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Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s a metric that our team often discusses …

Phone number testing and voice quality testing may not be familiar to some. But, to the many businesses that proactively test and monitor, the return …

Agent Assure is a new tool that helps call center managers and IT support teams troubleshoot internet connectivity and call quality issues for work-from-home agents. …

Interactive Voice Response (IVR) technology is a widely used, highly effective means of automating customer contact services. It is a game changer for call centers, …

Passing the test Call center KPI tracking often involves exhaustive call testing; voice call quality testing, call connection testing, remote agent connection testing, latency testing, …

New from Spearline! Get real-time alerts straight to your Slack channel with added number history and redial functionality with Spearline’s new integration. In this blog, …

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a …

Quality rules When it comes to conversation quality, everything hinges on the quality of your audio. If your audio is poor, the chances of a …

WebRTC applications are no different from other applications in the product development lifecycle. That said, understanding WebRTC and that lifecycle can greatly help us in …

In the last 8 years I’ve been on this journey of WebRTC testing and monitoring with testRTC, I had a chance to learn a lot …

Over the past year, Spearline has achieved some incredible milestones. We’ve launched new products and services, expanded our reach to new markets, and continued to grow and strengthen our team.

What a couple of years we’ve had! Our heads are still spinning from the rapidity of the shift toward digital channel and cloud adoption, as …

Today, we’re announcing the acquisition of Callstats. If you aren’t aware, Callstats offers a passive monitoring solution for WebRTC applications

If you manage a contact center, follow these three steps to ensure your agents are proactively prepared for your customers.

Contact centers and unified communications services that rely on DTMF need to know that their calls are connecting properly and that their customers are getting …

As IVRs continue to permeate the communications environment, they become increasingly complex, with many options and paths branching off in different directions. The resulting warren …

At Spearline, we recognize that Interactive Voice Response, or IVR systems are an important point of contact between you and your customers and carry the …

https://www.spearline.com/No matter what level a call center service is at, from start-up to complete customer support powerhouse, there is one common imperative that binds them …

My name is Ola Budak. I am the product manager for Voice Assure at Spearline. Having worked as a solution architect for the Customer Engagement team for …

What is it and how do you test it? Interactive voice response, or IVR, is an automated enterprise telephony system that uses pre-recorded messages and/or …

Digital transformation (DX) is redrawing the entire contact center map. One of the most disruptive DX trends is the shift to a seamless omnichannel customer …