Enterprise Proactive testing of your
global contact numbers

Your local contact numbers are critical to how your global customers see your brand. Yet it is impossible to know whether those numbers are working correctly in-country.

Watch Video Contact Us

Solutions for enterprise Choose the product that’s right for your organisation

description

 

Automated testing

For proactive monitoring of audio quality and connectivity

Learn More

description

Manual testing

For troubleshooting and provisioning of numbers

Learn More

description

CX testing

For tracking call and data flow to your agent

Learn More

KEY BENEFITS

Solutions tuned to your needs

Spearline operates physical servers from within over 60 countries globally.  These servers are connected to standard telephone lines which allow us to dial your local contact numbers in-country, replicating your customers' experience from wherever they are in the world.

 

description

AUTOMATED TESTING Automated in-country testing
of high volumes of global
contact numbers

Set your own testing cycles, completely customised
to your business needs.

 

description

FIRST TO KNOW Real-time alerts on
customer impacting issues

Our proactive alerts mean that you’re the first to know
about customer-impacting issues – so you can get to
work on fixing issues quickly with the data you need for
troubleshooting.

 

 

description

PROTECT YOUR IMAGE Gain information allowing you
to take action to protect your
brand image

With a physical presence in 64 countries - the only solution replicating your customer’s experience with such large coverage.

 

PROACTIVE tESTING AND MONITORINGMeasure what matters

Connection

Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer

Audio Quality

Replicate your customers’ experience and measure audio quality with objective, industry standards

Post Dial Delay

Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues

Touch Tone

Check if DTMF (touch tones) are failing for your customers

Latency

Replicate the customer call flow and quantify the amount of latency your customers experience

Performance Benchmarking

Set and achieve quality goals based on historical performance and on benchmarked indicators

Read more about our test types here

Arnie Chencinski

"Spearline gives us a very flexible dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run."

Arnie Chencinski, Senior Voice Network Engineer Zoom Video Communications

Rosie Scott

"Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions."

Rosie Scott, PGI Director of Vendor Management - EMEA PGI

Gregor Rennie

"The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues."

Gregor Rennie , EMEA Carrier Account Manager, West Unified Communications

Pierre-Baptiste Béchu

"Spearline gave us better visibility on the quality of our service, and allowed us to detect and solve issues much faster. It contributed to improving call quality and customer satisfaction."

Pierre-Baptiste Béchu, Tech Co-Founder Aircall

Stamatios Papadatos

"Spearline has been a tremendous partner, enabling us to provide more proactive early detection services, associated with international line incidents that enable a more proactive approach to resolving customer line quality issues in various countries throughout the world. "

Stamatios Papadatos, CCS NAO IT Telecom Lead Architect Atos

Enterprise Learn more

Spearline supports enterprises globally as they pursue excellence in customer experience and grow their businesses.

Article
CEO update: the impact of COVID-19 on telecoms

CEO update: the impact of COVID-19 on telecoms

Aug 14, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

more

Article
Never assume your Global Contact Numbers are always working

Never assume your Global Contact Numbers are always working

Aug 13, 2020

Your phone lines are one of your most important assets. It's time to be proactive.

more

Article
Minimizing Jitter for VoIP calls

Minimizing Jitter for VoIP calls

Aug 06, 2020

While VoIP has many important aspects, one of the most widespread problems that it faces is Jitter.

more

Article
4 Essential Tips For Your Contact Center Agent Scripts

4 Essential Tips For Your Contact Center Agent Scripts

Aug 04, 2020

While companies utilize chatbots and instant messaging, voice still remains the most popular channel for engagement.

more

Article
Stay Proactive With Spearline.

Stay Proactive With Spearline.

Jul 30, 2020

Ensuring your customers have an excellent call experience.

more

Ready to get started?

In-country testing for landlines and mobile with no installation.

Book a free demo
or get in touch