Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered.
Jitter can be a major problem for VoIP, Spearline helps provide the solution.
WebRTC testing and monitoring for the new generation of WebRTC based communications with testRTC, powered by Spearline
If you have a global customer support number and that number goes down, how do you know?
Surprises can be fantastic and energizing, but for IT professionals not so.
While reducing customer churn is not the sole responsibility of the contact center, there are some steps and techniques that can be applied to reduce the customer churn rate.
Improve your CES scores by helping your customers find exactly what they want
Managing a complex network of multiple vendors in different geographies can be a challenging task. Vendor management and quality control becomes an increasingly complicated task, where execs often feel they have multiple blindspots.
The clock is counting down on the use of legacy global telephony infrastructure and according to research.
A report by by Research and Markets has revealed that the global telecom cloud market size is expected to grow from USD 19.8 Billion in 2021 to USD 52.3 Billion by 2026.
The migration from on-premises infrastructure to cloud solutions is well underway.
Voice, data, video, and broadcasting companies are now offering customers more services than ever before…
Know how quickly your customers’ calls are answered and take action if they’re being kept waiting with the post dial delay test.
It’s never been more important to ensure your global customer numbers are working across mobile networks.
In the lead-up to Christmas, for family and friends abroad, there is one gift that is priceless – a conversation.
Proactive call monitoring is vital for a business. Don’t turn your greatest asset, your customers, into crash-test dummies!
The communications landscape is changing and technologies such as UC, UCaaS, CPaaS, and CCaaS, are changing how we collaborate.
While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands
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