Solve problems faster...

Modern telecommunications takes place over increasingly complex networks and combinations of delivery systems. One of the key deliverables for any conference company is the quality of the audio being provided to customers. Poor user experiences forces participants to end conferences early without completing the objective of the meeting. The Spearline platform allows customers to proactively test and troubleshoot these issues before they become a problem for customers.

 

  • Audio Quality

     

  • PDD

     

  • Long Call Test

     

  • DTMF

     

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Conference Testing

At your fingertips knowledge of what is happening in your communications network globally
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Features

 

Good audio quality is fundamental to the business of a conference company. Poor user experiences force participants to end conferences early without completing the objective of the meeting. The Spearline platform allows clients to proactively test and troubleshoot these issues before they become a problem for customers.

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  • Easy to use testing platform with no hardware installation required
  • Scheduled tests and reports with automated failure alerts
  • Analyses and compares CDRs
  • Automated test cycles

Key Benefits

Measure what matters
  • BUILD

     

  • IMPROVE

     

  • IDENTIFY

     

  • INCREASE

     

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Customer Use Case

Audio Quality Improvement

Arkadin has conference call numbers in 31 countries worldwide tested daily, using Spearline’s automated in-country toll and toll-free PSTN conference testing. In total, we tested for audio quality 23,652 times! Arkadin’s dedicated team is alerted immediately, to any failure or low audio quality below a 3.30 PESQ score. We saw an 85% decrease in testing failures within the first two month’s of testing. There was an overall audio quality improvement of 5.7% increase over the first 6 months of testing!

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with one of our expert Voice Solutions Specialists

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