Resources
Insights, ideas, & inspiration on customer experience.
eBook: Contact Center Cloud Migration for Dummies
Analyst Report: Forrester Total Economic Impact™ of Cyara In-Depth Study
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In this webinar, Norm Kayserman, Cyara Product Evangelist, answers questions on what last mile monitoring can do for you, remote work challenges in contact centers, and how to understand key quality metrics like jitter, packet loss, and roundtrip timing.
Learn how Cyara's commissioned Total Economic Impact study and custom-built calculators help you calculate the ROI of transforming your CX.
Join us for an enlightening session as we demystify the confluence of generative and conversational AI. Whether you're at the helm of a business, a tech aficionado, or simply curious about the future of dialogues, this webinar promises to offer a glimpse into a world where conversations are not just responded to but created.
Migrating your contact center operations to the cloud is complicated. Hear from other organizations who've made this transformative transition. Join April Del Angel-Potter, Operations Technology Support Manager for Pitney Bowes and Clara Eckel, Product Marketing Manager at Cyara for a discussion on the planning, execution and management phases of Pitney Bowes's migration to CCaaS status. Hear insights, advice, and a first-hand account of CCaaS migration, and best practices to help with your own journey to the cloud.
Sit in on a conversation with George Seddon, Vitality’s Group Contact Routing Manager. As the expert in charge of his organization’s contact center platform, George leads the cloud migration project and shares insights on Vitality’s approach to migration planning. Hear advice for leading cloud migrations, including best practices key to collaborating, aligning efforts, meeting timelines, and leveraging solutions and services to maximize efficiency.
Eric von Paternos, Cyara’s Global Head of Amazon Partnership & Channel and Clarence Choi, AWS Partner Solution Architect-Amazon Connect team up to bring the latest innovations and best practices in migrating your contact center to the cloud.
Presented by Cyara and moderated by Bradley Metrock (CEO, Project Voice; General Partner, Project Voice Capital Partners). This webinar explores large language model-based artificial intelligence (LLM-based AI), such as OpenAI's ChatGPT and the ethical implications of conversational AI and chatbots. Featuring Christoph Börner (Senior Director, Digital) for Cyara.
Join Conversational AI expert in the field Christoph Börner and subject matter expert and enthusiast Kelly Zunker from Cyara in this brief webinar on LLMs in regards to what they are, how they can, should and will be used, challenges we’re facing in using them responsibly, and where the industry is headed.
Watch Christoph Börner, Director of Digital at Cyara, in this Botrepreneurs Live Interview as he discusses the importance of automated testing in Conversational AI projects.
Sebastian Mancel, Director of Product Management at NICE CXone, and Tsahi Levent-Levi, Senior Director of Product at Cyara, will discuss how NICE works closely with Cyara to improve agent productivity and customer experience by closing the loop and enabling low cost, high quality communication. They will also demonstrate how continuous voice call quality monitoring accelerates operational excellence for your organization, especially in today’s era of remote and offshore agents. Sign up now for this live webinar!
Watch this on-demand webinar with Salesforce and gain invaluable real-world insights into the benefits of phone number testing. Co-hosted by David Conway, Lead Systems Engineer at Salesforce and Ola Budak, Spearline Product Manager at Cyara, this 45-minute session takes you through Salesforce's phone number testing experience.
Industry experts with Cyara & Genesys discuss how two companies come together to meet the new standard of exceptionalism in today's AI landscape and allow for unique opportunities to enhance the quality of service for both CX employees and customers in the government sector. Hosted by Carahsoft for government sector contact center leaders.