Telco carriers Measuring performance of your downstream carriers

It's not enough now to compete on price.  Customers are increasingly focused on quality and they won't think twice about switching carriers to get it.

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Solutions for telco carriers Choose the product that’s right for your organisation

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Automated testing

For proactive monitoring of audio quality and connectivity

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On-demand testing

For troubleshooting and provisioning of numbers

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CX testing

For tracking call and data flow to your agent

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KEY BENEFITS

Solutions tuned to your needs

Spearline operates physical servers from within over 60 countries globally.  These servers are connected to standard telephone lines which allow us to dial your local contact numbers in-country, replicating your customers' experience from wherever they are in the world.

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Automated testingAutomated in-country testing of high volumes of global contact numbers

Set your own testing cycles, completely customised to your business needs.

 

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First to knowReal-time alerts on customer impacting issues

Our proactive alerts mean that you are the first to know about customer-impacting issues - so you can get to work on fixing issues quickly with the data you need for troubleshooting

 

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Global Presence Perform in-country testing in over 60 countries

With a physical presence in 64 countries - the only solution replicating your customer’s experience with such large coverage

 

proactive testing and monitoringMeasure what matters

Connection

Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer

Audio Quality

Replicate your customers’ experience and measure audio quality with objective, industry standards

Post Dial Delay

Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues

Touch Tone

Check if DTMF (touch tones) are failing for your customers

Latency

Replicate the customer call flow and quantify the amount of latency your customers experience

Performance Benchmarking

Replicate the customer call flow and quantify the amount of latency your customers experience

Read more about our test types here

Arnie Chencinski

"Spearline gives us a very flexible dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run."

Arnie Chencinski, Senior Voice Network Engineer Zoom Video Communications

Rosie Scott

"Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions."

Rosie Scott, PGI Director of Vendor Management - EMEA PGI

Talat Yalcinsoy

"We can honestly say our customers are experiencing a better audio quality due to constant monitoring and line improvements."

Talat Yalcinsoy, Contact Centre Manager  MTI Global

Gregor Rennie

"The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues."

Gregor Rennie , EMEA Carrier Account Manager, West Unified Communications

Pierre-Baptiste Béchu

"Spearline gave us better visibility on the quality of our service, and allowed us to detect and solve issues much faster. It contributed to improving call quality and customer satisfaction."

Pierre-Baptiste Béchu, Tech Co-Founder Aircall

Telco Learn more

Support the management of complex networks with Spearline tools to focus on customer experience.

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Will cognitive networks enable better conversations in the future?

Jul 16, 2019

Can networks self-regulate to ensure quality of experience for voice channels?

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Proactively generate more revenue by answering your customer's needs

Proactively generate more revenue by answering your customer's needs

Jul 11, 2019

Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers.

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How contact centers can improve their customer experience (CX), brand, and bottom line

How contact centers can improve their customer experience (CX), brand, and bottom line

Jul 09, 2019

The real cost of poor quality calls to a business’ bottom line

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Whitepaper:  Is voice latency impacting your business growth?

Whitepaper: Is voice latency impacting your business growth?

Jul 03, 2019

When a customer call suffers a poor connection it is a barrier to good conversation.

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Whitepaper
Is voice latency impacting your business growth?

Is voice latency impacting your business growth?

Jul 03, 2019

An objective look at the impact of network latency on voice communications.

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Ready to get started?

In-country testing for landlines and mobile with no installation.

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