Blog

Exciting times ahead for Spearline as the 2019 Summit gets underway in Skibbereen.

Spearline looks once more at current trends in the contact center industry and where things may be headed in the future.

Businesses are embracing remote working but how can they be sure connections are trustworthy and stable?

We are delighted to announce that Netherlands mobile has been certified and is available to all our customers.

AR is coming, and it will be built on the telecoms foundation …

Protect yourself using Spearlines large scale outage alert

We are delighted to announce that The United Arab Emirates (UAE) and Bahrain have joined Spearline fixed line testing.

Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers.

The real cost of poor quality calls to a business’ bottom line

In-country number testing replicates your global customers’ experience of dialing your number.

Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth.

Remote Agent – Teleworking and Quality of Experience

With a background in technical support & operations, a switch to marketing has been an interesting career move for Mike!

Here at Spearline, we are always trying to replicate your customers’ call experience.

Recent research by Transparency Market Research has confirmed cloud telephony services are set to grow rapidly

We’re pleased to announce that from April 2019, we will be giving our customers access to new & enhanced reporting

Our 24/7 support team will personally verify any issues that may occur, so we remove false alerts before they reach you

We’re continuing to grow our coverage for in-country automated testing – “Yassas” Cyprus!

Contact centres face issues like latency and jitter every day without even knowing it’s happening.