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Proactively generate more revenue by answering your customer’s needs

Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers.

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How contact centers can improve their customer experience (CX), brand, and bottom line

The real cost of poor quality calls to a business’ bottom line

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Why the world’s leading brands are prioritizing in-country number testing?

In-country number testing replicates your global customers’ experience of dialing your number.

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Are you measuring the performance of your outsourced call center agents?

Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth.

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Teleworking is happening and it’s changing the employment landscape

Remote Agent – Teleworking and Quality of Experience

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An interview with Mike Palmer, Spearline’s Chief Marketing Officer

With a background in technical support & operations, a switch to marketing has been an interesting career move for Mike!

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New country added to mobile testing, “Dobryj den” Ukraine!

Here at Spearline, we are always trying to replicate your customers’ call experience.

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Cloud telephony is set to reach a value of US 42 Billion by 2026

Recent research by Transparency Market Research has confirmed cloud telephony services are set to grow rapidly

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New! Introducing our enhanced reporting engine…equipping you with even more intelligence

We’re pleased to announce that from April 2019, we will be giving our customers access to new & enhanced reporting

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Never receive a false notification with Spearline alerts

Our 24/7 support team will personally verify any issues that may occur, so we remove false alerts before they reach you

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We’ve got you covered for in-country number dialling: 65 countries and counting!

We’re continuing to grow our coverage for in-country automated testing – “Yassas” Cyprus!

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How contact centres monitor their telecoms networks to reduce customer churn

Contact centres face issues like latency and jitter every day without even knowing it’s happening.

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