customer experience testingEnsure an outstanding end-to-end customer experience through test and verification

How easily consumers interact wth your website and with your contact center are critical to how your global customers perceive your brand. 

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ivr verification Ensure your IVR is configured to deliver your customer experience goals

Use Spearline capabilities to confirm your IVR is configured effectively to verify the correct path to agent

 

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correct whisper Ensure your agent is being presented the right information

Verify that agents are presented with correct on-screen data and audio prompts, so that calls are processed correctly

 

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Tracking in CRM Ensure process consistency in your contact center environment

Verify that calls are being correctly logged in your CRM system to verify accuracy of information with your BPM partners

 

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Demonstrate agent efficiency Perform in-country testing in over 60 countries

Independently measure and verify the length of time a call is waiting to be answered by an agent.  Monitor and measure SLA's with outsource providers, specific products or campaigns, and much more

 

Customer-experience testing Learn more

Ensure a best-in-class customer experience with Spearline as your partner.

Article
How contact centers can improve their customer experience (CX), brand, and bottom line

How contact centers can improve their customer experience (CX), brand, and bottom line

Jul 09, 2019

The real cost of poor quality calls to a business’ bottom line

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Article
The Power of Voice Analytics

The Power of Voice Analytics

Jun 13, 2019

Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered.

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Article
Are you measuring the performance of your outsourced call center agents?

Are you measuring the performance of your outsourced call center agents?

Jun 04, 2019

Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth.

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Article
Teleworking is happening and it’s changing the employment landscape

Teleworking is happening and it’s changing the employment landscape

May 30, 2019

Remote Agent - Teleworking and Quality of Experience

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Article
7 ways to improve your customers’ experience on your voice channel

7 ways to improve your customers’ experience on your voice channel

May 08, 2019

While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands

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In-country testing for landlines and mobile with no installation.

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