Unified communications Manage the performance of your global access numbers
The conferencing sector is more competitive than ever, and quality is increasingly the most important competitive edge.
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Solutions for unified communications providers Choose the product that’s right for your organisation
KEY BENEFITS
Solutions tuned to your needs
The Spearline network has physical telephony servers in the markets you need, connected to the carrier networks your customers use. Servers are connected to fixed-line ISDN/SIP as well as GSM networks, which allow us to dial your local contact numbers in-country, replicating your customers' experience from wherever they are in the world.
voice assure testingAutomated in-country testing of high volumes of global contact numbers
Set your own testing cycles, completely customised to your business needs.
Be the First to knowReal-time alerts on customer impacting issues
Our proactive alerts mean that you're the first to know about customer-mpacting issues - so you can get to work on fixing issues quickly, with the data you need for troubleshooting.
Protect your imageGain information allowing you to take action to protect your brand
Replicating your customer's experience in-country, and protecting your brand from the negative impact of poor service quality. With coverage in 71 countries - the only solution allowing you to replicate the experience of so many customers.
proactive testing and monitoringMeasure what matters
Connection
Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer.
Audio quality
Replicate your customers’ experience and measure audio quality with objective, industry standards.
Post dial delay
Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues.
Touch tone
Check if DTMF (touch tones) are failing for your customers.
Latency
Replicate the customer call flow and quantify the amount of latency your customers experience.
Performance benchmarking
Measure your performance against in-country benchmarks, so you can see how your telecoms performs against others.
"Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions."
"The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues."
"Spearline gave us better visibility on the quality of our service, and allowed us to detect and solve issues much faster. It contributed to improving call quality and customer satisfaction."
"Spearline has been a tremendous partner, enabling us to provide more proactive early detection services, associated with international line incidents that enable a more proactive approach to resolving customer line quality issues in various countries throughout the world. "
"Spearline monitoring enables us to proactively manage the service availability of our globally dispersed customer contact numbers. In the event of a service interruption, Spearline's alerts notify our regional NOC teams in real time, with call detail records included to expedite the mean time to restore service. "
"Since we started working with Spearline we have found them to be a tremendous partner. Undergoing several large migration and restructuring projects for our communication systems, we utilized Spearline’s automated monitoring features to transform from a mostly reactive approach to a proactive one."
Spearline helps Unified Communications providers to deliver outstanding levels of quality and customer satisfaction. Oct 20, 2020 Replicate a call from one state to another state, to test for connectivity and audio quality. Oct 14, 2020 In this episode of the Spearline Podcast, Kees and Josh are joined by the owner and founder of Screenzest Michel Colaci Oct 13, 2020 An interview with Spearline Software Engineer Brian Mullins. Oct 08, 2020 Spearline latency test allows you to proactively measure any delay, and detect where there are variations over time. Oct 06, 2020 CX Day celebrates the professionals and companies that make great customer experiences happen.Unified Communications Learn more
Proactively monitor your numbers across the US and Canada with Voice Assure Interstate
Spearline Podcast | Season 2 Episode 5: The impact of Fax and SMS on businesses with Michel Colaci
How Voice Assure provides exceptional customer experience
How to identify high latency which is affecting your Customers Experience
Happy CX Day 2020!
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In-country testing for landlines and mobile with no installation.
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