Remotely supporting as a System Administrator
Jul 09, 2020
An interview with Daniel Popielnicki, Spearline System Admin, and how he has supported the team during the recent crisis
Remotely Working as a Customer Engagement Manager
Jun 11, 2020
An interview with Laura Coughlan, Spearline CE Manager, and how she's adapted to the remote working lifestyle.
Q&A with John Joe Barry
Feb 26, 2020
An interview with a Customer Engagement Manager at Spearline
Q&A with Ola Budak
Feb 17, 2020
An interview with Spearline’s Technical Solutions Architect
Q&A with Liam Dunne
Feb 10, 2020
An interview with Spearline’s Chief Commercial Officer (CCO)
Q&A with Lorraine McCarthy
Feb 04, 2020
An interview with Spearline's Chief People and Culture Officer (CPCO)
Q&A with Liam Corkery
Jan 02, 2020
Spearline’s Head of Development, Liam Corkery was one of our first employees.
The Spearline Podcast Episode 6 : Here To Stay
Dec 30, 2019
In the final episode of the first series, Josh talks to Lorraine McCarthy about her role as the CPCO at Spearline
Spearline Podcast | Episode 6: #HereToStay
Dec 18, 2019
This week Josh talks to Lorraine McCarthy about her role as the Chief People and Culture Officer and #HereToStay
Can Your Customers Always Connect With You?
Dec 18, 2019
Can your customers always connect with you? Don't let Dave's situation happen to your customers!
How QA ensures no problems reach contact centers.
Dec 10, 2019
An interview with Patrick O'Connor, giving you an insight into the role of Quality Assurance Manager.
The Spearline Podcast Episode 5 : Assuring your customers with the highest Quality
Dec 03, 2019
This week Josh speaks with Quality Assurance Manager Patrick O’Connor and Head of Support Noel Ryan
Spearline Podcast | Episode 5: Assuring your customers with the highest Quality.
Nov 28, 2019
This week Josh chats with Quality Assurance Manager, Patrick O'Connor and Head of Support, Noel Ryan.
An insight into the process of developing a product for a customer
Nov 21, 2019
An interview with Brian Mullins, Software Engineer at Spearline.
A behind the scenes look at the importance of benchmarking and testing
Nov 14, 2019
An interview with Ola Budak, Technical Solutions Architect at Spearline
In-country number testing for multinationals expands to Africa
Nov 04, 2019
Spearline finds that 1 in 25 phone calls fail to connect impacting organizations bottom line.
The Spearline Podcast Episode 4 : Development and Artificial Intelligence
Nov 01, 2019
This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I
Spearline Podcast | Episode 4: Development and Artificial Intelligence
Oct 30, 2019
This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I.
A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally
Oct 29, 2019
An interview with Patrick Lynch, Service Reliability Engineer at Spearline
Celebrating Diwali at Spearline
Oct 25, 2019
Diwali, the 5 day festival of lights, is being celebrated here in Skibbereen!
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind
Oct 16, 2019
This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.
24 jobs and €2.9m investment announced by Spearline at official opening of Waterford office
Oct 15, 2019
Professor Willie Donnelly, President of WIT officially opens new Spearline office in Waterford.
Spearline recruitment afternoon on October 15 to showcase job opportunities in global sales office in Waterford
Oct 09, 2019
Spearline is having a recruitment afternoon on Tuesday, October 15 at 1pm - 6pm in Waterford.
Spearline’s JJ Barry talks about customer engagement and being world leaders in CSAT and NPS
Oct 09, 2019
An interview with JJ Barry, Customer Engagement Manager at Spearline.
A day in the life of our CTO who developed a platform to monitor audio quality and connectivity globally
Oct 03, 2019
An interview with Spearline's Co-Founder and CTO Matthew Lawlor
Spearline Podcast | Episode 2: Customer focus and CX Day
Oct 01, 2019
In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.
How the Contact Centre industry has changed over the past five years
Sep 26, 2019
To celebrate Engineer's Day 2019 in India, Orla Clancy interviewed Prashant Sharma, Country Manager at Spearline.
Spearline Skibbereen Headquarters Transformation 2019
Sep 12, 2019
Spearline has produced a video to capture the year-long renovation of its new headquarters in Skibbereen, Ireland
Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company
Sep 11, 2019
Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO.