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The Benefits of Diversity and Recruitment
Over the last number of years DEI has been the feature of many blogs, articles and white papers. But how does this actually impact how …
Testing times: testingRTC is the smart, synchronized, real-world scenario WebRTC testing solution for the times we live in.
If the recent seismic shift to WebRTC has taught us anything, it is this, WebRTC is tricky. Many view WebRTC as the new solution to …
The Beginner’s Guide to Voice Quality Testing
An introduction to Voice Quality Testing We’ve all experienced a phone call where the voice quality makes it almost impossible to hold a conversation. ‘Sorry, …
The bird’s eye: watchRTC makes monitoring, analyzing, and vizualizing your WebRTC data a breeze
At Spearline, we’re committed to transforming the future of WebRTC testing, monitoring, and analytics. Our suite of WebRTC testing, monitoring, and analytics solutions provide a …
Don’t make these common outbound dialing mistakes
There are a number of reasons outbound call campaigns are important to contact centers. Telemarketing/sales calls, customer service callbacks, marketing research or surveys are just …
Using the snooze alerts function on Voice Assure
Did you know you can now ‘snooze’ or stop alerts for your individual numbers? Learn about this feature here.
New from Spearline! IVR system testing
Customers don’t like waiting on hold, being directed to the wrong line or getting cut off. With IVR systems in place, it can be hard …
The importance of WebRTC monitoring for enterprises
Find out how to monitor and analyze WebRTC sessions in real-time for your WebRTC systems.
Contact Center Technology Trends 2022
So what are the contact center trends for 2022? We took a look at the latest research to pick out some of the key things to look out for.
The beginner’s guide to VoIP voice quality testing
A practical guide to VoIP voice quality testing for beginners. Discover the three main instigators that cause poor quality and how to test for them.
Benefits of phone number testing
Until 2009, contact centers had to rely on relatives abroad or holidaymakers to call their overseas numbers.
Contact centers can now test numbers in 76 countries
Until 2009, contact centers had to rely on relatives abroad or holidaymakers to call their overseas numbers.
Never assume your Global Contact Numbers are always working
Your phone lines are one of your most important assets. It’s time to be proactive.
Never miss an issue with Spearline alerts
Find out how Spearline’s real-time alerts allow you to identify any issues with your numbers before your customers are impacted.
Perceptual evaluation of speech quality – PESQ
Our global telecommunications industry grew with opinions at the heart of quality management.
Enhanced customer experience through detailed WebRTC insights
Despite having so many choices in customer engagement, customers still find it easier to talk…
What Is: Packet Loss
Spearline explains what packet loss is; the causes of packet of loss, and how you can recognize when packet loss occurs.
Top Three Tried and Tested Ways to Improve the Customer Experience
Ensure your customers have the best experience by following these 3 easy steps.
What Is: Jitter
What is Jitter? Spearline explains how your calls could be affected by this issue.
Rise of the Voice User Interface
How are the latest innovations in Voice Technologies impacting the Contact Center space?