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VoIP Quality of Service: The Key to Clear, Reliable Calls

Monitoring VoIP QoS leads to better productivity, improved call quality and enhanced customer experience. Without one, your voice quality is likely to suffer and be ...
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Illustrated image of a laptop with a large bell chiming in the center to symbolise an alerting system
Alerting System

Intelligent Use of Alerts in Proactive Number Testing

Alerts allow you to take immediate action to resolve problems, ensure compliance, and maintain good customer service. They save you time and energy by automatically ...
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Blog

The Critical Role of Outbound Testing in Call Centre Solutions

If you are providing Contact Centre Solutions you need to have a way of monitoring your network and your partners’ performance to ensure the operability ...
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Caller struggles to get through and appears frustrated
Audio Quality

Why Call Quality Matters: Ensuring Clear Communication

Do you ever find yourself struggling to hear clearly during important business calls? If so, you’re not alone! Let me share the most common reasons ...
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Blog

Minimize contact center issues by increasing your visibility with proactive monitoring

Contact centers typically aim to handle as many calls as possible and resolve customer issues quickly while maintaining high customer experience (CX) standards. The contact ...
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Blog

What is Round-trip Time and How it Relates to Network Latency?

Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s a metric that our team often discusses ...
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Blog

CX – The ROI of phone number testing

Phone number testing and voice quality testing may not be familiar to some. But, to the many businesses that proactively test and monitor, the return ...
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Agent Assure

Revolutionize Your Remote Call Center Operations: Introducing Agent Assure

Agent Assure is a new tool that helps call center managers and IT support teams troubleshoot internet connectivity and call quality issues for work-from-home agents. ...
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IVR Testing CX
Blog

Our guide to the best IVR testing strategies to boost your CX game

Interactive Voice Response (IVR) technology is a widely used, highly effective means of automating customer contact services. It is a game changer for call centers, ...
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Blog

Measuring KPIs to Improve Call Center Quality Assurance

Passing the test Call center KPI tracking often involves exhaustive call testing; voice call quality testing, call connection testing, remote agent connection testing, latency testing, ...
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Alerts

Discover Spearline Interactive Alerts on Slack!

New from Spearline! Get real-time alerts straight to your Slack channel with added number history and redial functionality with Spearline’s new integration. In this blog, ...
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Blog

Make call center number testing central to your quality assurance planning process

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a ...
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Blog

How and Why We Test Voice Quality In VoIP Applications

Quality rules When it comes to conversation quality, everything hinges on the quality of your audio. If your audio is poor, the chances of a ...
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Blog

Testing and its impact on WebRTC

WebRTC applications are no different from other applications in the product development lifecycle. That said, understanding WebRTC and that lifecycle can greatly help us in ...
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Blog

6 things I learned from our WebRTC stress testing customers

In the last 8 years I’ve been on this journey of WebRTC testing and monitoring with testRTC, I had a chance to learn a lot ...
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Blog

Spearline’s look back at 2022

Over the past year, Spearline has achieved some incredible milestones. We’ve launched new products and services, expanded our reach to new markets, and continued to ...
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Blog

Our Contact Center Megatrend Predictions for 2023

What a couple of years we’ve had! Our heads are still spinning from the rapidity of the shift toward digital channel and cloud adoption, as ...
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Blog

We acquired Callstats! What does that mean for the future of WebRTC monitoring?

Today, we’re announcing the acquisition of Callstats. If you aren’t aware, Callstats offers a passive monitoring solution for WebRTC applications
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Detect blind spots in telecoms networks
Blog

Is your call center equipped for Black Friday?

If you manage a contact center, follow these three steps to ensure your agents are proactively prepared for your customers.
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Blog

DTMF issues have nowhere to hide with toll free and local number testing

Contact centers and unified communications services that rely on DTMF need to know that their calls are connecting properly and that their customers are getting ...
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Blog

Challenges to In-House IVR Testing

As IVRs continue to permeate the communications environment, they become increasingly complex, with many options and paths branching off in different directions. The resulting warren ...
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