Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

Article
Will cognitive networks enable better conversations in the future?

Will cognitive networks enable better conversations in the future?

Jul 16, 2019

Can networks self-regulate to ensure quality of experience for voice channels?

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Article
Proactively generate more revenue by answering your customer's needs

Proactively generate more revenue by answering your customer's needs

Jul 11, 2019

Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers.

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Article
How contact centers can improve their customer experience (CX), brand, and bottom line

How contact centers can improve their customer experience (CX), brand, and bottom line

Jul 09, 2019

The real cost of poor quality calls to a business’ bottom line

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Article
Whitepaper:  Is voice latency impacting your business growth?

Whitepaper: Is voice latency impacting your business growth?

Jul 03, 2019

When a customer call suffers a poor connection it is a barrier to good conversation.

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Whitepaper
Is voice latency impacting your business growth?

Is voice latency impacting your business growth?

Jul 03, 2019

An objective look at the impact of network latency on voice communications.

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Article
UAE server expansion announced at ITW by global in-country number testing company Spearline

UAE server expansion announced at ITW by global in-country number testing company Spearline

Jun 27, 2019

At ITW in Atlanta, Spearline announced the expansion of its in-country number testing platform to the UAE.

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Video
Did You Know Series - episode 1 Test call performance history

Did You Know Series - episode 1 Test call performance history

Jun 21, 2019

Did you know - In this episode our customer engagement manager JJ Barry explains a useful tip on failed number analytics

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Article
Mobile matters …. are you testing your numbers across mobile networks?

Mobile matters …. are you testing your numbers across mobile networks?

Jun 20, 2019

It's never been more important to ensure your numbers are working across mobile networks.

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Article
Why the world’s leading brands are prioritizing in-country number testing?

Why the world’s leading brands are prioritizing in-country number testing?

Jun 18, 2019

In-country number testing replicates your global customers’ experience of dialing your number.

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Article
The Power of Voice Analytics

The Power of Voice Analytics

Jun 13, 2019

Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered.

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Article
Proactively detect issues with your telecoms carrier ..… before  a customer is impacted

Proactively detect issues with your telecoms carrier ..… before a customer is impacted

Jun 05, 2019

If you have a global customer support number and that number goes down, how do you know?

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Article
Are you measuring the performance of your outsourced call center agents?

Are you measuring the performance of your outsourced call center agents?

Jun 04, 2019

Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth.

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Article
Teleworking is happening and it’s changing the employment landscape

Teleworking is happening and it’s changing the employment landscape

May 30, 2019

Remote Agent - Teleworking and Quality of Experience

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Video
Are You A Carrier? Spearline Carrier Inbound Test Explained

Are You A Carrier? Spearline Carrier Inbound Test Explained

May 29, 2019

See how the Spearline Carrier Inbound test works and can help your business create a better customer experience

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Article
Why latency matters for business VoIP calls?

Why latency matters for business VoIP calls?

May 21, 2019

Could latency be costing your business losses in revenue? Read our latest blog post to find out more.

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Article
An interview with Mike Palmer, Spearline's Chief Marketing Officer

An interview with Mike Palmer, Spearline's Chief Marketing Officer

May 09, 2019

With a background in technical support & operations, a switch to marketing has been an interesting career move for Mike!

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Article
7 ways to improve your customers’ experience on your voice channel

7 ways to improve your customers’ experience on your voice channel

May 08, 2019

While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands

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Article
New country added to mobile testing, “Dobryj den” Ukraine!

New country added to mobile testing, “Dobryj den” Ukraine!

Apr 30, 2019

Here at Spearline, we are always trying to replicate your customers' call experience.

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Article
Are you using CLI for advanced call handling?   Is Caller ID supporting your process?

Are you using CLI for advanced call handling? Is Caller ID supporting your process?

Apr 25, 2019

Consistent and accurate presentation of CLI is something every contact center needs, but may not be getting.

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Article
Cloud telephony is set to reach a value of US$42 billion by 2026

Cloud telephony is set to reach a value of US$42 billion by 2026

Apr 18, 2019

Recent research by Transparency Market Research has confirmed cloud telephony services are set to grow rapidly

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Video
Call failures.  Are you the last to know?

Call failures. Are you the last to know?

Apr 16, 2019

See how the Spearline testing platform helps you proactively manage your customer voice communication channel.

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Article
New! Introducing our enhanced reporting engine...equipping you with even more intelligence

New! Introducing our enhanced reporting engine...equipping you with even more intelligence

Apr 09, 2019

We're pleased to announce that from April 2019, we will be giving our customers access to new & enhanced reporting

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Article
Never receive a false notification with Spearline alerts

Never receive a false notification with Spearline alerts

Apr 09, 2019

Our 24/7 support team will personally verify any issues that may occur, so we remove false alerts before they reach you

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Article
We've got you covered for in-country number dialling: 65 countries and counting!

We've got you covered for in-country number dialling: 65 countries and counting!

Apr 03, 2019

We're continuing to grow our coverage for in-country automated testing - "Yassas" Cyprus!

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Video
Are you testing your numbers?

Are you testing your numbers?

Mar 25, 2019

Spearline number testing ensures your critical voice channels support great customer conversations.

