STAY UP-TO-DATE

Blog

Benefits of Diversity

The Benefits of Diversity and Recruitment

Over the last number of years DEI has been the feature of many blogs, articles and white papers. But how does this actually impact how …

Read More
Blog

Testing times: testingRTC is the smart, synchronized, real-world scenario WebRTC testing solution for the times we live in.

If the recent seismic shift to WebRTC has taught us anything, it is this, WebRTC is tricky.  Many view WebRTC as the new solution to …

Read More
The Beginner’s Guide to Voice Quality Testing
Blog

The Beginner’s Guide to Voice Quality Testing

An introduction to Voice Quality Testing  We’ve all experienced a phone call where the voice quality makes it almost impossible to hold a conversation. ‘Sorry, …

Read More
Blog

The bird’s eye: watchRTC makes monitoring, analyzing, and vizualizing your WebRTC data a breeze

At Spearline, we’re committed to transforming the future of WebRTC testing, monitoring, and analytics. Our suite of WebRTC testing, monitoring, and analytics solutions provide a …

Read More
Don’t make these common outbound dialing mistakes
Blog

Don’t make these common outbound dialing mistakes

There are a number of reasons outbound call campaigns are important to contact centers. Telemarketing/sales calls, customer service callbacks, marketing research or surveys are just …

Read More
Alerts

Using the snooze alerts function on Voice Assure

Did you know you can now ‘snooze’ or stop alerts for your individual numbers? Learn about this feature here.

Read More
Blog

New from Spearline! IVR system testing

Customers don’t like waiting on hold, being directed to the wrong line or getting cut off. With IVR systems in place, it can be hard …

Read More
The importance of WebRTC monitoring for enterprises
Blog

The importance of WebRTC monitoring for enterprises

Find out how to monitor and analyze WebRTC sessions in real-time for your WebRTC systems.

Read More
Return on Investment for Enterprise
Blog

How to Scale your WebRTC Application with WebRTC Performance Testing

.

Read More
Contact Center Technology Trends 2022
Blog

Contact Center Technology Trends 2022

So what are the contact center trends for 2022? We took a look at the latest research to pick out some of the key things to look out for.

Read More
The beginner’s Guide to VoIP voice quality testing
Blog

The beginner’s guide to VoIP voice quality testing

A practical guide to VoIP voice quality testing for beginners. Discover the three main instigators that cause poor quality and how to test for them.

Read More
The benefits of phone number testing
Blog

Benefits of phone number testing

Until 2009, contact centers had to rely on relatives abroad or holidaymakers to call their overseas numbers.

Read More
Blog

Contact centers can now test numbers in 76 countries

Until 2009, contact centers had to rely on relatives abroad or holidaymakers to call their overseas numbers.

Read More
global contact numbers
Blog

Never assume your Global Contact Numbers are always working

Your phone lines are one of your most important assets. It’s time to be proactive.

Read More
Never miss an issue with Spearline alerts
Blog

Never miss an issue with Spearline alerts

Find out how Spearline’s real-time alerts allow you to identify any issues with your numbers before your customers are impacted.

Read More
perceptual evaluation of speech quality
Blog

Perceptual evaluation of speech quality – PESQ

Our global telecommunications industry grew with opinions at the heart of quality management.  

Read More
enhanced customer experience
Blog

Enhanced customer experience through detailed WebRTC insights

Despite having so many choices in customer engagement, customers still find it easier to talk…

Read More
What is packet loss
Blog

What Is: Packet Loss

Spearline explains what packet loss is; the causes of packet of loss, and how you can recognize when packet loss occurs.

Read More
Improve the customer experience
Blog

Top Three Tried and Tested Ways to Improve the Customer Experience

Ensure your customers have the best experience by following these 3 easy steps.

Read More
What is Jitter
Blog

What Is: Jitter

What is Jitter? Spearline explains how your calls could be affected by this issue.

Read More
Voice User Interface
Blog

Rise of the Voice User Interface

How are the latest innovations in Voice Technologies impacting the Contact Center space?

Read More