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How to reduce latency and improve VoIP calls
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How to reduce latency and improve VoIP calls.

Could latency be costing your business losses in revenue? Read our latest blog post to find out more.

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Cloud-pbx implementations have challenges
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Cloud-PBX challenges – How can providers stand out in a competitive market?

What can cloud PBX providers do to help make adoption easy and worry-free?

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Latency negatively impacts call quality
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How Latency is affecting your customers

Latency negatively impacts call quality. Spearline provides help in identifying and resolving latency issues and more.

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Detect blind spots in telecoms networks
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Is your call center equipped for Black Friday?

If you manage a contact center, follow these three steps to ensure your agents are proactively prepared for your customers.

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Cognitive networks may offer improved telephone call quality and customer experience
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Will cognitive networks support better call quality in the future?

Can cognitive networks self-regulate to ensure excellent voice quality and a positive customer experience?

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Contact centers use CLI and caller ID for advanced call handling

Consistent and accurate presentation of CLI is something every contact center needs, but may not be getting.

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audio quality in the contact center
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The importance of audio quality for contact centers

How could poor audio quality be affecting your how your customers experience your contact centre?

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The benefits of cloud-PBX

Cloud-PBX technologies are offering business flexibility and scalability at attractive costs.

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What is DTMF?

DTMF, or touch-tone, is a key mechanism for self-help and call routing.

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Networks can be messy
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No-Fault Found. The headache of faults where no root-cause can be found.

Problem solving is a critical capability in network teams, but it does not always end in finding root cause.

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Why customers still prefer to call your contact centre

In a recent survey and report, the CallMiner Index, one of the key observations is about consumers’ channel preferences.

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AI adoption in contact centers – virtual agents

The virtual agent is here with voice-bots and AI changing customer interaction

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The Promise of UIFN

The Universal Freephone / UIFN concept, while intriguing, does not seem to deliver on promise.

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The benefits of conference testing

Making sure that web meetings and teleconferencing services are supporting great conversations should be a priority.

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Conference Call Calamities

Teleconferencing remains ever popular in the post COVID workplace, but so do the issues surrounding it.

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Why empathetic Customer Service matters

Spearline investigates how contact centers can improve empathy in their customer service.

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Improving Your Contact Centre QA

Quality Assurance (QA) is an essential part of any call center as it allows a business to identify and resolve potential issues

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The Best Industry Ideas for Customer Service Over the Phone

Industry experts share some of their favorite pieces of advice for improving customer service over the phone.

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Spearline Spotlight: An interview with Mike Palmer

Spearline Chief Marketing Officer, Mike Palmer speaks with Elliot Mulley-Goodbarne from UCToday about the effects of poor audio quality and connectivity.

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The significance of phone calls for successful customer experience

Customer service has been a continually evolving area of business over the past number of decades.

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How can Jitter frustrate your customers?

These days, most telecommunications traffic is routed through a packet-switching network, and it is frequently routed over the public internet. For example, speech data is …

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