Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

Article
Remotely supporting as a System Administrator

Remotely supporting as a System Administrator

Jul 09, 2020

An interview with Daniel Popielnicki, Spearline System Admin, and how he has supported the team during the recent crisis

more

Article
Spearline enhances Switzerland cover, adding mobile alongside its fixed-line support.

Spearline enhances Switzerland cover, adding mobile alongside its fixed-line support.

Jul 06, 2020

Switzerland is the latest country to join Spearline mobile and is available for immediate testing.

more

Article
Proactively manage your telecoms infrastructure with Spearline alerts

Proactively manage your telecoms infrastructure with Spearline alerts

Jul 01, 2020

Our real-time alerts make you aware of any issues to your phone numbers before your customers are impacted

more

Article
How To Improve Your Contact Centre QA

How To Improve Your Contact Centre QA

Jun 26, 2020

Quality Assurance (QA) is a vital part of any call center as it allows a business to identify and solve potential issues

more

Article
CEO update: COVID-19's impact on telecommunications globally

CEO update: COVID-19's impact on telecommunications globally

Jun 26, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

more

Article
Spearline enhances Poland cover, adding mobile alongside its fixed-line support.

Spearline enhances Poland cover, adding mobile alongside its fixed-line support.

Jun 22, 2020

Poland is the latest country to join Spearline mobile and is available for immediate testing

more

Article
Season 2 Episode 3: The importance of operations during a crisis

Season 2 Episode 3: The importance of operations during a crisis

Jun 18, 2020

This episode, Kees and Josh are co-hosted by Mike Palmer, speaking with Colman McCaffrey, Eimear Collins and Elijah Cass

more

Article
Remotely Working as a Customer Engagement Manager

Remotely Working as a Customer Engagement Manager

Jun 11, 2020

An interview with Laura Coughlan, Spearline CE Manager, and how she's adapted to the remote working lifestyle.

more

Article
The Key Factors Affecting Contact Centre Audio Quality

The Key Factors Affecting Contact Centre Audio Quality

Jun 09, 2020

The need to measure the audio quality of calls may seem self-evident but it's shocking how many companies fail to do so.

more

Article
What Is: PESQ?

What Is: PESQ?

Jun 04, 2020

What is PESQ? Spearline explains how it can transform your customer experience.

more

Article
CEO update: Global telecoms infrastructure

CEO update: Global telecoms infrastructure

May 29, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

more

Article
5 key benefits when testing your numbers with Spearline

5 key benefits when testing your numbers with Spearline

May 28, 2020

The key benefits of testing Toll and Toll-Free numbers with Spearline software.

more

Video
Did You Know? You can configure your own SIP trunks and carrier routes

Did You Know? You can configure your own SIP trunks and carrier routes

May 27, 2020

In this episode of Did You Know - Carl Naysmith, product manager at Spearline explains the SIP Route Tester.

more

Article
How Spearline supports its customers with testing their numbers around the world.

How Spearline supports its customers with testing their numbers around the world.

May 27, 2020

Read how Spearline works with some of the world's largest organizations to proactively monitor their numbers.

more

Article
4 signs that a contact center needs to upgrade

4 signs that a contact center needs to upgrade

May 21, 2020

How do you know when a contact center needs to upgrade?

more

Article
CEO update: COVID-19's impact on telecommunications

CEO update: COVID-19's impact on telecommunications

May 15, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

more

Article
WHITEPAPER: How emerging markets are affected by the quality of their telecoms infrastructure

WHITEPAPER: How emerging markets are affected by the quality of their telecoms infrastructure

May 14, 2020

Discover in our latest whitepaper the impact telecoms quality has on the development of these emerging markets.

more

Article
Spearline Podcast | Season 2 Episode 2: Remote working in a changing world

Spearline Podcast | Season 2 Episode 2: Remote working in a changing world

May 13, 2020

The newest episode of the Spearline Podcast, Kees and Josh are back and things are in a whole new environment

more

Article
What Is: Jitter

What Is: Jitter

May 12, 2020

What is Jitter? Spearline explains how your calls could be affected by this issue.

more

Article
CEO update: the impact of COVID-19 on telecommunications

CEO update: the impact of COVID-19 on telecommunications

May 08, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

more

Article
How Spearline provides support to the remote working environment

How Spearline provides support to the remote working environment

May 07, 2020

An interview with Spearline CEO and Co-Founder Kevin Buckley.

