failing for your customers.
Latency
Replicate the customer call flow and quantify the amount of latency your customers experience.
Performance benchmarking
Measure your performance against in-country benchmarks, so you can see how your telecoms performs against others.
"I now see objective voice quality PESQ scores on every number we test - visibility I didn't have before we started Spearline. "
Arnie Chencinski, Senior Voice Network Engineer Zoom Video Communications
"Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions."
Rosie Scott, PGI Director of Vendor Management - EMEA PGI
"The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues."
Gregor Rennie , EMEA Carrier Account Manager, Intrado
"Spearline has been a tremendous partner, enabling us to provide more proactive early detection services, associated with international line incidents that enable a more proactive approach to resolving customer line quality issues in various countries throughout the world. "
Stamatios Papadatos, CCS NAO IT Telecom Lead Architect Atos
"Spearline monitoring enables us to proactively manage the service availability of our globally dispersed customer contact numbers. In the event of a service interruption, Spearline's alerts notify our regional NOC teams in real time, with call detail records included to expedite the mean time to restore service. "
Helen Scahill, Intel Service Delivery Manager Intel
"Since we started working with Spearline we have found them to be a tremendous partner. Undergoing several large migration and restructuring projects for our communication systems, we utilized Spearline’s automated monitoring features to transform from a mostly reactive approach to a proactive one."
Maximilian May, Technical Lead, Telephony TeamViewer
"Spearline offers a quicker detection of issues and faster turnaround times that require less human resources."
Alain Rodriguez, Technical Support Lead Global Call Forwarding
Article
Understanding Latency Testing
Jan 21, 2021
Discover how to proactively measure any delay, and detect where there are variations over time in your customers calls.
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Article
Migrating to VoIP
Jan 14, 2021
The VoIP market continues to grow at dramatic pace, however organizations must be cognizant of a number of factors.
more
Article
Overcoming 2021 Contact Center Challenges In 7 Steps
Jan 12, 2021
For the New Year, be proactive in solving your problems and setting goals for your business.
more
Article
The Increasing Demand for Telecoms During a Pandemic
Jan 07, 2021
An interview with Spearline's Chief Marketing Officer, Mike Palmer
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Article
Communications at Christmas
Dec 24, 2020
This year the festive period is likely to include many virtual gatherings which are enabled by technology.
more
Article
CEO update: the impact of the pandemic on telecoms
Dec 18, 2020
At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
more
Article
Spearline Podcast | Season 2 Episode 7: Colm Condon: Communicating with HR during a crisis
Dec 16, 2020
In the this episode of the Spearline Podcast, Josh and Kees are joined by Colm Condon of OD&C Advisory Services.
more
Article
Talking Fax with Michel Colaci
Dec 10, 2020
Screenzest Owner & Founder Michel Colaci shares his insights into the benefits of Fax communications for businesses.
more
Article
Video conferencing trends for 2021
Dec 08, 2020
Due to the growing importance of conferencing technologies, providers must be aware of the forthcoming trends.
more
Article
Ensure your contact numbers are operating 24/7 with Spearline Testing Support
Dec 03, 2020
At Spearline, we understand that saving time is a crucial aspect of running a successful business.
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Article
Spearline Podcast | Season 2 Episode 6: How does your audio affect online meetings with Doug Remington
Dec 02, 2020
In this episode of the Spearline Podcast, Kees and Josh are joined by the Doug Remington GM & Head of Sales at DTEN
more
Article
Journey to the cloud - contact center communications
Nov 26, 2020
The migration from on-premises infrastructure to cloud solutions is well underway.
more
Article
CEO update: Global telecommunications infrastructure
Nov 20, 2020
At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
more
Article
Is your contact center prepared for Black Friday?
Nov 19, 2020
If you manage a contact center, follow these steps to ensure your agents are proactively prepared for your customers.
more
Article
Understanding The Challenges Telco's Have Faced During COVID-19
Nov 05, 2020
An interview with Spearline's Chief Customer Officer, Dan Hayes.
more
Article
WHITEPAPER: How a pandemic impacts global telecoms infrastructure
Nov 04, 2020
Discover how a pandemic impacts global telecoms infrastructure in our latest whitepaper.
more
Article
What Is: POLQA?
