Unified communications Manage performance of your global access numbers
The conferencing sector is more competitive than ever. And quality is increasingly the most important competitive edge.
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Solutions for unified communications providers Choose the product that’s right for your organisation
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KEY BENEFITS
Solutions tuned to your needs
Spearline operates physical servers from within over 60 countries globally. These servers are connected to standard telephone lines which allow us to dial your local contact numbers in-country, replicating your customers' experience from wherever they are in the world.
automated testingAutomated in-country testing of high volumes of global contact numbers
Set your own testing cycles, completely customised to your business needs
Be the First to knowReal-time alerts on customer impacting issues
Our proactive alerts mean that you're the first to know about customer-mpacting issues - so you can get to work on fixing issues quickly, with the data you need for troubleshooting.
Protect your imageGain information allowing you to take action to protect your brand
Replicating your customer's experience in-country, and protecting your brand from the negative impact of poor service quality. With coverage in 65 countries - the only solution allowing you to replicate the experience of so many customers.
proactive testing and monitoringMeasure what matters
Connection
Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer
Audio quality
Replicate your customers’ experience and measure audio quality with objective, industry standards
Post dial delay
Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues
Touch tone
Check if DTMF (touch tones) are failing for your customers
Latency
Replicate the customer call flow and quantify the amount of latency your customers experience
Performance benchmarking
Measure your performance against in-country benchmarks, so you can see how your telecoms performs against others
"Spearline gives us a very flexible dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run."
"Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions."
"The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues."
"Spearline gave us better visibility on the quality of our service, and allowed us to detect and solve issues much faster. It contributed to improving call quality and customer satisfaction."
"Spearline has been a tremendous partner, enabling us to provide more proactive early detection services, associated with international line incidents that enable a more proactive approach to resolving customer line quality issues in various countries throughout the world. "
Spearline helps Unified Communications providers to deliver outstanding levels of quality and customer satisfaction. Aug 06, 2020 While VoIP has many important aspects, one of the most widespread problems that it faces is Jitter. Aug 04, 2020 While companies utilize chatbots and instant messaging, voice still remains the most popular channel for engagement. Jul 30, 2020 Ensuring your customers have an excellent call experience. Jul 28, 2020 To many of us, the fax machine might be viewed as an obsolete piece of machinery with no role in the modern workplace. Jul 23, 2020 Insights shared from Brendan Clarke, Spearline Customer Engagement ManagerUnified Communications Learn more
Minimizing Jitter for VoIP calls
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Stay Proactive With Spearline.
Why Fax Numbers still matter
Strengthening relationships with customers remotely.
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In-country testing for landlines and mobile with no installation.
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