more

Article
How to Detect Blind Spots in Telecoms Networks

How to Detect Blind Spots in Telecoms Networks

May 05, 2020

Chief Commercial Officer Liam Dunne speaks with UCToday journalist Moshe Beauford about detecting telecoms blind spots

more

Article
CEO update: the impact of COVID-19 on global telecommunications

CEO update: the impact of COVID-19 on global telecommunications

May 01, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

more

Article
Mindfulness and Mental Well Being in the Workplace

Mindfulness and Mental Well Being in the Workplace

Apr 30, 2020

It’s important to keep your employees connected and to look out for one another

more

Article
Spearline expands outbound test offering with SIP Route Tester

Spearline expands outbound test offering with SIP Route Tester

Apr 28, 2020

SIP Route Tester enables you to configure your own SIP trunks and carrier routes in real-time.

more

Article
CEO update: COVID-19's impact on telecoms

CEO update: COVID-19's impact on telecoms

Apr 24, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

more

Article
Innovative contact center trends

Innovative contact center trends

Apr 23, 2020

New technological improvements are advancing the ecosystem within call centers.

more

Whitepaper
How emerging markets are affected by the quality of their telecoms infrastructure.

How emerging markets are affected by the quality of their telecoms infrastructure.

Apr 22, 2020

An investigation into how the quality of telecoms infrastructure impacts the development of emerging markets.

more

Article
Spearline enhances Thailand cover, adding fixed-line alongside mobile support

Spearline enhances Thailand cover, adding fixed-line alongside mobile support

Apr 21, 2020

Thailand is the latest country to join Spearline fixed-lined testing and is available for immediate testing.

more

Article
CEO update: COVID-19's impact on global telecommunications

CEO update: COVID-19's impact on global telecommunications

Apr 17, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

more

Article
Why strong connectivity is essential for Remote Working

Why strong connectivity is essential for Remote Working

Apr 16, 2020

Businesses need to ensure their connections are stable and trustworthy for an excellent remote working experience

more

Article
Voice is the Choice: The Rise of Voice User Interface

Voice is the Choice: The Rise of Voice User Interface

Apr 14, 2020

How are the latest innovations in Voice Technologies impacting the Contact Center space?

more

Article
Top 5 reasons you need to use VoIP for business

Top 5 reasons you need to use VoIP for business

Apr 09, 2020

Guest writer Nicola Fitchett gives 5 reasons to use VoIP for business.

more

Article
How Latency may be a challenge for Networks due to Remote Working

How Latency may be a challenge for Networks due to Remote Working

Apr 07, 2020

With more people working from home and using multiple devices, they can encounter problems due to poor network latency

more

Video
Did You Know? You can now test SMS messages

Did You Know? You can now test SMS messages

Apr 06, 2020

Kees Hendrickx explains that you can now test if an SMS message will deliver before you send it to your customer?

more

Article
CEO update: COVID-19's continued impact on global telecommunications

CEO update: COVID-19's continued impact on global telecommunications

Apr 03, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

more

Article
5 Key Tips for Remote Working....with kids!

5 Key Tips for Remote Working....with kids!

Apr 02, 2020

Spearline Enterprise Solutions Manager Howard Meredith shares some top tips when Remote Working with kids.

more

Video
Spearline Podcast Season 2 Ep. 1 - Working From Home

Spearline Podcast Season 2 Ep. 1 - Working From Home

Mar 26, 2020

Spearline’s CMO Michael Palmer speaks with Spearline’s own CEO and Co-Founder Kevin Buckley about this topic

more

Article
Spearline expands test type offering with SMS Verifier

Spearline expands test type offering with SMS Verifier

Mar 25, 2020

Spearline SMS Verifier allows organizations to test the sending and receiving of an SMS message in-country.

more

Article
Return on investment for enterprise

Return on investment for enterprise

Mar 24, 2020

Discover how your enterprise could achieve a greater return on investment by utilizing Spearline testing

more

Article
CEO update: How COVID-19 is impacting telecommunications in affected countries

CEO update: How COVID-19 is impacting telecommunications in affected countries

Mar 20, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

more

Article
Spearline Podcast | Season 2 Episode 1: Working From Home

Spearline Podcast | Season 2 Episode 1: Working From Home

Mar 19, 2020

CMO Mike Palmer speaks with CEO & Co-Founder Kevin Buckley about what its means for companies to Remote Work today.

more

Article
CEO update: How COVID-19 is impacting telecommunications

CEO update: How COVID-19 is impacting telecommunications

Mar 12, 2020

How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan.

more

Article
Spearline expands fixed-line capacity in Puerto Rico

Spearline expands fixed-line capacity in Puerto Rico

Mar 09, 2020

We have increased fixed-line capacity by opening up more routes in Puerto Rico, with with telecoms carrier, WorldNET

more

Article
Spearline enhances Argentina cover, adding mobile alongside fixed-line support

Spearline enhances Argentina cover, adding mobile alongside fixed-line support

Mar 02, 2020

Argentina is the latest country to join Spearline mobile and is available for immediate testing

more

Article
What Is: Latency

What Is: Latency

Feb 27, 2020

What is Latency? Spearline explains how your calls could be affected by this issue.

more

Article
71 countries and counting ... Uganda joins Spearline fixed-line testing!

