Telco carriers Measuring performance of your downstream carriers

It's not enough now to compete on price.  Customers are increasingly focused on quality and they won't think twice about switching carriers to get it.

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Solutions for telco carriers Choose the product that’s right for your organisation

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Automated testing

For proactive monitoring of audio quality and connectivity

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Manual testing

For troubleshooting and provisioning of numbers

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CX testing

For tracking call and data flow to your agent

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KEY BENEFITS

Solutions tuned to your needs

Spearline operates physical servers from within over 60 countries globally.  These servers are connected to standard telephone lines which allow us to dial your local contact numbers in-country, replicating your customers' experience from wherever they are in the world.

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Automated testingAutomated in-country testing of high volumes of global contact numbers

Set your own testing cycles, completely customised to your business needs.

 

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First to knowReal-time alerts on customer impacting issues

Our proactive alerts mean that you are the first to know about customer-impacting issues - so you can get to work on fixing issues quickly with the data you need for troubleshooting

 

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Global Presence Perform in-country testing in over 60 countries

With a physical presence in 64 countries - the only solution replicating your customer’s experience with such large coverage

 

proactive testing and monitoringMeasure what matters

Connection

Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer

Audio Quality

Replicate your customers’ experience and measure audio quality with objective, industry standards

Post Dial Delay

Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues

Touch Tone

Check if DTMF (touch tones) are failing for your customers

Latency

Replicate the customer call flow and quantify the amount of latency your customers experience

Performance Benchmarking

Set and achieve quality goals based on historical performance and on benchmarked indicators

Read more about our test types here

Arnie Chencinski

"Spearline gives us a very flexible dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run."

Arnie Chencinski, Senior Voice Network Engineer Zoom Video Communications

Rosie Scott

"Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions."

Rosie Scott, PGI Director of Vendor Management - EMEA PGI

Gregor Rennie

"The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues."

Gregor Rennie , EMEA Carrier Account Manager, West Unified Communications

Pierre-Baptiste Béchu

"Spearline gave us better visibility on the quality of our service, and allowed us to detect and solve issues much faster. It contributed to improving call quality and customer satisfaction."

Pierre-Baptiste Béchu, Tech Co-Founder Aircall

Stamatios Papadatos

"Spearline has been a tremendous partner, enabling us to provide more proactive early detection services, associated with international line incidents that enable a more proactive approach to resolving customer line quality issues in various countries throughout the world. "

Stamatios Papadatos, CCS NAO IT Telecom Lead Architect Atos

Telco Learn more

Support the management of complex networks with Spearline tools to focus on customer experience.

Article
Remotely supporting as a System Administrator

Remotely supporting as a System Administrator

Jul 09, 2020

An interview with Daniel Popielnicki, Spearline System Admin, and how he has supported the team during the recent crisis

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Article
Spearline enhances Switzerland cover, adding mobile alongside its fixed-line support.

Spearline enhances Switzerland cover, adding mobile alongside its fixed-line support.

Jul 06, 2020

Switzerland is the latest country to join Spearline mobile and is available for immediate testing.

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Article
How To Improve Your Contact Centre QA

How To Improve Your Contact Centre QA

Jun 26, 2020

Quality Assurance (QA) is a vital part of any call center as it allows a business to identify and solve potential issues

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Article
CEO update: COVID-19's impact on telecommunications globally

CEO update: COVID-19's impact on telecommunications globally

Jun 26, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Article
Spearline enhances Poland cover, adding mobile alongside its fixed-line support.

Spearline enhances Poland cover, adding mobile alongside its fixed-line support.

Jun 22, 2020

Poland is the latest country to join Spearline mobile and is available for immediate testing

more

Ready to get started?

In-country testing for landlines and mobile with no installation.

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