customer experience testingEnsure an outstanding end-to-end customer experience through test and verification

How easily consumers interact wth your website and with your contact center are critical to how your global customers perceive your brand. 

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ivr verification Ensure your IVR is configured to deliver your customer experience goals

Use Spearline capabilities to confirm your IVR is configured effectively to verify the correct path to agent

 

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correct whisper Ensure your agent is being presented the right information

Verify that agents are presented with correct on-screen data and audio prompts, so that calls are processed correctly

 

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Tracking in CRM Ensure process consistency in your contact center environment

Verify that calls are being correctly logged in your CRM system to verify accuracy of information with your BPM partners

 

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Demonstrate agent efficiency Perform in-country testing in over 60 countries

Independently measure and verify the length of time a call is waiting to be answered by an agent.  Monitor and measure SLA's with outsource providers, specific products or campaigns, and much more

 

Customer-experience testing Learn more

Ensure a best-in-class customer experience with Spearline as your partner.

Article
Generation 5: Going Mobile

Generation 5: Going Mobile

Dec 12, 2019

Out with the old home broadband and in with the new mobile connectivity.

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Proactively prepare your contact center for Black Friday.

Proactively prepare your contact center for Black Friday.

Nov 26, 2019

Black Friday is right around the corner. Ensure your contact center is prepared for one of the busiest days of the year.

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How contact centres monitor their telecoms networks to reduce customer churn

How contact centres monitor their telecoms networks to reduce customer churn

Oct 31, 2019

Contact centres face issues like latency and jitter every day without even knowing it’s happening.

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A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally

A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally

Oct 29, 2019

An interview with Patrick Lynch, Service Reliability Engineer at Spearline

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Managing CX - Hidden downtime and blind spots

Managing CX - Hidden downtime and blind spots

Oct 22, 2019

Surprises can be fantastic and energizing, but for IT professionals not so.

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In-country testing for landlines and mobile with no installation.

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