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Article
NEW feature alert! Patrick, the virtual test manager

NEW feature alert! Patrick, the virtual test manager

Mar 20, 2019

This week we're excited to launch the latest upgrade to our automated testing solutions for global contact numbers.

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Video
Spearline tests explained.

Spearline tests explained.

Mar 12, 2019

See how Spearline can help you manage your network to ensure a great customer experience.

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Article
Our pick of carriers winning at service quality

Our pick of carriers winning at service quality

Mar 07, 2019

There are many factors which can have an impact on audio quality, be a key challenge is transcoding.

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Article
Why customers still prefer to call your contact centre

Why customers still prefer to call your contact centre

Feb 27, 2019

In a recent survey and report, the CallMiner Index, one of the key observations is about consumers’ channel preferences.

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Article
The worst three countries in the world for voice connectivity

The worst three countries in the world for voice connectivity

Feb 22, 2019

The intelligence of inbound voice service offerings is better than ever. But what about quality?

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Whitepaper
2018 Global telecoms quality of service report

2018 Global telecoms quality of service report

Feb 21, 2019

Insights into global inbound voice trends and country-by country performance

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Article
SIP pitfalls and how to avoid them - Call centre tech migrations part 2

SIP pitfalls and how to avoid them - Call centre tech migrations part 2

Jan 22, 2019

The clock is counting down on the use of legacy global telephony infrastructure and according to research.

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Article
Moving to the cloud - Call centre tech migrations part 1

Moving to the cloud - Call centre tech migrations part 1

Jan 20, 2019

The migration from on-premises infrastructure to cloud solutions is well underway.

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Article
2019 product roadmap

2019 product roadmap

Jan 09, 2019

We have a number of key developments happening in 2019 that we’re excited to share with you!

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Article
2018: A year of highlights! Plus, 2019 overview

2018: A year of highlights! Plus, 2019 overview

Jan 03, 2019

A summary of some of the developments and launches in 2018 that are already benefiting our customers.

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Article
So you want to measure audio quality… Is network monitoring the answer?

So you want to measure audio quality… Is network monitoring the answer?

Dec 04, 2018

Audio quality can have a huge impact on customer experience and the performance of your contact centre.

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Article
What are the best ways to measure audio quality in a telecoms network?

What are the best ways to measure audio quality in a telecoms network?

Nov 27, 2018

Poor audio quality often means a customer can’t complete the objective of their call.

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Article
PESQ - What is it and how could it transform your customer experience?

PESQ - What is it and how could it transform your customer experience?

Nov 20, 2018

How do you know how good your audio quality is? Put yourself in your customer’s shoes.

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Article
Our 3 tips to make sure your contact centre is ready for Black Friday

Our 3 tips to make sure your contact centre is ready for Black Friday

Nov 14, 2018

Black Friday is approaching and many of us in contact centre management are understandably nervous.

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Article
The importance of audio quality for contact centres

The importance of audio quality for contact centres

Nov 12, 2018

How could poor audio quality be affecting your how your customers experience your contact centre?

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Article
Spearline automated testing goes mobile

Spearline automated testing goes mobile

Jun 11, 2018

Our automated testing has just been supercharged with the roll-out of automated mobile testing to 22 countries.

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Article
5 reasons to test your numbers, not just your network

5 reasons to test your numbers, not just your network

May 14, 2018

Calling contact centres… 5 reasons to test your numbers not just your network.

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Article
Spearline Testing Support - the workmate you've always wanted!

Spearline Testing Support - the workmate you've always wanted!

Apr 20, 2018

At Spearline, we understand that saving time is a crucial aspect of running a successful business.

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Article
How many of your customer-facing numbers are failing?

How many of your customer-facing numbers are failing?

Apr 18, 2018

You probably assume that your company’s global contact numbers are just working. Why wouldn't they be?

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Article
5 benefits of testing your contact numbers with Spearline

5 benefits of testing your contact numbers with Spearline

Apr 18, 2018

We’ve put together a list of just some of the key benefits of testing your numbers with Spearline.

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Whitepaper
How network monitoring is keeping you in the dark

How network monitoring is keeping you in the dark

Apr 02, 2018

Network monitoring is a valuable tool but is it still keeping you in the dark about what your customers experience?

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Webinar
Is your telecom performance dead in the water?

Is your telecom performance dead in the water?

Apr 02, 2018

Explore the impact poor telecoms performance can have, the current benchmarks and some of the solutions available.

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Article
2017 Year in Review

2017 Year in Review

Jan 23, 2018

The past twelve months have been busy here at Spearline.

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Article
New Product Releases for 2018

New Product Releases for 2018

Jan 23, 2018

Spearline Product Manager, Mick Gaffney, Gives Us A Preview of New Product Releases for 2018.

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Article
7 Benefits of Number Testing

7 Benefits of Number Testing

Jul 06, 2017

The key benefits of testing Toll and Toll-Free numbers with Spearline software.

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Article
Amazon brings Contact Centres to the Cloud

Amazon brings Contact Centres to the Cloud

Apr 12, 2017

Our CTO Matt Lawlor talks about the positive effect of Amazon Connect for the telecoms industry.

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Article
Spearline team growth

Spearline team growth

Nov 08, 2016

We are delighted to welcome four new members to the Spearline team this month...

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