Resources
Insights, ideas, & inspiration on customer experience.
eBook: Contact Center Cloud Migration for Dummies
Analyst Report: Forrester Total Economic Impact™ of Cyara In-Depth Study
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In this webinar, Norm Kayserman, Cyara Product Evangelist, answers questions on what last mile monitoring can do for you, remote work challenges in contact centers, and how to understand key quality metrics like jitter, packet loss, and roundtrip timing.
Learn how Cyara's commissioned Total Economic Impact study and custom-built calculators help you calculate the ROI of transforming your CX.
Migrating your contact center operations to the cloud is complicated. Hear from other organizations who've made this transformative transition. Join April Del Angel-Potter, Operations Technology Support Manager for Pitney Bowes and Clara Eckel, Product Marketing Manager at Cyara for a discussion on the planning, execution and management phases of Pitney Bowes's migration to CCaaS status. Hear insights, advice, and a first-hand account of CCaaS migration, and best practices to help with your own journey to the cloud.
Sit in on a conversation with George Seddon, Vitality’s Group Contact Routing Manager. As the expert in charge of his organization’s contact center platform, George leads the cloud migration project and shares insights on Vitality’s approach to migration planning. Hear advice for leading cloud migrations, including best practices key to collaborating, aligning efforts, meeting timelines, and leveraging solutions and services to maximize efficiency.
Eric von Paternos, Cyara’s Global Head of Amazon Partnership & Channel and Clarence Choi, AWS Partner Solution Architect-Amazon Connect team up to bring the latest innovations and best practices in migrating your contact center to the cloud.
Presented by Cyara and moderated by Bradley Metrock (CEO, Project Voice; General Partner, Project Voice Capital Partners). This webinar explores large language model-based artificial intelligence (LLM-based AI), such as OpenAI's ChatGPT and the ethical implications of conversational AI and chatbots. Featuring Christoph Börner (Senior Director, Digital) for Cyara.
Learn how CentraCX Tribal Analytics blends human and artificial intelligence to put customer opinion at the center of business decision making.
Watch the interview with Adam El Zanaty from MCCA Islamic Finance to learn how Cyara's CentraCX Voice of the Customer helped the organization elevate customer satisfaction, enable product improvement, and lift employee engagement.
Learn how Alex Hnarakis, Head of Premium Support and Service Optimisation at MYOB leveraged CentraCX's customer feedback insights to gain greater visibility into customer experiences and improve outcomes.
Learn about Cyara Botium, an integrated platform to comprehensively test and monitor your voicebots and Conversational AI.
Industry experts with Cyara & Genesys discuss how two companies come together to meet the new standard of exceptionalism in today's AI landscape and allow for unique opportunities to enhance the quality of service for both CX employees and customers in the government sector. Hosted by Carahsoft for government sector contact center leaders.
One of the hottest topics in the industry is moving contact centers to the cloud and partners are in the throes of helping their customers transition. Watch Cyara’s Product Evangelist and Cloud Expert, Andriy Zakharchenko and Senior Director of Digital and Chatbot Expert, Christoph Börner in this 30 minute webinar. Become armed with the key benefits tipping the scales when deciding to embrace a CCaaS platform and leveraging the ability of conversational AI to power self-service solutions. Organizations that employ conversational AI see a 3.5-fold increase in customer satisfaction rates.