Enterprise Proactive testing of your
global contact numbers

Your local contact numbers are critical to how your global customers see your

Solutions for enterprise Choose the product that’s right for your organisation



Automated testing

For proactive monitoring of audio quality and connectivity

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Manual testing

For troubleshooting and provisioning of numbers

Learn More


CX testing

For tracking call and data flow to your agent

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Solutions tuned to your needs

Spearline operates physical servers from within over 60 countries globally.  These servers are connected to standard telephone lines which allow us to dial your local contact numbers in-country, replicating your customers' experience from wherever they are in the world.



AUTOMATED TESTING Automated in-country testing
of high volumes of global
contact numbers

Set your own testing cycles, completely customised
to your business needs.



FIRST TO KNOW Real-time alerts on
customer impacting issues

Our proactive alerts mean that you’re the first to know
about customer-impacting issues – so you can get to
work on fixing issues quickly with the data you need for




PROTECT YOUR IMAGE Gain information allowing you
to take action to protect your
brand image

With a physical presence in 64 countries - the only solution replicating your customer’s experience with such large coverage.




Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer

Audio Quality

Replicate your customers’ experience and measure audio quality with objective, industry standards

Post Dial Delay

Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues

Touch Tone

Check if DTMF (touch tones) are failing for your customers


Replicate the customer call flow and quantify the amount of latency your customers experience

Performance Benchmarking

Set and achieve quality goals based on historical performance and on benchmarked indicators

Read more about our test types here

Arnie Chencinski

"Spearline gives us a very flexible dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run."

Arnie Chencinski, Senior Voice Network Engineer Zoom Video Communications

Rosie Scott

"Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions."

Rosie Scott, PGI Director of Vendor Management - EMEA PGI

Gregor Rennie

"The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues."

Gregor Rennie , EMEA Carrier Account Manager, West Unified Communications

Pierre-Baptiste Béchu

"Spearline gave us better visibility on the quality of our service, and allowed us to detect and solve issues much faster. It contributed to improving call quality and customer satisfaction."

Pierre-Baptiste Béchu, Tech Co-Founder Aircall

Enterprise Learn more

Spearline supports enterprises globally as they pursue excellence in customer experience and grow their businesses.

70 countries and counting ... Costa Rica joins Spearline fixed-line testing!

70 countries and counting ... Costa Rica joins Spearline fixed-line testing!

Feb 10, 2020

Spearline has secured a certified fixed line in Costa Rica and is available for immediate testing.


What can Audio Quality Management do for Business?

What can Audio Quality Management do for Business?

Feb 07, 2020

Institutions that focus on audio quality management give priority to mission-critical customer communication.


Exciting new developments from Spearline

Exciting new developments from Spearline

Feb 03, 2020

We have a number of key developments happening in 2020 that we’re excited to share with you.


Top Three Tried and Tested Ways to Improve the Customer Experience

Top Three Tried and Tested Ways to Improve the Customer Experience

Jan 30, 2020

Ensure your customers have the best experience by following these 3 easy steps.


5 Challenges Your Contact Center Could Be Facing In 2020

5 Challenges Your Contact Center Could Be Facing In 2020

Jan 23, 2020

With Spearline, you can proactively identify these common contact center challenges.


Ready to get started?

In-country testing for landlines and mobile with no installation.

Book a free demo
or get in touch