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What is VoIP?
VoIP is a cost-effective and efficient solution for businesses dealing in telecommunications. VoIP is the ability to use a single high-speed internet connection for voice, video and data. Essentially, it allows individuals to make calls over the internet. If VoIP is the answer to your company’s primary communication needs, this article will offer you some insights.
By converting your voice into a digital signal, the technology allows you to make a call across multiple data-driven devices and VoIP also bypasses the traditional PSTN data transfer by converting the sound information into data packets.
But that’s not all. Here are five more benefits of VoIP in the contact centre and beyond.
5 reasons you need VoIP
1. More Cost-Effective
VoIP allows companies to save money due to the low cost of calls involved. In fact, some businesses are able to make domestic calls for free using VoIP. By using the internet instead of landlines to connect calls, costs are decreased and VoIP is able to transfer these savings on to you, making it more cost-effective for international and long-distance calling.
2. Beneficial for Multiple Calls
It is important to handle numerous calls in business. With VoIP, you can make or take more than one call concurrently without additional charges.
You do not need specific software to use it. VoIP can be used on a traditional office phone or by downloading an app onto your mobile, computer or tablet device. This can be beneficial if you leave your device at the office or you run out of battery, as you can log onto another compatible device, enabling you to continue connecting.
4. On-the-Go Flexibility
VoIP is accessible wherever you go, as long as you have an internet connection. This can benefit your business as you can still connect with your customers even when you are out of the office. This is also an advantage if you are a small business or just starting out and may not be able to afford a receptionist.
With VoIP you won’t need one as it is not limited by traditional phone lines. As long as there’s an internet connection, VoIP is limitless.
5. Increased Productivity
With fewer resources on the cost of calls, your business can increase productivity by reallocating these resources to an area that needs them more. Productivity is also increased as a result of being able to multitask uninterrupted.
VoIP is a user-friendly, cost-effective solution for your business. Its increasing popularity is a testament to its versatile and flexible appeal, making it easier than ever to connect with the people that matter most, your customers.
At Spearline, we have expertise in measuring and monitoring customer experience and have the tools which you can use to ensure your network is supporting high-quality customer conversations that grow your business. Providing an accurate end-to-end measure of audio quality using PESQ, Spearline proactively monitors by dialing your contact numbers from in-country. Read our whitepaper for a better in-depth understanding of network monitoring and number testing.
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f you are new to Spearline and would like to find out more about how you can benefit from our platform, we would love to speak to you. Please send us a brief message, and we will be in touch with you shortly.
Spearline is a technology company that proactively tests toll, toll-free and premium-rate numbers for audio quality and connectivity globally. We support business sectors, such as contact centers, conferencing services, and other applications, in successfully connecting with their customers. If you are interested in benefiting from our platform, .