Unified communications Manage performance of your global access numbers

The conferencing sector is more competitive than ever. And quality is increasingly the most important competitive edge.

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Solutions for unified communications providers Choose the product that’s right for your organisation

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Automated testing

For proactive monitoring of audio quality and connectivity

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Manual testing

For troubleshooting and provisioning of numbers

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CX testing

For tracking call and data flow to your agent

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KEY BENEFITS

Solutions tuned to your needs

Spearline operates physical servers from within over 60 countries globally.  These servers are connected to standard telephone lines which allow us to dial your local contact numbers in-country, replicating your customers' experience from wherever they are in the world.

 

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automated testingAutomated in-country testing of high volumes of global contact numbers

Set your own testing cycles, completely customised to your business needs

 

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Be the First to knowReal-time alerts on customer impacting issues

Our proactive alerts mean that you're the first to know about customer-mpacting issues - so you can get to work on fixing issues quickly, with the data you need for troubleshooting.

 

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Protect your imageGain information allowing you to take action to protect your brand

Replicating your customer's experience in-country, and protecting your brand from the negative impact of poor service quality. With coverage in 65 countries - the only solution allowing you to replicate the experience of so many customers.

 

proactive testing and monitoringMeasure what matters

Connection

Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer

Audio quality

Replicate your customers’ experience and measure audio quality with objective, industry standards

Post dial delay

Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues

Touch tone

Check if DTMF (touch tones) are failing for your customers

Latency

Replicate the customer call flow and quantify the amount of latency your customers experience

Performance benchmarking

Measure your performance against in-country benchmarks, so you can see how your telecoms performs against others

Read more about our test types here

Arnie Chencinski

"Spearline gives us a very flexible dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run."

Arnie Chencinski, Senior Voice Network Engineer Zoom Video Communications

Rosie Scott

"Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions."

Rosie Scott, PGI Director of Vendor Management - EMEA PGI

Gregor Rennie

"The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues."

Gregor Rennie , EMEA Carrier Account Manager, West Unified Communications

Pierre-Baptiste Béchu

"Spearline gave us better visibility on the quality of our service, and allowed us to detect and solve issues much faster. It contributed to improving call quality and customer satisfaction."

Pierre-Baptiste Béchu, Tech Co-Founder Aircall

Unified Communications Learn more

Spearline helps Unified Communications providers to deliver outstanding levels of quality and customer satisfaction.

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Talk to me:  UC, UCaaS, CPaaS, CCaaS

Talk to me: UC, UCaaS, CPaaS, CCaaS

Oct 17, 2019

Like many things linked to technology, the communications landscape is constantly evolving.

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The Spearline Podcast Episode 3 : Why you should be developing solutions with customers in mind

The Spearline Podcast Episode 3 : Why you should be developing solutions with customers in mind

Oct 17, 2019

This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.

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Article
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Oct 16, 2019

This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.

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Article
Common Online Conferencing Problems

Common Online Conferencing Problems

Oct 10, 2019

Problems can be encountered at different stages of a conference call. It’s best to be prepared and know what’s ahead

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Spearline’s JJ Barry talks about customer engagement and being world leaders in CSAT and NPS

Spearline’s JJ Barry talks about customer engagement and being world leaders in CSAT and NPS

Oct 09, 2019

An interview with JJ Barry, Customer Engagement Manager at Spearline.

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Ready to get started?

In-country testing for landlines and mobile with no installation.

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