Enterprise Proactive testing of your
global contact numbers

Your local contact numbers are critical to how your global customers see your brand. Yet it is impossible to know whether those numbers are working correctly in-country.

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Solutions for enterprise Choose the product that’s right for your organisation

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Automated testing

For proactive monitoring of audio quality and connectivity

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On-demand testing

For troubleshooting and provisioning of numbers

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CX testing

For tracking call and data flow to your agent

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KEY BENEFITS

Solutions tuned to your needs

Spearline operates physical servers from within over 60 countries globally.  These servers are connected to standard telephone lines which allow us to dial your local contact numbers in-country, replicating your customers' experience from wherever they are in the world.

 

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AUTOMATED TESTING Automated in-country testing
of high volumes of global
contact numbers

Set your own testing cycles, completely customised
to your business needs.

 

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FIRST TO KNOW Real-time alerts on
customer impacting issues

Our proactive alerts mean that you’re the first to know
about customer-impacting issues – so you can get to
work on fixing issues quickly with the data you need for
troubleshooting.

 

 

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PROTECT YOUR IMAGE Gain information allowing you
to take action to protect your
brand image

With a physical presence in 64 countries - the only solution replicating your customer’s experience with such large coverage.

 

PROACTIVE tESTING AND MONITORINGMeasure what matters

Connection

Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer

Audio Quality

Replicate your customers’ experience and measure audio quality with objective, industry standards

Post Dial Delay

Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues

Touch Tone

Check if DTMF (touch tones) are failing for your customers

Latency

Replicate the customer call flow and quantify the amount of latency your customers experience

Performance Benchmarking

Replicate the customer call flow and quantify the amount of latency your customers experience

Read more about our test types here

Arnie Chencinski

"Spearline gives us a very flexible dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run."

Arnie Chencinski, Senior Voice Network Engineer Zoom Video Communications

Rosie Scott

"Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions."

Rosie Scott, PGI Director of Vendor Management - EMEA PGI

Talat Yalcinsoy

"We can honestly say our customers are experiencing a better audio quality due to constant monitoring and line improvements."

Talat Yalcinsoy, Contact Centre Manager  MTI Global

Gregor Rennie

"The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues."

Gregor Rennie , EMEA Carrier Account Manager, West Unified Communications

Pierre-Baptiste Béchu

"Spearline gave us better visibility on the quality of our service, and allowed us to detect and solve issues much faster. It contributed to improving call quality and customer satisfaction."

Pierre-Baptiste Béchu, Tech Co-Founder Aircall

Enterprise Learn more

Spearline supports enterprises globally as they pursue excellence in customer experience and grow their businesses.

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Ready to get started?

In-country testing for landlines and mobile with no installation.

Book a free demo
or get in touch