71 countries and counting ... Uganda joins Spearline fixed-line testing!

Feb 24, 2020

Spearline has secured a certified fixed-line in Uganda and is available for immediate testing.

more

Article
What Is: Telephone Echo

What Is: Telephone Echo

Feb 20, 2020

What is Telephone Echo? Spearline explains how your calls could be affected by this issue.

more

Video
Do you know the quality on your phone lines?  Spearline Audio Quality Test Explained

Do you know the quality on your phone lines? Spearline Audio Quality Test Explained

Feb 19, 2020

Our whiteboard video explains how the audio quality test can help you identify issues before your customer do.

more

Article
70 countries and counting ... Costa Rica joins Spearline fixed-line testing!

70 countries and counting ... Costa Rica joins Spearline fixed-line testing!

Feb 10, 2020

Spearline has secured a certified fixed line in Costa Rica and is available for immediate testing.

more

Article
What can Audio Quality Management do for Business?

What can Audio Quality Management do for Business?

Feb 07, 2020

Institutions that focus on audio quality management give priority to mission-critical customer communication.

more

Article
Exciting new developments from Spearline

Exciting new developments from Spearline

Feb 03, 2020

We have a number of key developments happening in 2020 that we’re excited to share with you.

more

Article
Top Three Tried and Tested Ways to Improve the Customer Experience

Top Three Tried and Tested Ways to Improve the Customer Experience

Jan 30, 2020

Ensure your customers have the best experience by following these 3 easy steps.

more

Article
5 Challenges Your Contact Center Could Be Facing In 2020

5 Challenges Your Contact Center Could Be Facing In 2020

Jan 23, 2020

With Spearline, you can proactively identify these common contact center challenges.

more

Article
Modernizing your Contact Center for the Future

Modernizing your Contact Center for the Future

Jan 21, 2020

A modern contact center improves the customer experience delivered by your business.

more

Video
Did You Know? Now you can customize your live map view

Did You Know? Now you can customize your live map view

Jan 16, 2020

Brendan Clarke - Customer Engagement Manager explains that now you can customize your live map view

more

Article
Case Study: Can Your Customers Always Connect With You?

Case Study: Can Your Customers Always Connect With You?

Jan 16, 2020

That one call could be the make or break moment for them, and you don’t want to let your customers down.

more

Article
69 countries and counting ... Welcome Malta to Spearline fixed line testing

69 countries and counting ... Welcome Malta to Spearline fixed line testing

Jan 13, 2020

Spearline has secured a certified fixed line in Malta and is available for immediate testing.

more

Article
6 New Years Goals For Contact Centers

6 New Years Goals For Contact Centers

Jan 09, 2020

With the celebrations and holidays wrapped up, it’s always good to set goals for you and your business for the new year.

more

Article
How to Deal With Difficult Customers Correctly in Contact Centers

How to Deal With Difficult Customers Correctly in Contact Centers

Jan 07, 2020

For call center agents, they can be facing sometimes over 100 frustrated callers a day and that can be extremely testing

more

Video
The Spearline Podcast Episode 6 : Here To Stay

The Spearline Podcast Episode 6 : Here To Stay

Dec 30, 2019

In the final episode of the first series, Josh talks to Lorraine McCarthy about her role as the CPCO at Spearline

more

Article
A new dawn - educating, innovating and connecting telecoms

A new dawn - educating, innovating and connecting telecoms

Dec 23, 2019

What we do here at Spearline is not commonplace so we educate the telecoms industry while we continue to innovate.

more

News
Here to Stay initiative to showcase jobs in Skibbereen launched by Spearline, Ludgate and O’Donnell Design Ltd.

Here to Stay initiative to showcase jobs in Skibbereen launched by Spearline, Ludgate and O’Donnell Design Ltd.

Dec 20, 2019

Three West Cork businesses launched the Here to Stay initiative to showcase job opportunities in Skibbereen.

more

News
18 weeks paid maternity and adoptive leave and paid paternity leave announced by Irish tech company Spearline

18 weeks paid maternity and adoptive leave and paid paternity leave announced by Irish tech company Spearline

Dec 19, 2019

Spearline has introduced paid maternity and adoptive leave for 18 weeks and paid paternity leave, as of January 1, 2020.

more

Article
Connecting: Irish-USA links, staying true to our roots and job creation locally

Connecting: Irish-USA links, staying true to our roots and job creation locally

Dec 18, 2019

During 2019, Spearline was privileged to officially open two new offices in Ireland.

more

Article
Spearline Podcast | Episode 6: #HereToStay

Spearline Podcast | Episode 6: #HereToStay

Dec 18, 2019

This week Josh talks to Lorraine McCarthy about her role as the Chief People and Culture Officer and #HereToStay

more

Video
Can Your Customers Always Connect With You?

Can Your Customers Always Connect With You?

Dec 18, 2019

Can your customers always connect with you? Don't let Dave's situation happen to your customers!

more

Article
Connecting the world from rural Ireland

Connecting the world from rural Ireland

Dec 16, 2019

Since we founded Spearline in 2003, the company has changed and so too has the industry. It's an exciting time.

more

Article
Generation 5: Going Mobile

Generation 5: Going Mobile

Dec 12, 2019

Out with the old home broadband and in with the new mobile connectivity.

more

Article
How QA ensures no problems reach contact centers.

How QA ensures no problems reach contact centers.

Dec 10, 2019

An interview with Patrick O'Connor, giving you an insight into the role of Quality Assurance Manager.

more

News
Connect - The Spearline magazine

Connect - The Spearline magazine

Dec 10, 2019

This is the inaugural edition of Connect, the Spearline magazine.

more

Article
Give the gift of better global communication to customers this Christmas

Give the gift of better global communication to customers this Christmas

Dec 05, 2019

In the lead-up to Christmas, for family and friends abroad, there is one gift that is priceless - a conversation.

more

Video
The Spearline Podcast Episode 5 : Assuring your customers with the highest Quality

The Spearline Podcast Episode 5 : Assuring your customers with the highest Quality

Dec 03, 2019

This week Josh speaks with Quality Assurance Manager Patrick O’Connor and Head of Support Noel Ryan

more

Article
Spearline Podcast | Episode 5: Assuring your customers with the highest Quality.

Spearline Podcast | Episode 5: Assuring your customers with the highest Quality.

Nov 28, 2019

This week Josh chats with Quality Assurance Manager, Patrick O'Connor and Head of Support, Noel Ryan.

more

Article
Proactively prepare your contact center for Black Friday.

Proactively prepare your contact center for Black Friday.

Nov 26, 2019

Black Friday is right around the corner. Ensure your contact center is prepared for one of the busiest days of the year.

more

Article
An insight into the process of developing a product for a customer

An insight into the process of developing a product for a customer

Nov 21, 2019

An interview with Brian Mullins, Software Engineer at Spearline.

more

Video
Did You Know? You can create timegroups for automated testing

Did You Know? You can create timegroups for automated testing

Nov 21, 2019

Customer Engagement Manager JJ Barry explains how to create timegroups for automated testing.

more

Article
How Latency is affecting YOUR customers

How Latency is affecting YOUR customers

Nov 19, 2019

And how Spearline provides help in resolving these issues.

more

Article
A behind the scenes look at the importance of benchmarking and testing

A behind the scenes look at the importance of benchmarking and testing

Nov 14, 2019

An interview with Ola Budak, Technical Solutions Architect at Spearline

more

Article
Is your organisation reaping the benefits from API?

Is your organisation reaping the benefits from API?

Nov 11, 2019

API is a way of bringing information from a third party system to be seamlessly displayed in another, such as your own

more

Article
October Telecom Conference Coverage 2019

October Telecom Conference Coverage 2019

Nov 06, 2019

Highlights of some of the biggest global Telecoms Conferences

more

Article
68 countries and counting…. Welcome Nigeria to Spearline Fixed Line Testing!

68 countries and counting…. Welcome Nigeria to Spearline Fixed Line Testing!

Nov 04, 2019

Spearline has secured a certified fixed line in Nigeria and is available for immediate testing.

more

Video
The Spearline Podcast Episode 4 : Development and Artificial Intelligence

The Spearline Podcast Episode 4 : Development and Artificial Intelligence

Nov 01, 2019

This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I

more

Article
How contact centres monitor their telecoms networks to reduce customer churn

How contact centres monitor their telecoms networks to reduce customer churn

Oct 31, 2019

Contact centres face issues like latency and jitter every day without even knowing it’s happening.

more

Article
Spearline Podcast | Episode 4: Development and Artificial Intelligence

Spearline Podcast | Episode 4: Development and Artificial Intelligence

Oct 30, 2019

This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I.

more

Article
A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally

A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally

Oct 29, 2019

An interview with Patrick Lynch, Service Reliability Engineer at Spearline

more

Article
Celebrating Diwali at Spearline

Celebrating Diwali at Spearline

Oct 25, 2019

Diwali, the 5 day festival of lights, is being celebrated here in Skibbereen!

more

Article
The importance of motivating your Call Center agents

The importance of motivating your Call Center agents

Oct 24, 2019

Spearline supports wellbeing at work by offering safe strategies for looking after your agents

more

Article
Managing CX - Hidden downtime and blind spots

Managing CX - Hidden downtime and blind spots

Oct 22, 2019

Surprises can be fantastic and energizing, but for IT professionals not so.

more

Video
Spearline Official Opening of Waterford Office October 15 2019

Spearline Official Opening of Waterford Office October 15 2019

Oct 22, 2019

On 15th of Oct the Spearline Waterford office was officially opened by WIT President, Professor Willie Donnelly.

more

Article
Talk to me:  UC, UCaaS, CPaaS, CCaaS

Talk to me: UC, UCaaS, CPaaS, CCaaS

Oct 17, 2019

Like many things linked to technology, the communications landscape is constantly evolving.

more

Video
The Spearline Podcast Episode 3 : Why you should be developing solutions with customers in mind

The Spearline Podcast Episode 3 : Why you should be developing solutions with customers in mind

Oct 17, 2019

This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.

more

Article
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Oct 16, 2019

This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.

more

Article
Common Online Conferencing Problems

Common Online Conferencing Problems

Oct 10, 2019

Problems can be encountered at different stages of a conference call. It’s best to be prepared and know what’s ahead

more

Article
Spearline’s JJ Barry talks about customer engagement and being world leaders in CSAT and NPS

Spearline’s JJ Barry talks about customer engagement and being world leaders in CSAT and NPS

Oct 09, 2019

An interview with JJ Barry, Customer Engagement Manager at Spearline.

more

Article
Spearline’s Automated Number Test Campaign: 10 Years Strong

Spearline’s Automated Number Test Campaign: 10 Years Strong

Oct 08, 2019

Celebrating a decade of number testing at Spearline

more

Article
67 countries and counting... Kenya joins Spearline fixed line testing

67 countries and counting... Kenya joins Spearline fixed line testing

Oct 07, 2019

Spearline has secured a certified fixed line in Kenya and is available for immediate testing.

more

Article
Happy CX Day 2019!

Happy CX Day 2019!

Oct 01, 2019

CX Day celebrates the professionals and companies that make great customer experiences happen.

more

Article
Spearline Podcast | Episode 2: Customer focus and CX Day

Spearline Podcast | Episode 2: Customer focus and CX Day

Oct 01, 2019

In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.

more

Article
How the Contact Centre industry has changed over the past five years

How the Contact Centre industry has changed over the past five years

Sep 26, 2019

To celebrate Engineer's Day 2019 in India, Orla Clancy interviewed Prashant Sharma, Country Manager at Spearline.

more

Video
Did You Know? Benchmark visibility of a specific country

Did You Know? Benchmark visibility of a specific country

Sep 25, 2019

Junior Tech Solutions Architect Ola Budak shows us that you can see the benchmark audio quality of a specific country.

more

Article
Sound opinions and the PESQ evolution

Sound opinions and the PESQ evolution

Sep 24, 2019

Our global telecommunications industry grew with opinions at the heart of quality management.  

more

Video
The Spearline Podcast Episode 2 : Customer focus and CX Day

The Spearline Podcast Episode 2 : Customer focus and CX Day

Sep 19, 2019

In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.

more

Article
The Promise of UIFN

The Promise of UIFN

Sep 18, 2019

The Universal Freephone / UIFN concept, while intriguing, does not seem to deliver on promise.

more

Article
Sparking off the Spearline Summit 2019

Sparking off the Spearline Summit 2019

Sep 17, 2019

Exciting times ahead for Spearline as the 2019 Summit gets underway in Skibbereen.

more

Video
Spearline Skibbereen Headquarters Transformation 2019

Spearline Skibbereen Headquarters Transformation 2019

Sep 12, 2019

Spearline has produced a video to capture the year-long renovation of its new headquarters in Skibbereen, Ireland

more

Article
Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company

Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company

Sep 11, 2019

Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO.

more

Video
The Spearline Podcast Episode 1 How remote working can benefit your company

The Spearline Podcast Episode 1 How remote working can benefit your company

Sep 11, 2019

Josh O’Farrell is joined by Matthew Lawlor & Mike Palmer, for a chat about the role of a CTO and remote working.

more

Article
Contact Centre #Trending

Contact Centre #Trending

Sep 10, 2019

Spearline looks once more at current trends in the contact center industry and where things may be headed in the future.

more

Article
The importance of connectivity for remote working in small businesses

The importance of connectivity for remote working in small businesses

Sep 04, 2019

Businesses are embracing remote working but how can they be sure connections are trustworthy and stable?

more

Article
Talking Is Easier

Talking Is Easier

Sep 03, 2019

Despite having so many choices in customer engagement, customers still find it easier to talk...

more

Article
The Netherlands joins Spearline mobile testing

The Netherlands joins Spearline mobile testing

Sep 02, 2019

We are delighted to announce that Netherlands mobile has been certified and is available to all our customers.

more

Video
Did You Know? Custom reporting features on the dashboard

Did You Know? Custom reporting features on the dashboard

Sep 02, 2019

Customer Engagement Manager Brendan Clarke shows us how to us custom reporting features on the default dashboard.

more

Article
Augmented Reality and the Network

Augmented Reality and the Network

Aug 29, 2019

AR is coming, and it will be built on the telecoms foundation ...

more

Article
5 Reasons you need to proactively monitor and test your calls

5 Reasons you need to proactively monitor and test your calls

Aug 28, 2019

Proactively monitoring your calls is essential for any business to thrive. Here are 5 reasons why...

more

Article
Out with the old - phasing out of PSTN/POTS globally by 2030

Out with the old - phasing out of PSTN/POTS globally by 2030

Aug 22, 2019

Voice, data, video, and broadcasting companies are now offering customers more services than ever before...

more

Article
The VoIP connection: Don’t be jittery with bad audio quality

The VoIP connection: Don’t be jittery with bad audio quality

Aug 19, 2019

Jitter can be a major problem for VoIP, Spearline helps provide the solution.

more

Article
Spearline Superticket

Spearline Superticket

Aug 16, 2019

Protect yourself using Spearlines large scale outage alert

more

Video
Spearline Official Opening of Office HQ in Skibbereen August 9 2019

Spearline Official Opening of Office HQ in Skibbereen August 9 2019

Aug 15, 2019

On 9th of Aug Spearline welcomed Dan Mulhall, Ambassador of Ireland to the United States, to officially open our office.

more

Article
Understanding Spearline PDD

Understanding Spearline PDD

Aug 13, 2019

Don’t get held up waiting for the number to dial. Spearline PDD helps you to connect better with your customers.

more

Video
Did You Know? How to view details of issues from the default dashboard

Did You Know? How to view details of issues from the default dashboard

Aug 12, 2019

Junior Technical Solutions Architect Ola Budak shows us how to view details of issues from the default dashboard.

more

News
Spearline open day on August 10 to showcase new headquarters and job opportunities in Skibbereen

Spearline open day on August 10 to showcase new headquarters and job opportunities in Skibbereen

Aug 08, 2019

Spearline is having an open day on Saturday, August 10 at 11am - 3pm on North Street, Skibbereen, Co. Cork.

more

Article
The Significance of Customer Effort Scores

The Significance of Customer Effort Scores

Aug 07, 2019

Improve your CES scores by helping your customers find exactly what they want

more

Video
What Is Latency? Spearline Latency Test Explained

What Is Latency? Spearline Latency Test Explained

Aug 02, 2019

Our whiteboard video explains what latency is and how Spearline can help you identify latency before your customers do.

more

Article
Why proactive call monitoring protects your business

Why proactive call monitoring protects your business

Aug 01, 2019

Proactive monitoring is vital for a business. Don't turn your greatest asset, your customers, into crash-test dummies!

more

Article
No-Fault Found.  The headache of faults where no root-cause can be found.

No-Fault Found. The headache of faults where no root-cause can be found.

Jul 30, 2019

Problem solving is a critical capability in network teams, but it does not always end in finding root cause.

more

News
ITU findings challenged in latency whitepaper by Spearline

ITU findings challenged in latency whitepaper by Spearline

Jul 24, 2019

Spearline has launched a whitepaper for contact centres on the impact of voice latency on business growth.

more

Article
66 countries and counting ... Welcome Bahrain and The UAE to Spearline fixed line testing!

66 countries and counting ... Welcome Bahrain and The UAE to Spearline fixed line testing!

Jul 22, 2019

We are delighted to announce that The United Arab Emirates (UAE) and Bahrain have joined Spearline fixed line testing.

more

Article
Will cognitive networks enable better conversations in the future?

Will cognitive networks enable better conversations in the future?

Jul 16, 2019

Can networks self-regulate to ensure quality of experience for voice channels?

more

Article
Proactively generate more revenue by answering your customer's needs

Proactively generate more revenue by answering your customer's needs

Jul 11, 2019

Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers.

more

Article
How contact centers can improve their customer experience (CX), brand, and bottom line

How contact centers can improve their customer experience (CX), brand, and bottom line

Jul 09, 2019

The real cost of poor quality calls to a business’ bottom line

more

News
Whitepaper:  Is voice latency impacting your business growth?

Whitepaper: Is voice latency impacting your business growth?

Jul 03, 2019

When a customer call suffers a poor connection it is a barrier to good conversation.

more

Whitepaper
Is voice latency impacting your business growth?

Is voice latency impacting your business growth?

Jul 03, 2019

An objective look at the impact of network latency on voice communications.

more

News
UAE server expansion announced at ITW by global in-country number testing company Spearline

UAE server expansion announced at ITW by global in-country number testing company Spearline

Jun 27, 2019

At ITW in Atlanta, Spearline announced the expansion of its in-country number testing platform to the UAE.

more

Video
Did You Know? You can view test call performance history

Did You Know? You can view test call performance history

Jun 21, 2019

Did you know - In this episode our customer engagement manager JJ Barry explains a useful tip on failed number analytics

more

Article
Mobile matters …. are you testing your numbers across mobile networks?

Mobile matters …. are you testing your numbers across mobile networks?

Jun 20, 2019

It's never been more important to ensure your numbers are working across mobile networks.

more

Article
Why the world’s leading brands are prioritizing in-country number testing?

Why the world’s leading brands are prioritizing in-country number testing?

Jun 18, 2019

In-country number testing replicates your global customers’ experience of dialing your number.

more

Article
The Power of Voice Analytics

The Power of Voice Analytics

Jun 13, 2019

Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered.

more

Article
Proactively detect issues with your telecoms carrier ..… before  a customer is impacted

Proactively detect issues with your telecoms carrier ..… before a customer is impacted

Jun 05, 2019

If you have a global customer support number and that number goes down, how do you know?

more

Article
Are you measuring the performance of your outsourced call center agents?

Are you measuring the performance of your outsourced call center agents?

Jun 04, 2019

Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth.

more

Article
Teleworking is happening and it’s changing the employment landscape

Teleworking is happening and it’s changing the employment landscape

May 30, 2019

Remote Agent - Teleworking and Quality of Experience

more

Video
Are You A Carrier? Spearline Carrier Inbound Test Explained

Are You A Carrier? Spearline Carrier Inbound Test Explained

May 29, 2019

See how the Spearline Carrier Inbound test works and can help your business create a better customer experience

more

Article
Why latency matters for business VoIP calls?

Why latency matters for business VoIP calls?

May 21, 2019

Could latency be costing your business losses in revenue? Read our latest blog post to find out more.

more

Article
An interview with Mike Palmer, Spearline's Chief Marketing Officer

An interview with Mike Palmer, Spearline's Chief Marketing Officer

May 09, 2019

With a background in technical support & operations, a switch to marketing has been an interesting career move for Mike!

more

Article
7 ways to improve your customers’ experience on your voice channel

7 ways to improve your customers’ experience on your voice channel

May 08, 2019

While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands

more

Article
New country added to mobile testing, “Dobryj den” Ukraine!

New country added to mobile testing, “Dobryj den” Ukraine!

Apr 30, 2019

Here at Spearline, we are always trying to replicate your customers' call experience.

more

Article
Are you using CLI for advanced call handling?   Is Caller ID supporting your process?

Are you using CLI for advanced call handling? Is Caller ID supporting your process?

Apr 25, 2019

Consistent and accurate presentation of CLI is something every contact center needs, but may not be getting.

more

Article
Cloud telephony is set to reach a value of US$42 billion by 2026

Cloud telephony is set to reach a value of US$42 billion by 2026

Apr 18, 2019

Recent research by Transparency Market Research has confirmed cloud telephony services are set to grow rapidly

more

Video
Call failures.  Are you the last to know?

Call failures. Are you the last to know?

Apr 16, 2019

See how the Spearline testing platform helps you proactively manage your customer voice communication channel.

more

Article
New! Introducing our enhanced reporting engine...equipping you with even more intelligence

New! Introducing our enhanced reporting engine...equipping you with even more intelligence

Apr 09, 2019

We're pleased to announce that from April 2019, we will be giving our customers access to new & enhanced reporting

more

Article
Never receive a false notification with Spearline alerts

Never receive a false notification with Spearline alerts

Apr 09, 2019

Our 24/7 support team will personally verify any issues that may occur, so we remove false alerts before they reach you

more

Article
We've got you covered for in-country number dialling: 65 countries and counting!

We've got you covered for in-country number dialling: 65 countries and counting!

Apr 03, 2019

We're continuing to grow our coverage for in-country automated testing - "Yassas" Cyprus!

more

Video
Are you testing your numbers?

Are you testing your numbers?

Mar 25, 2019

Spearline number testing ensures your critical voice channels support great customer conversations.

more

Article
NEW feature alert! Patrick, the virtual test manager

NEW feature alert! Patrick, the virtual test manager

Mar 20, 2019

This week we're excited to launch the latest upgrade to our automated testing solutions for global contact numbers.

more

Video
Spearline tests explained.

Spearline tests explained.

