customer experience testingEnsure an outstanding end-to-end customer experience through test and verification

How easily consumers interact wth your website and with your contact center are critical to how your global customers perceive your brand. 

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ivr verification Ensure your IVR is configured to deliver your customer experience goals

Use Spearline capabilities to confirm your IVR is configured effectively to verify the correct path to agent

 

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correct whisper Ensure your agent is being presented the right information

Verify that agents are presented with correct on-screen data and audio prompts, so that calls are processed correctly

 

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Tracking in CRM Ensure process consistency in your contact center environment

Verify that calls are being correctly logged in your CRM system to verify accuracy of information with your BPM partners

 

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Demonstrate agent efficiency Perform in-country testing in over 60 countries

Independently measure and verify the length of time a call is waiting to be answered by an agent.  Monitor and measure SLA's with outsource providers, specific products or campaigns, and much more

 

Customer-experience testing Learn more

Ensure a best-in-class customer experience with Spearline as your partner.

Article
Modernizing your Contact Center for the Future

Modernizing your Contact Center for the Future

Jan 21, 2020

A modern contact center improves the customer experience delivered by your business.

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Article
Case Study: Can Your Customers Always Connect With You?

Case Study: Can Your Customers Always Connect With You?

Jan 16, 2020

That one call could be the make or break moment for them, and you don’t want to let your customers down.

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Article
How to Deal With Difficult Customers Correctly in Contact Centers

How to Deal With Difficult Customers Correctly in Contact Centers

Jan 07, 2020

For call center agents, they can be facing sometimes over 100 frustrated callers a day and that can be extremely testing

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Article
Spearline Podcast | Episode 6: #HereToStay

Spearline Podcast | Episode 6: #HereToStay

Dec 18, 2019

This week Josh talks to Lorraine McCarthy about her role as the Chief People and Culture Officer and #HereToStay

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Article
Generation 5: Going Mobile

Generation 5: Going Mobile

Dec 12, 2019

Out with the old home broadband and in with the new mobile connectivity.

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In-country testing for landlines and mobile with no installation.

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