Oct 29, 2020
What is POLQA? Spearline explains how it can transform your customer experience.
more
Article
Proactively monitor your numbers across the US and Canada with Voice Assure Interstate
Oct 20, 2020
Replicate a call from one state to another state, to test for connectivity and audio quality.
more
Article
Spearline Podcast | Season 2 Episode 5: The impact of Fax and SMS on businesses with Michel Colaci
Oct 14, 2020
In this episode of the Spearline Podcast, Kees and Josh are joined by the owner and founder of Screenzest Michel Colaci
more
Article
How Voice Assure provides exceptional customer experience
Oct 13, 2020
An interview with Spearline Software Engineer Brian Mullins.
more
Article
How to identify high latency which is affecting your Customers Experience
Oct 08, 2020
Spearline latency test allows you to proactively measure any delay, and detect where there are variations over time.
more
Article
Happy CX Day 2020!
Oct 06, 2020
CX Day celebrates the professionals and companies that make great customer experiences happen.
more
Article
Why excellent audio quality is essential for your contact center
Oct 01, 2020
Ensure your contact centers have the best audio quality by proactively monitoring & testing your numbers with Spearline
more
Article
Improving your Customer Experience with Spearline
Sep 22, 2020
Knowing your problems before they become a major issue and resolving them quickly can greatly benefit your business.
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Article
Reduce your problem management costs with Spearline's Voice Assure RealTime.
Sep 15, 2020
Spearline’s Voice Assure - RealTime is a favorite tool for resolver teams.
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Article
CEO update: the continuing impact of COVID-19 on telecoms
Sep 11, 2020
At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
more
Article
It's time to test your global contact numbers with Spearline.
Sep 10, 2020
A vast majority of companies are unsure why they should be testing their numbers.
more
Article
WHITEPAPER: Is voice latency impacting your business growth?
Sep 08, 2020
An objective look at the impact of network latency on voice communications.
more
Article
Spearline Podcast | Season 2 Episode 4: Voice Assure development cycle
Sep 02, 2020
In this episode Kees and Josh are joined by Software Engineer Brian Mullins and Product Manager Carl Naysmith
more
Video
SMS Assure - Are your SMS messages received by your customers?
Aug 28, 2020
Watch a short video and learn about Spearline SMS Assure
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Video
Fax Assure - Do you know if your fax numbers are operational?
Aug 28, 2020
Watch a short video and learn about Spearline Fax Assure can help manage and control your fax-based business processes.
more
Video
Voice Assure - Troubleshooting phone numbers has never been so easy!
Aug 28, 2020
Learn how Spearline Voice Assure Realtime puts the control in your hands and test your numbers anytime, anywhere.
more
Article
Terrible Teleconferencing Troubles
Aug 27, 2020
With COVID-19 still affecting the vast majority of businesses across the globe, the need for teleconferencing has risen.
more
Article
Proactively supporting our customers during unprecedented times.
Aug 25, 2020
At Spearline we try to be proactive rather than reactive and that's what we're helping our customers to do as well.
more
Article
The importance of customer feedback when designing a product.
Aug 21, 2020
Insights shared from Carl Naysmith, Spearline Product Manager.
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Article
What Is: Packet Loss
Aug 18, 2020
What is Packet Loss? Spearline explains how your calls could be affected by this issue.
more
Article
CEO update: the impact of COVID-19 on telecoms
Aug 14, 2020
At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
more
Article
Never assume your Global Contact Numbers are always working
Aug 13, 2020
Your phone lines are one of your most important assets. It's time to be proactive.
more
Article
Minimizing Jitter for VoIP calls
Aug 06, 2020
While VoIP has many important aspects, one of the most widespread problems that it faces is jitter.
more
Article
4 Essential Tips For Your Contact Center Agent Scripts
Aug 05, 2020
While companies utilize chatbots and instant messaging, voice still remains the most popular channel for engagement.
more
Article
Stay Proactive With Spearline.
Jul 30, 2020
Ensuring your customers have an excellent call experience.
more
Article
Why Fax Numbers still matter
Jul 28, 2020
To many of us, the fax machine might be viewed as an obsolete piece of machinery with no role in the modern workplace.
more
Article
Strengthening relationships with customers remotely.
