Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

Article
Remotely supporting as a System Administrator

Remotely supporting as a System Administrator

Jul 09, 2020

An interview with Daniel Popielnicki, Spearline System Admin, and how he has supported the team during the recent crisis

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Article
Remotely Working as a Customer Engagement Manager

Remotely Working as a Customer Engagement Manager

Jun 11, 2020

An interview with Laura Coughlan, Spearline CE Manager, and how she's adapted to the remote working lifestyle.

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Article
Q&A with John Joe Barry

Q&A with John Joe Barry

Feb 26, 2020

An interview with a Customer Engagement Manager at Spearline

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Article
Q&A with Ola Budak

Q&A with Ola Budak

Feb 17, 2020

An interview with Spearline’s Technical Solutions Architect

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Article
Q&A with Liam Dunne

Q&A with Liam Dunne

Feb 10, 2020

An interview with Spearline’s Chief Commercial Officer (CCO)

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Article
Q&A with Lorraine McCarthy

Q&A with Lorraine McCarthy

Feb 04, 2020

An interview with Spearline's Chief People and Culture Officer (CPCO)

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Article
Q&A with Liam Corkery

Q&A with Liam Corkery

Jan 02, 2020

Spearline’s Head of Development, Liam Corkery was one of our first employees.

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Video
The Spearline Podcast Episode 6 : Here To Stay

The Spearline Podcast Episode 6 : Here To Stay

Dec 30, 2019

In the final episode of the first series, Josh talks to Lorraine McCarthy about her role as the CPCO at Spearline

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Article
Spearline Podcast | Episode 6: #HereToStay

Spearline Podcast | Episode 6: #HereToStay

Dec 18, 2019

This week Josh talks to Lorraine McCarthy about her role as the Chief People and Culture Officer and #HereToStay

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Video
Can Your Customers Always Connect With You?

Can Your Customers Always Connect With You?

Dec 18, 2019

Can your customers always connect with you? Don't let Dave's situation happen to your customers!

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Article
How QA ensures no problems reach contact centers.

How QA ensures no problems reach contact centers.

Dec 10, 2019

An interview with Patrick O'Connor, giving you an insight into the role of Quality Assurance Manager.

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Video
The Spearline Podcast Episode 5 : Assuring your customers with the highest Quality

The Spearline Podcast Episode 5 : Assuring your customers with the highest Quality

Dec 03, 2019

This week Josh speaks with Quality Assurance Manager Patrick O’Connor and Head of Support Noel Ryan

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Article
Spearline Podcast | Episode 5: Assuring your customers with the highest Quality.

Spearline Podcast | Episode 5: Assuring your customers with the highest Quality.

Nov 28, 2019

This week Josh chats with Quality Assurance Manager, Patrick O'Connor and Head of Support, Noel Ryan.

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Article
An insight into the process of developing a product for a customer

An insight into the process of developing a product for a customer

Nov 21, 2019

An interview with Brian Mullins, Software Engineer at Spearline.

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Article
A behind the scenes look at the importance of benchmarking and testing

A behind the scenes look at the importance of benchmarking and testing

Nov 14, 2019

An interview with Ola Budak, Technical Solutions Architect at Spearline

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News
In-country number testing for multinationals expands to Africa

In-country number testing for multinationals expands to Africa

Nov 04, 2019

Spearline finds that 1 in 25 phone calls fail to connect impacting organizations bottom line.

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Video
The Spearline Podcast Episode 4 : Development and Artificial Intelligence

The Spearline Podcast Episode 4 : Development and Artificial Intelligence

Nov 01, 2019

This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I

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Article
Spearline Podcast | Episode 4: Development and Artificial Intelligence

Spearline Podcast | Episode 4: Development and Artificial Intelligence

Oct 30, 2019

This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I.

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Article
A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally

A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally

Oct 29, 2019

An interview with Patrick Lynch, Service Reliability Engineer at Spearline

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Article
Celebrating Diwali at Spearline

Celebrating Diwali at Spearline

Oct 25, 2019

Diwali, the 5 day festival of lights, is being celebrated here in Skibbereen!

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Article
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Oct 16, 2019

This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.

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News
24 jobs and €2.9m investment announced by Spearline at official opening of Waterford office

24 jobs and €2.9m investment announced by Spearline at official opening of Waterford office

Oct 15, 2019

Professor Willie Donnelly, President of WIT officially opens new Spearline office in Waterford.

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News
Spearline recruitment afternoon on October 15 to showcase job opportunities in global sales office in Waterford

Spearline recruitment afternoon on October 15 to showcase job opportunities in global sales office in Waterford

Oct 09, 2019

Spearline is having a recruitment afternoon on Tuesday, October 15 at 1pm - 6pm in Waterford.

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Article
Spearline’s JJ Barry talks about customer engagement and being world leaders in CSAT and NPS

Spearline’s JJ Barry talks about customer engagement and being world leaders in CSAT and NPS

Oct 09, 2019

An interview with JJ Barry, Customer Engagement Manager at Spearline.

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Article
A day in the life of our CTO who developed a platform to monitor audio quality and connectivity globally

A day in the life of our CTO who developed a platform to monitor audio quality and connectivity globally

Oct 03, 2019

An interview with Spearline's Co-Founder and CTO Matthew Lawlor

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Article
Spearline Podcast | Episode 2: Customer focus and CX Day

Spearline Podcast | Episode 2: Customer focus and CX Day

Oct 01, 2019

In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.

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Article
How the Contact Centre industry has changed over the past five years

How the Contact Centre industry has changed over the past five years

Sep 26, 2019

To celebrate Engineer's Day 2019 in India, Orla Clancy interviewed Prashant Sharma, Country Manager at Spearline.

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Video
Spearline Skibbereen Headquarters Transformation 2019

Spearline Skibbereen Headquarters Transformation 2019

Sep 12, 2019

Spearline has produced a video to capture the year-long renovation of its new headquarters in Skibbereen, Ireland

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Article
Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company

Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company

Sep 11, 2019

Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO.

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