Zoom Video chose Spearline to implement Voice Assure testing functionality for our global PSTN access numbers. Spearline performs verification of Zoom’s numbers in many countries and generates pro-active alerts when any issue is identified.

Spearline gives us a very flexible dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run,” says Arnie Chencinski, Senior Voice Network Engineer at Zoom.

Spearline has built its tried-and-tested platform using Amazon Web Services (AWS) infrastructure. AWS is a secure cloud services platform which offers compute power, database storage, content delivery and other functionality to help businesses scale and grow as required. Spearline is a proud member of their prestigious AWS Partner Program.

To maintain their high standards of quality, and ensure they remain key leaders in their field, Zoom use Spearline Voice Assure to schedule regular testing of their global access numbers, with the facility to amend their testing programmes, including frequency and time of testing, at any time.

I now see objective voice quality PESQ scores on every number we test – visibility I didn’t have before we started Spearline. I’m also able to quickly access voice quality scores for each country and number by date & time of test along with listening to the actual call recording file. Using Spearline has given me a powerful new tool for troubleshooting customer problem reports. It’s also been great to generate detailed info when I need to provide call examples to our telephone carriers so we can get issues corrected before they impact our customers.

Most important, everybody we work with in Spearline’s Account and Support teams has been extremely responsive and helpful in getting Zoom’s testing environment running reliably. They’ve provided training and documentation to bring our Engineers up to speed quickly and effectively apply the Spearline toolset.

Arnie Chencinski, Senior Voice Network Engineer