Jul 23, 2020
Insights shared from Brendan Clarke, Spearline Customer Engagement Manager
more
Article
CEO update: COVID-19's impact on telecoms globally
Jul 17, 2020
At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
more
Article
Connect Magazine Issue 2
Jul 16, 2020
Welcome to the latest edition of Connect Magazine, providing insights in the telecommunications industry.
more
Article
How business processes benefit from SMS communication
Jul 14, 2020
SMS is used by a number of businesses to support their communications effort, but reliability must be ensured.
more
Article
Remotely supporting as a System Administrator
Jul 09, 2020
An interview with Daniel Popielnicki, Spearline System Admin, and how he has supported the team during the recent crisis
more
Article
Spearline enhances Switzerland cover, adding mobile alongside its fixed-line support.
Jul 06, 2020
Switzerland is the latest country to join Spearline mobile and is available for immediate testing.
more
Article
Proactively manage your telecoms infrastructure with Spearline alerts
Jul 01, 2020
Our real-time alerts make you aware of any issues to your phone numbers before your customers are impacted
more
Article
How To Improve Your Contact Centre QA
Jun 26, 2020
Quality Assurance (QA) is a vital part of any call center as it allows a business to identify and solve potential issues
more
Article
CEO update: COVID-19's impact on telecommunications globally
Jun 26, 2020
At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
more
Article
Spearline enhances Poland cover, adding mobile alongside its fixed-line support.
Jun 22, 2020
Poland is the latest country to join Spearline mobile and is available for immediate testing
more
Article
Spearline Podcast | Season 2 Episode 3: The importance of operations during a crisis
Jun 18, 2020
This episode, Kees and Josh are co-hosted by Mike Palmer, speaking with Colman McCaffrey, Eimear Collins and Elijah Cass
more
Article
Remotely Working as a Customer Engagement Manager
Jun 11, 2020
An interview with Laura Coughlan, Spearline CE Manager, and how she's adapted to the remote working lifestyle.
more
Article
The Key Factors Affecting Contact Centre Audio Quality
Jun 09, 2020
The need to measure the audio quality of calls may seem self-evident but it's shocking how many companies fail to do so.
more
Article
What Is: PESQ?
Jun 04, 2020
What is PESQ? Spearline explains how it can transform your customer experience.
more
Article
CEO update: Global telecoms infrastructure
May 29, 2020
At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
more
Article
5 key benefits when testing your numbers with Spearline
May 28, 2020
The key benefits of testing Toll and Toll-Free numbers with Spearline software.
more
Video
Did You Know? You can configure your own SIP trunks and carrier routes
May 27, 2020
In this episode of Did You Know - Carl Naysmith, product manager at Spearline explains the SIP Route Tester.
more
Article
How Spearline supports its customers with testing their numbers around the world.
May 27, 2020
Read how Spearline works with some of the world's largest organizations to proactively monitor their numbers.
more
Article
Return on investment for unified communications
May 19, 2020
Discover how unified communications could achieve a greater return on investment by utilizing Spearline testing
more
Article
CEO update: COVID-19's impact on telecommunications
May 15, 2020
At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
more
Article
WHITEPAPER: How emerging markets are affected by the quality of their telecoms infrastructure
May 14, 2020
Discover in our latest whitepaper the impact telecoms quality has on the development of these emerging markets.
more
Article
Spearline Podcast | Season 2 Episode 2: Remote working in a changing world
May 13, 2020
The newest episode of the Spearline Podcast, Kees and Josh are back and things are in a whole new environment
more
Article
What Is: Jitter
May 12, 2020
What is Jitter? Spearline explains how your calls could be affected by this issue.
more
Article
CEO update: the impact of COVID-19 on telecommunications
May 08, 2020
At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
more
Article
How Spearline provides support to the remote working environment
May 07, 2020
An interview with Spearline CEO and Co-Founder Kevin Buckley.
more
Article
How to Detect Blind Spots in Telecoms Networks
May 05, 2020
Chief Commercial Officer Liam Dunne speaks with UCToday journalist Moshe Beauford about detecting telecoms blind spots
more
Article
CEO update: the impact of COVID-19 on global telecommunications
May 01, 2020
At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
more
Article
Mindfulness and Mental Well Being in the Workplace
Apr 30, 2020
It’s important to keep your employees connected and to look out for one another
more
Article
Spearline expands outbound test offering with SIP Route Tester
Apr 28, 2020
SIP Route Tester enables you to configure your own SIP trunks and carrier routes in real-time.
more
Article
CEO update: COVID-19's impact on telecoms
Apr 24, 2020
At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
more
Whitepaper
How emerging markets are affected by the quality of their telecoms infrastructure.
Apr 22, 2020
An investigation into how the quality of telecoms infrastructure impacts the development of emerging markets.
more
Article
Spearline enhances Thailand cover, adding fixed-line alongside mobile support
Apr 21, 2020
Thailand is the latest country to join Spearline fixed-lined testing and is available for immediate testing.
more
Article
CEO update: COVID-19's impact on global telecommunications
Apr 17, 2020
At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
more
Article
Why strong connectivity is essential for Remote Working
Apr 16, 2020
Businesses need to ensure their connections are stable and trustworthy for an excellent remote working experience
more
Article
Voice is the Choice: The Rise of Voice User Interface
Apr 14, 2020
How are the latest innovations in Voice Technologies impacting the Contact Center space?
more
Article
Top 5 reasons you need to use VoIP for business
Apr 09, 2020
Guest writer Nicola Fitchett gives 5 reasons to use VoIP for business.
more
Article
How Latency may be a challenge for Networks due to Remote Working
Apr 07, 2020
With more people working from home and using multiple devices, they can encounter problems due to poor network latency
more
Video
Did You Know? You can now test SMS messages
Apr 06, 2020
Kees Hendrickx explains that you can now test if an SMS message will deliver before you send it to your customer?
more
Article
CEO update: COVID-19's continued impact on global telecommunications
Apr 03, 2020
At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
more
Article
5 Key Tips for Remote Working....with kids!
Apr 02, 2020
Spearline Enterprise Solutions Manager Howard Meredith shares some top tips when Remote Working with kids.
more
Video
Spearline Podcast Season 2 Ep. 1 - Working From Home
Mar 26, 2020
Spearline’s CMO Michael Palmer speaks with Spearline’s own CEO and Co-Founder Kevin Buckley about this topic
more
Article
Spearline expands test type offering with SMS Verifier
Mar 25, 2020
Spearline SMS Verifier allows organizations to test the sending and receiving of an SMS message in-country.
more
Article
CEO update: How COVID-19 is impacting telecommunications in affected countries
Mar 20, 2020
At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
more
Article
Spearline Podcast | Season 2 Episode 1: Working From Home
Mar 19, 2020
CMO Mike Palmer speaks with CEO & Co-Founder Kevin Buckley about what its means for companies to Remote Work today.
more
Article
CEO update: How COVID-19 is impacting telecommunications
Mar 12, 2020
How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan.
more
Article
Spearline expands fixed-line capacity in Puerto Rico
Mar 09, 2020
We have increased fixed-line capacity by opening up more routes in Puerto Rico, with with telecoms carrier, WorldNET
more
Article
Spearline enhances Argentina cover, adding mobile alongside fixed-line support
Mar 02, 2020
Argentina is the latest country to join Spearline mobile and is available for immediate testing
more
Article
What Is: Latency
Feb 27, 2020
What is Latency? Spearline explains how your calls could be affected by this issue.
more
Article
71 countries and counting ... Uganda joins Spearline fixed-line testing!
Feb 24, 2020
Spearline has secured a certified fixed-line in Uganda and is available for immediate testing.
more
Article
What Is: Telephone Echo
Feb 20, 2020
What is Telephone Echo? Spearline explains how your calls could be affected by this issue.
more
Video
Do you know the quality on your phone lines? Spearline Audio Quality Test Explained
Feb 19, 2020
Our whiteboard video explains how the audio quality test can help you identify issues before your customer do.
more
Article
70 countries and counting ... Costa Rica joins Spearline fixed-line testing!
Feb 10, 2020
Spearline has secured a certified fixed line in Costa Rica and is available for immediate testing.
more
Article
What can Audio Quality Management do for Business?
Feb 07, 2020
Institutions that focus on audio quality management give priority to mission-critical customer communication.
more
Article
Exciting new developments from Spearline
Feb 03, 2020
We have a number of key developments happening in 2020 that we’re excited to share with you.
more
Article
Top Three Tried and Tested Ways to Improve the Customer Experience
Jan 30, 2020
Ensure your customers have the best experience by following these 3 easy steps.
more
Article
5 Challenges Your Contact Center Could Be Facing In 2020
Jan 23, 2020
With Spearline, you can proactively identify these common contact center challenges.
more
Article
Modernizing your Contact Center for the Future
Jan 21, 2020
A modern contact center improves the customer experience delivered by your business.
more
Video
Did You Know? Now you can customize your live map view
Jan 16, 2020
Brendan Clarke - Customer Engagement Manager explains that now you can customize your live map view
more
Article
Case Study: Can Your Customers Always Connect With You?
Jan 16, 2020
That one call could be the make or break moment for them, and you don’t want to let your customers down.
more
Article
69 countries and counting ... Welcome Malta to Spearline fixed line testing
Jan 13, 2020
Spearline has secured a certified fixed line in Malta and is available for immediate testing.
more
Article
6 New Years Goals For Contact Centers
Jan 09, 2020
With the celebrations and holidays wrapped up, it’s always good to set goals for you and your business for the new year.
more
Article
How to Deal With Difficult Customers Correctly in Contact Centers
Jan 07, 2020
For call center agents, they can be facing sometimes over 100 frustrated callers a day and that can be extremely testing
more
Video
The Spearline Podcast Episode 6 : Here To Stay
Dec 30, 2019
In the final episode of the first series, Josh talks to Lorraine McCarthy about her role as the CPCO at Spearline
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Article
Spearline Podcast | Episode 6: #HereToStay
Dec 18, 2019
This week Josh talks to Lorraine McCarthy about her role as the Chief People and Culture Officer and #HereToStay
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Video
Can Your Customers Always Connect With You?
Dec 18, 2019
Can your customers always connect with you?
Don't let Dave's situation happen to your customers!
more
Article
Generation 5: Going Mobile
Dec 12, 2019
Out with the old home broadband and in with the new mobile connectivity.
more
Article
How QA ensures no problems reach contact centers.
Dec 10, 2019
An interview with Patrick O'Connor, giving you an insight into the role of Quality Assurance Manager.
more
News
Connect - The Spearline magazine
Dec 10, 2019
This is the inaugural edition of Connect, the Spearline magazine.
more
Video
The Spearline Podcast Episode 5 : Assuring your customers with the highest Quality
Dec 03, 2019
This week Josh speaks with Quality Assurance Manager Patrick O’Connor and Head of Support Noel Ryan
more
Article
Spearline Podcast | Episode 5: Assuring your customers with the highest Quality.
Nov 28, 2019
This week Josh chats with Quality Assurance Manager, Patrick O'Connor and Head of Support, Noel Ryan.
more
Article
Proactively prepare your contact center for Black Friday.
Nov 26, 2019
Black Friday is right around the corner. Ensure your contact center is prepared for one of the busiest days of the year.
more
Article
An insight into the process of developing a product for a customer
Nov 21, 2019
An interview with Brian Mullins, Software Engineer at Spearline.
more
Video
Did You Know? You can create timegroups for automated testing
Nov 21, 2019
Customer Engagement Manager JJ Barry explains how to create timegroups for automated testing.
more
Article
How Latency is affecting YOUR customers
Nov 19, 2019
And how Spearline provides help in resolving these issues.
more
Article
A behind the scenes look at the importance of benchmarking and testing
Nov 14, 2019
An interview with Ola Budak, Technical Solutions Architect at Spearline
more
Article
Is your organisation reaping the benefits from API?
Nov 11, 2019
API is a way of bringing information from a third party system to be seamlessly displayed in another, such as your own
more
Article
October Telecom Conference Coverage 2019
Nov 06, 2019
Highlights of some of the biggest global Telecoms Conferences
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Article
68 countries and counting…. Welcome Nigeria to Spearline Fixed Line Testing!
Nov 04, 2019
Spearline has secured a certified fixed line in Nigeria and is available for immediate testing.
more
Video
The Spearline Podcast Episode 4 : Development and Artificial Intelligence
Nov 01, 2019
This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I
more
Article
How contact centres monitor their telecoms networks to reduce customer churn
Oct 31, 2019
Contact centres face issues like latency and jitter every day without even knowing it’s happening.
more
Article
Spearline Podcast | Episode 4: Development and Artificial Intelligence
Oct 30, 2019
This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I.
more
Article
A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally
Oct 29, 2019
An interview with Patrick Lynch, Service Reliability Engineer at Spearline
more
Article
Celebrating Diwali at Spearline
Oct 25, 2019
Diwali, the 5 day festival of lights, is being celebrated here in Skibbereen!
more
Article
The importance of motivating your Call Center agents
Oct 24, 2019
Spearline supports wellbeing at work by offering safe strategies for looking after your agents
more
Article
Managing CX - Hidden downtime and blind spots
Oct 22, 2019
Surprises can be fantastic and energizing, but for IT professionals not so.
more
Video
Spearline Official Opening of Waterford Office October 15 2019
Oct 22, 2019
On 15th of Oct the Spearline Waterford office was officially opened by WIT President, Professor Willie Donnelly.
more
Article
Talk to me: UC, UCaaS, CPaaS, CCaaS
Oct 17, 2019
Like many things linked to technology, the communications landscape is constantly evolving.
more
Video
The Spearline Podcast Episode 3 : Why you should be developing solutions with customers in mind
Oct 17, 2019
This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.
more
Article
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind
Oct 16, 2019
This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.
more
Article
Common Online Conferencing Problems
Oct 10, 2019
Problems can be encountered at different stages of a conference call. It’s best to be prepared and know what’s ahead
more
Article
Spearline’s JJ Barry talks about customer engagement and being world leaders in CSAT and NPS
Oct 09, 2019
An interview with JJ Barry, Customer Engagement Manager at Spearline.
more
Article
Spearline’s Automated Number Test Campaign: 10 Years Strong
Oct 08, 2019
Celebrating a decade of number testing at Spearline
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Article
67 countries and counting... Kenya joins Spearline fixed line testing
Oct 07, 2019
Spearline has secured a certified fixed line in Kenya and is available for immediate testing.
more
Article
Happy CX Day 2019!
Oct 01, 2019
CX Day celebrates the professionals and companies that make great customer experiences happen.
more
Article
Spearline Podcast | Episode 2: Customer focus and CX Day
Oct 01, 2019
In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.
more
Video
Did You Know? Benchmark visibility of a specific country
Sep 25, 2019
Junior Tech Solutions Architect Ola Budak shows us that you can see the benchmark audio quality of a specific country.
more
Article
Sound opinions and the PESQ evolution
Sep 24, 2019
Our global telecommunications industry grew with opinions at the heart of quality management.
more
Video
The Spearline Podcast Episode 2 : Customer focus and CX Day
Sep 19, 2019
In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.
more
Article
The Promise of UIFN
Sep 18, 2019
The Universal Freephone / UIFN concept, while intriguing, does not seem to deliver on promise.
more
Article
Sparking off the Spearline Summit 2019
Sep 17, 2019
Exciting times ahead for Spearline as the 2019 Summit gets underway in Skibbereen.
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Video
Spearline Skibbereen Headquarters Transformation 2019
Sep 12, 2019
Spearline has produced a video to capture the year-long renovation of its new headquarters in Skibbereen, Ireland
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Article
Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company
Sep 11, 2019
Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO.
more
Video
The Spearline Podcast Episode 1 How remote working can benefit your company
Sep 11, 2019
Josh O’Farrell is joined by Matthew Lawlor & Mike Palmer, for a chat about the role of a CTO and remote working.
more
Article
Contact Centre #Trending
Sep 10, 2019
Spearline looks once more at current trends in the contact center industry and where things may be headed in the future.
more
Article
The importance of connectivity for remote working in small businesses
Sep 04, 2019
Businesses are embracing remote working but how can they be sure connections are trustworthy and stable?
more
Article
Talking Is Easier
Sep 03, 2019
Despite having so many choices in customer engagement, customers still find it easier to talk...
more
Article
The Netherlands joins Spearline mobile testing
Sep 02, 2019
We are delighted to announce that Netherlands mobile has been certified and is available to all our customers.
more
Video
Did You Know? Custom reporting features on the dashboard
Sep 02, 2019
Customer Engagement Manager Brendan Clarke shows us how to us custom reporting features on the default dashboard.
more
Article
Augmented Reality and the Network
Aug 29, 2019
AR is coming, and it will be built on the telecoms foundation ...
more
Article
5 Reasons you need to proactively monitor and test your calls
Aug 28, 2019
Proactively monitoring your calls is essential for any business to thrive. Here are 5 reasons why...
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Article
Out with the old - phasing out of PSTN/POTS globally by 2030
Aug 22, 2019
Voice, data, video, and broadcasting companies are now offering customers more services than ever before...
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Article
The VoIP connection: Don’t be jittery with bad audio quality
Aug 19, 2019
Jitter can be a major problem for VoIP, Spearline helps provide the solution.
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Article
Spearline Superticket
Aug 16, 2019
Protect yourself using Spearlines large scale outage alert
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Video
Spearline Official Opening of Office HQ in Skibbereen August 9 2019
Aug 15, 2019
On 9th of Aug Spearline welcomed Dan Mulhall, Ambassador of Ireland to the United States, to officially open our office.
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Article
Understanding Spearline PDD
Aug 13, 2019
Don’t get held up waiting for the number to dial. Spearline PDD helps you to connect better with your customers.
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Video
Did You Know? How to view details of issues from the default dashboard
Aug 12, 2019
Junior Technical Solutions Architect Ola Budak shows us how to view details of issues from the default dashboard.
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News
Spearline open day on August 10 to showcase new headquarters and job opportunities in Skibbereen
Aug 08, 2019
Spearline is having an open day on Saturday, August 10 at 11am - 3pm on North Street, Skibbereen, Co. Cork.
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Article
The Significance of Customer Effort Scores
Aug 07, 2019
Improve your CES scores by helping your customers find exactly what they want
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Video
What Is Latency? Spearline Latency Test Explained
Aug 02, 2019
Our whiteboard video explains what latency is and how Spearline can help you identify latency before your customers do.
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Article
Why proactive call monitoring protects your business
Aug 01, 2019
Proactive monitoring is vital for a business. Don't turn your greatest asset, your customers, into crash-test dummies!
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Article
No-Fault Found. The headache of faults where no root-cause can be found.
Jul 30, 2019
Problem solving is a critical capability in network teams, but it does not always end in finding root cause.
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Article
66 countries and counting ... Welcome Bahrain and The UAE to Spearline fixed line testing!
Jul 22, 2019
We are delighted to announce that The United Arab Emirates (UAE) and Bahrain have joined Spearline fixed line testing.
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Article
Will cognitive networks enable better conversations in the future?
Jul 16, 2019
Can networks self-regulate to ensure quality of experience for voice channels?
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Article
Proactively generate more revenue by answering your customer's needs
Jul 11, 2019
Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers.
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Article
How contact centers can improve their customer experience (CX), brand, and bottom line
Jul 09, 2019
The real cost of poor quality calls to a business’ bottom line
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News
Whitepaper: Is voice latency impacting your business growth?
Jul 03, 2019
When a customer call suffers a poor connection it is a barrier to good conversation.
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News
UAE server expansion announced at ITW by global in-country number testing company Spearline
Jun 27, 2019
At ITW in Atlanta, Spearline announced the expansion of its in-country number testing platform to the UAE.
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Video
Did You Know? You can view test call performance history
Jun 21, 2019
Did you know - In this episode our customer engagement manager JJ Barry explains a useful tip on failed number analytics
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Article
Mobile matters …. are you testing your numbers across mobile networks?
Jun 20, 2019
It's never been more important to ensure your numbers are working across mobile networks.
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Article
Why the world’s leading brands are prioritizing in-country number testing?
Jun 18, 2019
In-country number testing replicates your global customers’ experience of dialing your number.
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Article
The Power of Voice Analytics
Jun 13, 2019
Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered.
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Article
Proactively detect issues with your telecoms carrier ..… before a customer is impacted
Jun 05, 2019
If you have a global customer support number and that number goes down, how do you know?
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Article
Are you measuring the performance of your outsourced call center agents?
Jun 04, 2019
Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth.
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Article
Teleworking is happening and it’s changing the employment landscape
May 30, 2019
Remote Agent - Teleworking and Quality of Experience
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Video
Are You A Carrier? Spearline Carrier Inbound Test Explained
May 29, 2019
See how the Spearline Carrier Inbound test works and can help your business create a better customer experience
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Article
Why latency matters for business VoIP calls?
May 21, 2019
Could latency be costing your business losses in revenue? Read our latest blog post to find out more.
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Article
An interview with Mike Palmer, Spearline's Chief Marketing Officer
May 09, 2019
With a background in technical support & operations, a switch to marketing has been an interesting career move for Mike!
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Article
7 ways to improve your customers’ experience on your voice channel
May 08, 2019
While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands
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Article
New country added to mobile testing, “Dobryj den” Ukraine!
Apr 30, 2019
Here at Spearline, we are always trying to replicate your customers' call experience.
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Article
Cloud telephony is set to reach a value of US$42 billion by 2026
Apr 18, 2019
Recent research by Transparency Market Research has confirmed cloud telephony services are set to grow rapidly
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Video
Call failures. Are you the last to know?
