customer experience testingEnsure an outstanding end-to-end customer experience through test and verification

How easily consumers interact wth your website and with your contact center are critical to how your global customers perceive your brand. 

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ivr verification Ensure your IVR is configured to deliver your customer experience goals

Use Spearline capabilities to confirm your IVR is configured effectively to verify the correct path to agent

 

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correct whisper Ensure your agent is being presented the right information

Verify that agents are presented with correct on-screen data and audio prompts, so that calls are processed correctly

 

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Tracking in CRM Ensure process consistency in your contact center environment

Verify that calls are being correctly logged in your CRM system to verify accuracy of information with your BPM partners

 

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Demonstrate agent efficiency Perform in-country testing in over 60 countries

Independently measure and verify the length of time a call is waiting to be answered by an agent.  Monitor and measure SLA's with outsource providers, specific products or campaigns, and much more

 

Customer-experience testing Learn more

Ensure a best-in-class customer experience with Spearline as your partner.

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Proactive monitoring is vital for a business. Don't turn your greatest asset, your customers, into crash-test dummies!

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In-country testing for landlines and mobile with no installation.

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