Unified communications Manage performance of your global access numbers
The conferencing sector is more competitive than ever. And quality is increasingly the most important competitive edge.
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Solutions for unified communications providers Choose the product that’s right for your organisation
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KEY BENEFITS
Solutions tuned to your needs
Spearline operates physical servers from within over 60 countries globally. These servers are connected to standard telephone lines which allow us to dial your local contact numbers in-country, replicating your customers' experience from wherever they are in the world.
automated testingAutomated in-country testing of high volumes of global contact numbers
Set your own testing cycles, completely customised to your business needs
Be the First to knowReal-time alerts on customer impacting issues
Our proactive alerts mean that you're the first to know about customer-mpacting issues - so you can get to work on fixing issues quickly, with the data you need for troubleshooting.
Protect your imageGain information allowing you to take action to protect your brand
Replicating your customer's experience in-country, and protecting your brand from the negative impact of poor service quality. With coverage in 65 countries - the only solution allowing you to replicate the experience of so many customers.
proactive testing and monitoringMeasure what matters
Connection
Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer
Audio quality
Replicate your customers’ experience and measure audio quality with objective, industry standards
Post dial delay
Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues
Touch tone
Check if DTMF (touch tones) are failing for your customers
Latency
Replicate the customer call flow and quantify the amount of latency your customers experience
Performance benchmarking
Measure your performance against in-country benchmarks, so you can see how your telecoms performs against others
"Spearline gives us a very flexible dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run."
"Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions."
"The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues."
"Spearline gave us better visibility on the quality of our service, and allowed us to detect and solve issues much faster. It contributed to improving call quality and customer satisfaction."
Spearline helps Unified Communications providers to deliver outstanding levels of quality and customer satisfaction. Jan 21, 2020 A modern contact center improves the customer experience delivered by your business. Jan 16, 2020 Brendan Clarke - Customer Engagement Manager explains that now you can customize your live map view Jan 16, 2020 That one call could be the make or break moment for them, and you don’t want to let your customers down. Jan 13, 2020 Spearline has secured a certified fixed line in Malta and is available for immediate testing. Jan 09, 2020 With the celebrations and holidays wrapped up, it’s always good to set goals for you and your business for the new year.Unified Communications Learn more
Modernizing your Contact Center for the Future
Did You Know Series Episode 6 : Now you can customize your live map view
Case Study: Can Your Customers Always Connect With You?
69 countries and counting ... Welcome Malta to Spearline fixed line testing
6 New Years Goals For Contact Centers
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In-country testing for landlines and mobile with no installation.
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