Apr 16, 2019
See how the Spearline testing platform helps you proactively manage your customer voice communication channel.
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Article
New! Introducing our enhanced reporting engine...equipping you with even more intelligence
Apr 09, 2019
We're pleased to announce that from April 2019, we will be giving our customers access to new & enhanced reporting
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Article
Never receive a false notification with Spearline alerts
Apr 09, 2019
Our 24/7 support team will personally verify any issues that may occur, so we remove false alerts before they reach you
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Article
We've got you covered for in-country number dialling: 65 countries and counting!
Apr 03, 2019
We're continuing to grow our coverage for in-country automated testing - "Yassas" Cyprus!
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Video
Are you testing your numbers?
Mar 25, 2019
Spearline number testing ensures your critical voice channels support great customer conversations.
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Article
NEW feature alert! Patrick, the virtual test manager
Mar 20, 2019
This week we're excited to launch the latest upgrade to our automated testing solutions for global contact numbers.
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Video
Spearline tests explained.
Mar 12, 2019
See how Spearline can help you manage your network to ensure a great customer experience.
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Article
Our pick of carriers winning at service quality
Mar 07, 2019
There are many factors which can have an impact on audio quality, be a key challenge is transcoding.
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Article
The worst three countries in the world for voice connectivity
Feb 22, 2019
The intelligence of inbound voice service offerings is better than ever. But what about quality?
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Whitepaper
2018 Global telecoms quality of service report
Feb 21, 2019
Insights into global inbound voice trends and country-by country performance
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Article
SIP pitfalls and how to avoid them - Call centre tech migrations part 2
Jan 22, 2019
The clock is counting down on the use of legacy global telephony infrastructure and according to research.
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Article
Moving to the cloud - Call centre tech migrations part 1
Jan 20, 2019
The migration from on-premises infrastructure to cloud solutions is well underway.
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Article
2019 product roadmap
Jan 09, 2019
We have a number of key developments happening in 2019 that we’re excited to share with you!
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Article
2018: A year of highlights! Plus, 2019 overview
Jan 03, 2019
A summary of some of the developments and launches in 2018 that are already benefiting our customers.
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Article
So you want to measure audio quality… Is network monitoring the answer?
Dec 04, 2018
Audio quality can have a huge impact on customer experience and the performance of your contact centre.
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Article
What are the best ways to measure audio quality in a telecoms network?
Nov 27, 2018
Poor audio quality often means a customer can’t complete the objective of their call.
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Article
PESQ - What is it and how could it transform your customer experience?
Nov 20, 2018
How do you know how good your audio quality is? Put yourself in your customer’s shoes.
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Article
Our 3 tips to make sure your contact centre is ready for Black Friday
Nov 14, 2018
Black Friday is approaching and many of us in contact centre management are understandably nervous.
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Article
The importance of audio quality for contact centres
Nov 12, 2018
How could poor audio quality be affecting your how your customers experience your contact centre?
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Article
Spearline automated testing goes mobile
Jun 11, 2018
Our automated testing has just been supercharged with the roll-out of automated mobile testing to 22 countries.
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Article
5 reasons to test your numbers, not just your network
May 14, 2018
Calling contact centres… 5 reasons to test your numbers not just your network.
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Article
Spearline Testing Support - the workmate you've always wanted!
Apr 20, 2018
At Spearline, we understand that saving time is a crucial aspect of running a successful business.
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Article
How many of your customer-facing numbers are failing?
Apr 18, 2018
You probably assume that your company’s global contact numbers are just working. Why wouldn't they be?
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Article
5 benefits of testing your contact numbers with Spearline
Apr 18, 2018
We’ve put together a list of just some of the key benefits of testing your numbers with Spearline.
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Webinar
Is your telecom performance dead in the water?
Apr 02, 2018
Explore the impact poor telecoms performance can have, the current benchmarks and some of the solutions available.
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Article
2017 Year in Review
Jan 23, 2018
The past twelve months have been busy here at Spearline.
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Article
New Product Releases for 2018
Jan 23, 2018
Spearline Product Manager, Mick Gaffney, Gives Us A Preview of New Product Releases for 2018.
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Article
7 Benefits of Number Testing
Jul 06, 2017
The key benefits of testing Toll and Toll-Free numbers with Spearline software.
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Article
Spearline team growth
Nov 08, 2016
We are delighted to welcome four new members to the Spearline team this month...
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