The Promise of UIFN
Sep 18, 2019
The Universal Freephone / UIFN concept, while intriguing, does not seem to deliver on promise.
Sparking off the Skibbereen Spearline Summit
Sep 17, 2019
Exciting times ahead for Spearline as the 2019 Summit gets underway in Skibbereen.
Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company
Sep 11, 2019
Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO.
The Spearline Podcast Episode 1 How remote working can benefit your company
Sep 11, 2019
Josh O’Farrell is joined by Matthew Lawlor & Mike Palmer, for a chat about the role of a CTO and remote working.
Contact Centre #Trending
Sep 10, 2019
Spearline looks once more at current trends in the contact center industry and where things may be headed in the future.
The importance of connectivity for remote working in small businesses
Sep 04, 2019
Businesses are embracing remote working but how can they be sure connections are trustworthy and stable?
Talking Is Easier
Sep 03, 2019
Despite having so many choices in customer engagement, customers still find it easier to talk...
The Netherlands joins Spearline mobile testing
Sep 02, 2019
We are delighted to announce that Netherlands mobile has been certified and is available to all our customers.
Spearline Did You Know Series episode 3 - Custom reporting features on the dashboard
Sep 02, 2019
Customer Engagement Manager Brendan Clarke shows us how to us custom reporting features on the default dashboard.
Augmented Reality and the Network
Aug 29, 2019
AR is coming, and it will be built on the telecoms foundation ...
5 Reasons you need to proactively monitor and test your calls
Aug 28, 2019
Proactively monitoring your calls is essential for any business to thrive. Here are 5 reasons why...
Out with the old - phasing out of PSTN/POTS globally by 2030
Aug 22, 2019
Voice, data, video, and broadcasting companies are now offering customers more services than ever before...
The VoIP connection: Don’t be jittery with bad audio quality
Aug 19, 2019
Jitter can be a major problem for VoIP, Spearline helps provide the solution.
Aug 16, 2019
Protect yourself using Spearlines large scale outage alert
Spearline Official Opening of Office HQ in Skibbereen August 9 2019
Aug 15, 2019
On 9th of Aug Spearline welcomed Dan Mulhall, Ambassador of Ireland to the United States, to officially open our office.
Understanding Spearline PDD
Aug 13, 2019
Don’t get held up waiting for the number to dial. Spearline PDD helps you to connect better with your customers.
Did You Know Series - episode 2 How to view details of issues from the default dashboard
Aug 12, 2019
Junior Technical Solutions Architect Ola Budak shows us how to view details of issues from the default dashboard.
Spearline open day on August 10 to showcase new headquarters and job opportunities in Skibbereen
Aug 08, 2019
Spearline is having an open day on Saturday, August 10 at 11am - 3pm on North Street, Skibbereen, Co. Cork.
The Significance of Customer Effort Scores
Aug 07, 2019
Improve your CES scores by helping your customers find exactly what they want
What Is Latency? Spearline Latency Test Explained
Aug 02, 2019
Our whiteboard video explains what latency is and how Spearline can help you identify latency before your customers do.
Why proactive call monitoring protects your business
Aug 01, 2019
Proactive monitoring is vital for a business. Don't turn your greatest asset, your customers, into crash-test dummies!
No-Fault Found. The headache of faults where no root-cause can be found.
Jul 30, 2019
Problem solving is a critical capability in network teams, but it does not always end in finding root cause.
ITU findings challenged in latency whitepaper by Spearline
Jul 24, 2019
Spearline has launched a whitepaper for contact centres on the impact of voice latency on business growth.
66 countries and counting ... Welcome Bahrain and The UAE to Spearline fixed line testing!
Jul 22, 2019
We are delighted to announce that The United Arab Emirates (UAE) and Bahrain have joined Spearline fixed line testing.
Will cognitive networks enable better conversations in the future?
Jul 16, 2019
Can networks self-regulate to ensure quality of experience for voice channels?
Proactively generate more revenue by answering your customer's needs
Jul 11, 2019
Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers.
How contact centers can improve their customer experience (CX), brand, and bottom line
Jul 09, 2019
The real cost of poor quality calls to a business’ bottom line
Whitepaper: Is voice latency impacting your business growth?
Jul 03, 2019
When a customer call suffers a poor connection it is a barrier to good conversation.
Is voice latency impacting your business growth?
Jul 03, 2019
An objective look at the impact of network latency on voice communications.
UAE server expansion announced at ITW by global in-country number testing company Spearline
Jun 27, 2019
At ITW in Atlanta, Spearline announced the expansion of its in-country number testing platform to the UAE.
Did You Know Series - episode 1 Test call performance history
Jun 21, 2019
Did you know - In this episode our customer engagement manager JJ Barry explains a useful tip on failed number analytics
Mobile matters …. are you testing your numbers across mobile networks?
Jun 20, 2019
It's never been more important to ensure your numbers are working across mobile networks.
Why the world’s leading brands are prioritizing in-country number testing?
Jun 18, 2019
In-country number testing replicates your global customers’ experience of dialing your number.
The Power of Voice Analytics
Jun 13, 2019
Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered.
Proactively detect issues with your telecoms carrier ..… before a customer is impacted
Jun 05, 2019
If you have a global customer support number and that number goes down, how do you know?
Are you measuring the performance of your outsourced call center agents?
Jun 04, 2019
Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth.
Teleworking is happening and it’s changing the employment landscape
May 30, 2019
Remote Agent - Teleworking and Quality of Experience
Are You A Carrier? Spearline Carrier Inbound Test Explained
May 29, 2019
See how the Spearline Carrier Inbound test works and can help your business create a better customer experience
Why latency matters for business VoIP calls?
May 21, 2019
Could latency be costing your business losses in revenue? Read our latest blog post to find out more.
An interview with Mike Palmer, Spearline's Chief Marketing Officer
May 09, 2019
With a background in technical support & operations, a switch to marketing has been an interesting career move for Mike!
7 ways to improve your customers’ experience on your voice channel
May 08, 2019
While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands
New country added to mobile testing, “Dobryj den” Ukraine!
Apr 30, 2019
Here at Spearline, we are always trying to replicate your customers' call experience.
Are you using CLI for advanced call handling? Is Caller ID supporting your process?
Apr 25, 2019
Consistent and accurate presentation of CLI is something every contact center needs, but may not be getting.
Cloud telephony is set to reach a value of US$42 billion by 2026
Apr 18, 2019
Recent research by Transparency Market Research has confirmed cloud telephony services are set to grow rapidly
Call failures. Are you the last to know?
Apr 16, 2019
See how the Spearline testing platform helps you proactively manage your customer voice communication channel.
New! Introducing our enhanced reporting engine...equipping you with even more intelligence
Apr 09, 2019
We're pleased to announce that from April 2019, we will be giving our customers access to new & enhanced reporting
Never receive a false notification with Spearline alerts
Apr 09, 2019
Our 24/7 support team will personally verify any issues that may occur, so we remove false alerts before they reach you
We've got you covered for in-country number dialling: 65 countries and counting!
Apr 03, 2019
We're continuing to grow our coverage for in-country automated testing - "Yassas" Cyprus!
Are you testing your numbers?
Mar 25, 2019
Spearline number testing ensures your critical voice channels support great customer conversations.
NEW feature alert! Patrick, the virtual test manager
Mar 20, 2019
This week we're excited to launch the latest upgrade to our automated testing solutions for global contact numbers.
Spearline tests explained.
Mar 12, 2019
See how Spearline can help you manage your network to ensure a great customer experience.
Our pick of carriers winning at service quality
Mar 07, 2019
There are many factors which can have an impact on audio quality, be a key challenge is transcoding.
Why customers still prefer to call your contact centre
Feb 27, 2019
In a recent survey and report, the CallMiner Index, one of the key observations is about consumers’ channel preferences.
The worst three countries in the world for voice connectivity
Feb 22, 2019
The intelligence of inbound voice service offerings is better than ever. But what about quality?
2018 Global telecoms quality of service report
Feb 21, 2019
Insights into global inbound voice trends and country-by country performance
SIP pitfalls and how to avoid them - Call centre tech migrations part 2
Jan 22, 2019
The clock is counting down on the use of legacy global telephony infrastructure and according to research.
Moving to the cloud - Call centre tech migrations part 1
Jan 20, 2019
The migration from on-premises infrastructure to cloud solutions is well underway.
2019 product roadmap
Jan 09, 2019
We have a number of key developments happening in 2019 that we’re excited to share with you!
2018: A year of highlights! Plus, 2019 overview
Jan 03, 2019
A summary of some of the developments and launches in 2018 that are already benefiting our customers.
So you want to measure audio quality… Is network monitoring the answer?
Dec 04, 2018
Audio quality can have a huge impact on customer experience and the performance of your contact centre.
What are the best ways to measure audio quality in a telecoms network?
Nov 27, 2018
Poor audio quality often means a customer can’t complete the objective of their call.
PESQ - What is it and how could it transform your customer experience?
Nov 20, 2018
How do you know how good your audio quality is? Put yourself in your customer’s shoes.
Our 3 tips to make sure your contact centre is ready for Black Friday
Nov 14, 2018
Black Friday is approaching and many of us in contact centre management are understandably nervous.
The importance of audio quality for contact centres
Nov 12, 2018
How could poor audio quality be affecting your how your customers experience your contact centre?
Spearline automated testing goes mobile
Jun 11, 2018
Our automated testing has just been supercharged with the roll-out of automated mobile testing to 22 countries.
5 reasons to test your numbers, not just your network
May 14, 2018
Calling contact centres… 5 reasons to test your numbers not just your network.
Spearline Testing Support - the workmate you've always wanted!
Apr 20, 2018
At Spearline, we understand that saving time is a crucial aspect of running a successful business.
How many of your customer-facing numbers are failing?
Apr 18, 2018
You probably assume that your company’s global contact numbers are just working. Why wouldn't they be?
5 benefits of testing your contact numbers with Spearline
Apr 18, 2018
We’ve put together a list of just some of the key benefits of testing your numbers with Spearline.
How network monitoring is keeping you in the dark
Apr 02, 2018
Network monitoring is a valuable tool but is it still keeping you in the dark about what your customers experience?
Is your telecom performance dead in the water?
Apr 02, 2018
Explore the impact poor telecoms performance can have, the current benchmarks and some of the solutions available.
2017 Year in Review
Jan 23, 2018
The past twelve months have been busy here at Spearline.
New Product Releases for 2018
Jan 23, 2018
Spearline Product Manager, Mick Gaffney, Gives Us A Preview of New Product Releases for 2018.
7 Benefits of Number Testing
Jul 06, 2017
The key benefits of testing Toll and Toll-Free numbers with Spearline software.
Amazon brings Contact Centres to the Cloud
Apr 12, 2017
Our CTO Matt Lawlor talks about the positive effect of Amazon Connect for the telecoms industry.
Spearline team growth
Nov 08, 2016
We are delighted to welcome four new members to the Spearline team this month...