Solutions tuned to your needs
The Spearline network has physical telephony servers in the markets you need, connected to the carrier networks your customers use. Servers are connected to fixed-line ISDN/SIP as well as GSM networks which allow us to dial your local contact numbers in-country, replicating your customers' experience from wherever they are in the world.
Automated testingAutomated in-country testing of high volumes of global contact numbers
Set your own testing cycles, completely customised to your business needs.
First to knowReal-time alerts on customer impacting issues
Our proactive alerts mean that you are the first to know about customer-impacting issues - so you can get to work on fixing issues quickly with the data you need for troubleshooting
Global Presence Perform in-country testing in over 70 countries
With a physical presence in over 70 countries - the only solution replicating your customer’s experience with such large coverage
Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer
Replicate your customers’ experience and measure audio quality with objective, industry standards
Post Dial Delay
Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues
Check if DTMF (touch tones) are failing for your customers
Replicate the customer call flow and quantify the amount of latency your customers experience
Set and achieve quality goals based on historical performance and on benchmarked indicators
"Spearline gives us a very flexible dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run."
Arnie Chencinski, Senior Voice Network Engineer Zoom Video Communications
"Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions."
Rosie Scott, PGI Director of Vendor Management - EMEA PGI
"The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues."
Gregor Rennie , EMEA Carrier Account Manager, Intrado
"Spearline has been a tremendous partner, enabling us to provide more proactive early detection services, associated with international line incidents that enable a more proactive approach to resolving customer line quality issues in various countries throughout the world. "
Stamatios Papadatos, CCS NAO IT Telecom Lead Architect Atos
"Spearline monitoring enables us to proactively manage the service availability of our globally dispersed customer contact numbers. In the event of a service interruption, Spearline's alerts notify our regional NOC teams in real time, with call detail records included to expedite the mean time to restore service. "
Helen Scahill, Intel Service Delivery Manager Intel
"Since we started working with Spearline we have found them to be a tremendous partner. Undergoing several large migration and restructuring projects for our communication systems, we utilized Spearline’s automated monitoring features to transform from a mostly reactive approach to a proactive one."
Maximilian May, Technical Lead, Telephony TeamViewer
Support the management of complex networks with Spearline tools to focus on customer experience. Nov 26, 2020 The migration from on-premises infrastructure to cloud solutions is well underway. Nov 24, 2020 Vendor management is a crucial aspect of maintaining successful operations in the telecoms industry. Nov 19, 2020 If you manage a contact center, follow these steps to ensure your agents are proactively prepared for your customers. Nov 05, 2020 An interview with Spearline's Chief Customer Officer, Dan Hayes. Nov 04, 2020 Discover how a pandemic impacts global telecoms infrastructure in our latest whitepaper.
Telco Learn more
Journey to the cloud - contact center communications
Vendor management for telecoms networks
Is your contact center prepared for Black Friday?
Understanding The Challenges Telco's Have Faced During COVID-19
WHITEPAPER: How a pandemic impacts global telecoms infrastructure
Support the management of complex networks with Spearline tools to focus on customer experience.
Nov 26, 2020
The migration from on-premises infrastructure to cloud solutions is well underway.
Nov 24, 2020
Vendor management is a crucial aspect of maintaining successful operations in the telecoms industry.
Nov 19, 2020
If you manage a contact center, follow these steps to ensure your agents are proactively prepared for your customers.
Nov 05, 2020
An interview with Spearline's Chief Customer Officer, Dan Hayes.
Nov 04, 2020
Discover how a pandemic impacts global telecoms infrastructure in our latest whitepaper.