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customer effort scores
Blog

The Significance of Customer Effort Scores

Improve your CES scores by helping your customers find exactly what they want

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Vendor management
Blog

How to manage telco vendor performance

Managing a complex network of multiple vendors in different geographies can be a challenging task. Vendor management and quality control becomes an increasingly complicated task, where execs often feel they have multiple blindspots.

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SIP pitfalls in cloud migration
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SIP pitfalls and how to avoid them – Call centre tech migrations

The clock is counting down on the use of legacy global telephony infrastructure and according to research.

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Blitzz shift to self service WebRTC network testing with testRTC

A report by by Research and Markets has revealed that the global telecom cloud market size is expected to grow from USD 19.8 Billion in 2021 to USD 52.3 Billion by 2026.

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Cloud telephony set to reach US$ 52.3 Billion by 2026

A report by by Research and Markets has revealed that the global telecom cloud market size is expected to grow from USD 19.8 Billion in 2021 to USD 52.3 Billion by 2026.

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call center cloud migration
Blog

Moving to the cloud – Call centre tech migrations

The migration from on-premises infrastructure to cloud solutions is well underway.

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phasing out PSTN
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Out with the old – phasing out of PSTN/POTS globally by 2030

Voice, data, video, and broadcasting companies are now offering customers more services than ever before…

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Understanding Spearline Post Dial Delay (PDD)

Know how quickly your customers’ calls are answered and take action if they’re being kept waiting with the post dial delay test.

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Mobile matters
Blog

Mobile matters …. can customers call you from their mobile phones?

It’s never been more important to ensure your global customer numbers are working across mobile networks.

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gift of communications
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Give the gift of better global communication to customers this Christmas

In the lead-up to Christmas, for family and friends abroad, there is one gift that is priceless – a conversation.

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test automation dashboard
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10 benefits of WebRTC test automation

Proactive call monitoring is vital for a business. Don’t turn your greatest asset, your customers, into crash-test dummies!

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proactive telecommunications monitoring
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Why proactive call monitoring protects your business

Proactive call monitoring is vital for a business. Don’t turn your greatest asset, your customers, into crash-test dummies!

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Vendor management
Blog

Talk to me: UC, UCaaS, CPaaS, CCaaS

The communications landscape is changing and technologies such as UC, UCaaS, CPaaS, and CCaaS, are changing how we collaborate.

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8 ways to optimize your customers' experience on your voice channel.
Blog

8 ways to optimize your customers’ experience on your voice channel.

While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands

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How to reduce latency and improve VoIP calls
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How to reduce latency and improve VoIP calls.

Could latency be costing your business losses in revenue? Read our latest blog post to find out more.

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Cloud-pbx implementations have challenges
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Cloud-PBX challenges – How can providers stand out in a competitive market?

What can cloud PBX providers do to help make adoption easy and worry-free?

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Latency negatively impacts call quality
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How Latency is affecting your customers

Latency negatively impacts call quality. Spearline provides help in identifying and resolving latency issues and more.

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Blog

Is your call center equipped for Black Friday?

If you manage a contact center, follow these three steps to ensure your agents are proactively prepared for your customers.

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Cognitive networks may offer improved telephone call quality and customer experience
Blog

Will cognitive networks support better call quality in the future?

Can cognitive networks self-regulate to ensure excellent voice quality and a positive customer experience?

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Contact centers use CLI and caller ID for advanced call handling

Consistent and accurate presentation of CLI is something every contact center needs, but may not be getting.

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audio quality in the contact center
Blog

The importance of audio quality for contact centers

How could poor audio quality be affecting your how your customers experience your contact centre?

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