customer experience testingEnsure an outstanding end-to-end customer experience through test and verification

How easily consumers interact wth your website and with your contact center are critical to how your global customers perceive your brand. 

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See how CX testing can benefit your business ...

 

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ivr verification Ensure your IVR is configured to deliver your customer experience goals

Use Spearline capabilities to confirm your IVR is configured effectively to verify the correct path to agent

 

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correct whisper Ensure your agent is being presented the right information

Verify that agents are presented with correct on-screen data and audio prompts, so that calls are processed correctly

 

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Tracking in CRM Ensure process consistency in your contact center environment

Verify that calls are being correctly logged in your CRM system to verify accuracy of information with your BPM partners

 

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Demonstrate agent efficiency Perform in-country testing in over 60 countries

Independently measure and verify the length of time a call is waiting to be answered by an agent.  Monitor and measure SLA's with outsource providers, specific products or campaigns, and much more

 

Customer-experience testing Learn more

Ensure a best-in-class customer experience with Spearline as your partner.

Article
CEO update: COVID-19's continued impact on global telecommunications

CEO update: COVID-19's continued impact on global telecommunications

Apr 03, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Article
Return on investment for enterprise

Return on investment for enterprise

Mar 24, 2020

Discover how your enterprise could achieve a greater return on investment by utilizing Spearline testing

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Video
Do you know the quality on your phone lines?  Spearline Audio Quality Test Explained

Do you know the quality on your phone lines? Spearline Audio Quality Test Explained

Feb 19, 2020

Our whiteboard video explains how the audio quality test can help you identify issues before your customer do.

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Article
Top Three Tried and Tested Ways to Improve the Customer Experience

Top Three Tried and Tested Ways to Improve the Customer Experience

Jan 30, 2020

Ensure your customers have the best experience by following these 3 easy steps.

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Article
Modernizing your Contact Center for the Future

Modernizing your Contact Center for the Future

Jan 21, 2020

A modern contact center improves the customer experience delivered by your business.

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In-country testing for landlines and mobile with no installation.

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