Fax assure Manage and control your fax-based business processes

Fax remains an essential means of communication in certain sectors, particularly for those organizations that are operating in a highly regulated environment, due to the security, reliability and convenience that are associated with faxing.

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Core BenefitsGenerate real test calls in-country, with no installation

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Real in-country fax traffic generated, with global coverage

With a physical presence in key markets globally, you can identify, replicate and troubleshoot service issues

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Verify inbound fax services are fully operational

Confirm connection, fax tone detection, and fax handshake as part of critical process control

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No installation

There’s no set-up or effort at your end, you literally ‘pick up the phone’ on the platform, select the country you want to dial from and call your number

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BenefitsPro-active global route testing for your fax-enabled business processes 

 

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PEACE OF MIND Assurance that your fax channels are fully operational and supporting your business processes.

Our fax tests can be performed through Spearline’s fixed-line routes located all around the world.

 

mitigate riskRectify any issues as soon as they arise, before they impact your customers. 

This is of particular importance for those organizations that are operating in a highly regulated environment, such as the healthcare sector. Our real-time alerts allow you to identify and rectify any issues as soon as they arise, before they become customer-impacting.

 

 

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Manage costs and reduce troubleshooting time Reduce the direct and indirect costs that are associated with fax service interruption.

Reduce mean time to resolution by providing indepth call detail records that you can take to your carriers for discussion.

 

IMPROVE OVERALL CX The fax test can be used to proactively alert you to any customer-impacting issues as soon as they arise.

Build operational resilience and improve customer satisfaction by assuring service uptime allowing you to move from being reactive to proactive when it comes to managing your CX.

 

 

 

ASSURANCE OF QUALITY OF SERVICEMeasure SLAs and hold your providers accountable using objective information. 

Exercise process control and address issues within your direct control while identifying ownership of others. Benchmark and manage the performance of carriers partners using our data from millions of tests conducted globally.

 

 

MANAGE YOUR NETWORK PARTNERS Perform end-to-end testing globally and identify any service level issues before they impact your customers.

Effect change with issues you can control and identify ownership of those you can't. Ensure solid performance of your upstream and last-mile providers with a focus on quality of call delivery.

 

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manage change with confidenceBring on new services and deploy new technologies to support growth.

Verify your services before and after change activity to ensure your services can meet the demands of your growing business.

 

FAX AssureMeasure what matters

Connection

The test verifies that your fax numbers are operational, and confirms that the devices are connected and receiving faxes as they should be.

Any fax tones detected

If the call connects and a fax tone (frequency) is detected, standard signaling will be used to send a fax from the Spearline server to yours. The content of the fax can be tailored to suit your needs.

Post dial delay (PDD)

When a test is successful, PDD is measured to check if there is an issue. PDD is calculated by the delay between the start of the call and when it’s answered.

Confirmation if a fax can be received

A Tiff file will be sent by Spearline to confirm if a fax can be received. The content of the fax can be tailored to suit the recipient if required.

Connection failure

If a connection failure is identified, an alert is sent with the necessary information needed to resolve the issue with your carrier.

 

 

Read more about our test types here

Fax Assure Learn more

Fax Assure verifies that your fax numbers are operational, and confirms that the devices are connected and receiving faxes as they should be.

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Find out how Fax Assure can verify that your inbound fax services are fully operational.

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