Fax assure Manage and control your fax-based business processes
Fax remains an essential means of communication in certain sectors, particularly for those organizations that are operating in a highly regulated environment, due to the security, reliability and convenience that are associated with faxing.
Core BenefitsGenerate real test calls in-country, with no installation
BenefitsPro-active global route testing for your fax-enabled business processes
PEACE OF MIND Assurance that your fax channels are fully operational and supporting your business processes.
Our fax tests can be performed through Spearline’s fixed-line routes located all around the world.
.png)
mitigate riskRectify any issues as soon as they arise, before they impact your customers.
This is of particular importance for those organizations that are operating in a highly regulated environment, such as the healthcare sector. Our real-time alerts allow you to identify and rectify any issues as soon as they arise, before they become customer-impacting.
.png)
Manage costs and reduce troubleshooting time Reduce the direct and indirect costs that are associated with fax service interruption.
Reduce mean time to resolution by providing indepth call detail records that you can take to your carriers for discussion.
.png)
IMPROVE OVERALL CX The fax test can be used to proactively alert you to any customer-impacting issues as soon as they arise.
Build operational resilience and improve customer satisfaction by assuring service uptime allowing you to move from being reactive to proactive when it comes to managing your CX.
.png)
ASSURANCE OF QUALITY OF SERVICEMeasure SLAs and hold your providers accountable using objective information.
Exercise process control and address issues within your direct control while identifying ownership of others. Benchmark and manage the performance of carriers partners using our data from millions of tests conducted globally.
.png)
MANAGE YOUR NETWORK PARTNERS Perform end-to-end testing globally and identify any service level issues before they impact your customers.
Effect change with issues you can control and identify ownership of those you can't. Ensure solid performance of your upstream and last-mile providers with a focus on quality of call delivery.
.png)
manage change with confidenceBring on new services and deploy new technologies to support growth.
Verify your services before and after change activity to ensure your services can meet the demands of your growing business.
FAX AssureMeasure what matters
Connection
The test verifies that your fax numbers are operational, and confirms that the devices are connected and receiving faxes as they should be.
Any fax tones detected
If the call connects and a fax tone (frequency) is detected, standard signaling will be used to send a fax from the Spearline server to yours. The content of the fax can be tailored to suit your needs.
Post dial delay (PDD)
When a test is successful, PDD is measured to check if there is an issue. PDD is calculated by the delay between the start of the call and when it’s answered.
Confirmation if a fax can be received
A Tiff file will be sent by Spearline to confirm if a fax can be received. The content of the fax can be tailored to suit the recipient if required.
Connection failure
If a connection failure is identified, an alert is sent with the necessary information needed to resolve the issue with your carrier.
Fax Assure verifies that your fax numbers are operational, and confirms that the devices are connected and receiving faxes as they should be. Dec 10, 2020 Screenzest Owner & Founder Michel Colaci shares his insights into the benefits of Fax communications for businesses. Oct 14, 2020 In this episode of the Spearline Podcast, Kees and Josh are joined by the owner and founder of Screenzest Michel Colaci Sep 24, 2020 Faxing is one of the most secure communication methods and as such has remained popular in the medical sector. Sep 15, 2020 Spearline’s Voice Assure - RealTime is a favorite tool for resolver teams. Aug 28, 2020 Watch a short video and learn about Spearline Fax Assure can help manage and control your fax-based business processes. Aug 25, 2020 At Spearline we try to be proactive rather than reactive and that's what we're helping our customers to do as well. Jul 30, 2020 Ensuring your customers have an excellent call experience. Jul 28, 2020 To many of us, the fax machine might be viewed as an obsolete piece of machinery with no role in the modern workplace. May 28, 2020 The key benefits of testing Toll and Toll-Free numbers with Spearline software. May 07, 2020 An interview with Spearline CEO and Co-Founder Kevin Buckley.Fax Assure Learn more
Talking Fax with Michel Colaci
Spearline Podcast | Season 2 Episode 5: The impact of Fax and SMS on businesses with Michel Colaci
Secure communications for the medical sector
Reduce your problem management costs with Spearline's Voice Assure RealTime.
Fax Assure - Do you know if your fax numbers are operational?
Proactively supporting our customers during unprecedented times.
Stay Proactive With Spearline.
Why Fax Numbers still matter
5 key benefits when testing your numbers with Spearline
How Spearline provides support to the remote working environment
Ready to get started?
Find out how Fax Assure can verify that your inbound fax services are fully operational.
or get in touch