Mar 12, 2019

See how Spearline can help you manage your network to ensure a great customer experience.

more

Article
Our pick of carriers winning at service quality

Our pick of carriers winning at service quality

Mar 07, 2019

There are many factors which can have an impact on audio quality, be a key challenge is transcoding.

more

Article
Why customers still prefer to call your contact centre

Why customers still prefer to call your contact centre

Feb 27, 2019

In a recent survey and report, the CallMiner Index, one of the key observations is about consumers’ channel preferences.

more

Article
The worst three countries in the world for voice connectivity

The worst three countries in the world for voice connectivity

Feb 22, 2019

The intelligence of inbound voice service offerings is better than ever. But what about quality?

more

Whitepaper
2018 Global telecoms quality of service report

2018 Global telecoms quality of service report

Feb 21, 2019

Insights into global inbound voice trends and country-by country performance

more

Article
SIP pitfalls and how to avoid them - Call centre tech migrations part 2

SIP pitfalls and how to avoid them - Call centre tech migrations part 2

Jan 22, 2019

The clock is counting down on the use of legacy global telephony infrastructure and according to research.

more

Article
Moving to the cloud - Call centre tech migrations part 1

Moving to the cloud - Call centre tech migrations part 1

Jan 20, 2019

The migration from on-premises infrastructure to cloud solutions is well underway.

more

Article
2019 product roadmap

2019 product roadmap

Jan 09, 2019

We have a number of key developments happening in 2019 that we’re excited to share with you!

more

Article
2018: A year of highlights! Plus, 2019 overview

2018: A year of highlights! Plus, 2019 overview

Jan 03, 2019

A summary of some of the developments and launches in 2018 that are already benefiting our customers.

more

Article
So you want to measure audio quality… Is network monitoring the answer?

So you want to measure audio quality… Is network monitoring the answer?

Dec 04, 2018

Audio quality can have a huge impact on customer experience and the performance of your contact centre.

more

Article
What are the best ways to measure audio quality in a telecoms network?

What are the best ways to measure audio quality in a telecoms network?

Nov 27, 2018

Poor audio quality often means a customer can’t complete the objective of their call.

more

Article
PESQ - What is it and how could it transform your customer experience?

PESQ - What is it and how could it transform your customer experience?

Nov 20, 2018

How do you know how good your audio quality is? Put yourself in your customer’s shoes.

more

Article
Our 3 tips to make sure your contact centre is ready for Black Friday

Our 3 tips to make sure your contact centre is ready for Black Friday

Nov 14, 2018

Black Friday is approaching and many of us in contact centre management are understandably nervous.

more

Article
The importance of audio quality for contact centres

The importance of audio quality for contact centres

Nov 12, 2018

How could poor audio quality be affecting your how your customers experience your contact centre?

more

Article
Spearline automated testing goes mobile

Spearline automated testing goes mobile

Jun 11, 2018

Our automated testing has just been supercharged with the roll-out of automated mobile testing to 22 countries.

more

Article
5 reasons to test your numbers, not just your network

5 reasons to test your numbers, not just your network

May 14, 2018

Calling contact centres… 5 reasons to test your numbers not just your network.

more

Article
Spearline Testing Support - the workmate you've always wanted!

Spearline Testing Support - the workmate you've always wanted!

Apr 20, 2018

At Spearline, we understand that saving time is a crucial aspect of running a successful business.

more

Article
How many of your customer-facing numbers are failing?

How many of your customer-facing numbers are failing?

Apr 18, 2018

You probably assume that your company’s global contact numbers are just working. Why wouldn't they be?

more

Article
5 benefits of testing your contact numbers with Spearline

5 benefits of testing your contact numbers with Spearline

Apr 18, 2018

We’ve put together a list of just some of the key benefits of testing your numbers with Spearline.

more

Whitepaper
Beyond Network Monitoring - How network monitoring is keeping you in the dark

Beyond Network Monitoring - How network monitoring is keeping you in the dark

Apr 02, 2018

Network monitoring is a valuable tool but is it still keeping you in the dark about what your customers experience?

more

Webinar
Is your telecom performance dead in the water?

Is your telecom performance dead in the water?

Apr 02, 2018

Explore the impact poor telecoms performance can have, the current benchmarks and some of the solutions available.

more

Article
2017 Year in Review

2017 Year in Review

Jan 23, 2018

The past twelve months have been busy here at Spearline.

more

Article
New Product Releases for 2018

New Product Releases for 2018

Jan 23, 2018

Spearline Product Manager, Mick Gaffney, Gives Us A Preview of New Product Releases for 2018.

more

Article
7 Benefits of Number Testing

7 Benefits of Number Testing

Jul 06, 2017

The key benefits of testing Toll and Toll-Free numbers with Spearline software.

more

Article
Amazon brings Contact Centres to the Cloud

Amazon brings Contact Centres to the Cloud

Apr 12, 2017

Our CTO Matt Lawlor talks about the positive effect of Amazon Connect for the telecoms industry.

more

Article
Spearline team growth

Spearline team growth

Nov 08, 2016

We are delighted to welcome four new members to the Spearline team this month...

more