Will cognitive networks enable better conversations in the future?
Jul 16, 2019
Can networks self-regulate to ensure quality of experience for voice channels?
Proactively generate more revenue by answering your customer's needs
Jul 11, 2019
Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers.
How contact centers can improve their customer experience (CX), brand, and bottom line
Jul 09, 2019
The real cost of poor quality calls to a business’ bottom line
Whitepaper: Is voice latency impacting your business growth?
Jul 03, 2019
When a customer call suffers a poor connection it is a barrier to good conversation.
Is voice latency impacting your business growth?
Jul 03, 2019
An objective look at the impact of network latency on voice communications.
UAE server expansion announced at ITW by global in-country number testing company Spearline
Jun 27, 2019
At ITW in Atlanta, Spearline announced the expansion of its in-country number testing platform to the UAE.
Did You Know Series - episode 1 Test call performance history
Jun 21, 2019
Did you know - In this episode our customer engagement manager JJ Barry explains a useful tip on failed number analytics
Mobile matters …. are you testing your numbers across mobile networks?
Jun 20, 2019
It's never been more important to ensure your numbers are working across mobile networks.
Why the world’s leading brands are prioritizing in-country number testing?
Jun 18, 2019
In-country number testing replicates your global customers’ experience of dialing your number.
The Power of Voice Analytics
Jun 13, 2019
Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered.
Proactively detect issues with your telecoms carrier ..… before a customer is impacted
Jun 05, 2019
If you have a global customer support number and that number goes down, how do you know?
Are you measuring the performance of your outsourced call center agents?
Jun 04, 2019
Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth.
Teleworking is happening and it’s changing the employment landscape
May 30, 2019
Remote Agent - Teleworking and Quality of Experience
Are You A Carrier? Spearline Carrier Inbound Test Explained
May 29, 2019
See how the Spearline Carrier Inbound test works and can help your business create a better customer experience
Why latency matters for business VoIP calls?
May 21, 2019
Could latency be costing your business losses in revenue? Read our latest blog post to find out more.
An interview with Mike Palmer, Spearline's Chief Marketing Officer
May 09, 2019
With a background in technical support & operations, a switch to marketing has been an interesting career move for Mike!
7 ways to improve your customers’ experience on your voice channel
May 08, 2019
While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands
New country added to mobile testing, “Dobryj den” Ukraine!
Apr 30, 2019
Here at Spearline, we are always trying to replicate your customers' call experience.
Are you using CLI for advanced call handling? Is Caller ID supporting your process?
Apr 25, 2019
Consistent and accurate presentation of CLI is something every contact center needs, but may not be getting.
Cloud telephony is set to reach a value of US$42 billion by 2026
Apr 18, 2019
Recent research by Transparency Market Research has confirmed cloud telephony services are set to grow rapidly
Call failures. Are you the last to know?
Apr 16, 2019
See how the Spearline testing platform helps you proactively manage your customer voice communication channel.
New! Introducing our enhanced reporting engine...equipping you with even more intelligence
Apr 09, 2019
We're pleased to announce that from April 2019, we will be giving our customers access to new & enhanced reporting
Never receive a false notification with Spearline alerts
Apr 09, 2019
Our 24/7 support team will personally verify any issues that may occur, so we remove false alerts before they reach you
We've got you covered for in-country number dialling: 65 countries and counting!
Apr 03, 2019
We're continuing to grow our coverage for in-country automated testing - "Yassas" Cyprus!
Are you testing your numbers?
Mar 25, 2019
Spearline number testing ensures your critical voice channels support great customer conversations.
NEW feature alert! Patrick, the virtual test manager
Mar 20, 2019
This week we're excited to launch the latest upgrade to our automated testing solutions for global contact numbers.
Spearline tests explained.
Mar 12, 2019
See how Spearline can help you manage your network to ensure a great customer experience.
Our pick of carriers winning at service quality
Mar 07, 2019
There are many factors which can have an impact on audio quality, be a key challenge is transcoding.
Why customers still prefer to call your contact centre
Feb 27, 2019
In a recent survey and report, the CallMiner Index, one of the key observations is about consumers’ channel preferences.
The worst three countries in the world for voice connectivity
Feb 22, 2019
The intelligence of inbound voice service offerings is better than ever. But what about quality?
2018 Global telecoms quality of service report
Feb 21, 2019
Insights into global inbound voice trends and country-by country performance
SIP pitfalls and how to avoid them - Call centre tech migrations part 2
Jan 22, 2019
The clock is counting down on the use of legacy global telephony infrastructure and according to research.
Moving to the cloud - Call centre tech migrations part 1
Jan 20, 2019
The migration from on-premises infrastructure to cloud solutions is well underway.
2019 product roadmap
Jan 09, 2019
We have a number of key developments happening in 2019 that we’re excited to share with you!
2018: A year of highlights! Plus, 2019 overview
Jan 03, 2019
A summary of some of the developments and launches in 2018 that are already benefiting our customers.
So you want to measure audio quality… Is network monitoring the answer?
Dec 04, 2018
Audio quality can have a huge impact on customer experience and the performance of your contact centre.
What are the best ways to measure audio quality in a telecoms network?
Nov 27, 2018
Poor audio quality often means a customer can’t complete the objective of their call.
PESQ - What is it and how could it transform your customer experience?
Nov 20, 2018
How do you know how good your audio quality is? Put yourself in your customer’s shoes.
Our 3 tips to make sure your contact centre is ready for Black Friday
Nov 14, 2018
Black Friday is approaching and many of us in contact centre management are understandably nervous.
The importance of audio quality for contact centres
Nov 12, 2018
How could poor audio quality be affecting your how your customers experience your contact centre?
Spearline automated testing goes mobile
Jun 11, 2018
Our automated testing has just been supercharged with the roll-out of automated mobile testing to 22 countries.
5 reasons to test your numbers, not just your network
May 14, 2018
Calling contact centres… 5 reasons to test your numbers not just your network.
Spearline Testing Support - the workmate you've always wanted!
Apr 20, 2018
At Spearline, we understand that saving time is a crucial aspect of running a successful business.
How many of your customer-facing numbers are failing?
Apr 18, 2018
You probably assume that your company’s global contact numbers are just working. Why wouldn't they be?
5 benefits of testing your contact numbers with Spearline
Apr 18, 2018
We’ve put together a list of just some of the key benefits of testing your numbers with Spearline.
How network monitoring is keeping you in the dark
Apr 02, 2018
Network monitoring is a valuable tool but is it still keeping you in the dark about what your customers experience?
Is your telecom performance dead in the water?
Apr 02, 2018
Explore the impact poor telecoms performance can have, the current benchmarks and some of the solutions available.
2017 Year in Review
Jan 23, 2018
The past twelve months have been busy here at Spearline.
New Product Releases for 2018
Jan 23, 2018
Spearline Product Manager, Mick Gaffney, Gives Us A Preview of New Product Releases for 2018.
7 Benefits of Number Testing
Jul 06, 2017
The key benefits of testing Toll and Toll-Free numbers with Spearline software.
Amazon brings Contact Centres to the Cloud
Apr 12, 2017
Our CTO Matt Lawlor talks about the positive effect of Amazon Connect for the telecoms industry.
Spearline team growth
Nov 08, 2016
We are delighted to welcome four new members to the Spearline team this month...