Teleconferencing remains ever popular in the post COVID workplace, but so do the issues surrounding it.
Spearline investigates how contact centers can improve empathy in their customer service.
Quality Assurance (QA) is an essential part of any call center as it allows a business to identify and resolve potential issues
Industry experts share some of their favorite pieces of advice for improving customer service over the phone.
Spearline Chief Marketing Officer, Mike Palmer speaks with Elliot Mulley-Goodbarne from UCToday about the effects of poor audio quality and connectivity.
Customer service has been a continually evolving area of business over the past number of decades.
These days, most telecommunications traffic is routed through a packet-switching network, and it is frequently routed over the public internet. For example, speech data is …
Your customer support teams are one of your most valued assets. They’re the main point of contact in enhancing CX.
It is essential that organizations not only measure the hard ROI, but also the softer, less quantifiable returns.
Without objective testing, organizations have no visibility when audio quality degradation occurs on their network
Discover why your business needs to utilize number testing to monitor and manage your external communications network.
Save time, and reduce your mean time to restore service, with follow-up alerts
Poor audio quality can have an adverse effect, resulting in inaccurate analytics.
Elliot Mulley-Goodbarne from UCToday reports about the importance of call quality on the customer experience.
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