Solve problems faster...
Long Call Test
Good audio quality is fundamental to the business of a conference company. Poor user experiences force participants to end conferences early without completing the objective of the meeting. The Spearline platform allows clients to proactively test and troubleshoot these issues before they become a problem for customers.
- Easy to use testing platform with no hardware installation required
- Scheduled tests and reports with automated failure alerts
- Analyses and compares CDRs
- Automated test cycles
Customer Use Case
Arkadin has conference call numbers in 31 countries worldwide tested daily, using Spearline’s automated in-country toll and toll-free PSTN conference testing. In total, we tested for audio quality 23,652 times! Arkadin’s dedicated team is alerted immediately, to any failure or low audio quality below a 3.30 PESQ score. We saw an 85% decrease in testing failures within the first two month’s of testing. There was an overall audio quality improvement of 5.7% increase over the first 6 months of testing!