Remotely supporting as a System Administrator
Jul 09, 2020
An interview with Daniel Popielnicki, Spearline System Admin, and how he has supported the team during the recent crisis
How To Improve Your Contact Centre QA
Jun 26, 2020
Quality Assurance (QA) is a vital part of any call center as it allows a business to identify and solve potential issues
Season 2 Episode 3: The importance of operations during a crisis
Jun 18, 2020
This episode, Kees and Josh are co-hosted by Mike Palmer, speaking with Colman McCaffrey, Eimear Collins and Elijah Cass
Remotely Working as a Customer Engagement Manager
Jun 11, 2020
An interview with Laura Coughlan, Spearline CE Manager, and how she's adapted to the remote working lifestyle.
Spearline Podcast | Season 2 Episode 2: Remote working in a changing world
May 13, 2020
The newest episode of the Spearline Podcast, Kees and Josh are back and things are in a whole new environment
How Spearline provides support to the remote working environment
May 07, 2020
An interview with Spearline CEO and Co-Founder Kevin Buckley.
Mindfulness and Mental Well Being in the Workplace
Apr 30, 2020
It’s important to keep your employees connected and to look out for one another
Why strong connectivity is essential for Remote Working
Apr 16, 2020
Businesses need to ensure their connections are stable and trustworthy for an excellent remote working experience
5 Key Tips for Remote Working....with kids!
Apr 02, 2020
Spearline Enterprise Solutions Manager Howard Meredith shares some top tips when Remote Working with kids.
Spearline Podcast | Season 2 Episode 1: Working From Home
Mar 19, 2020
CMO Mike Palmer speaks with CEO & Co-Founder Kevin Buckley about what its means for companies to Remote Work today.
5 Challenges Your Contact Center Could Be Facing In 2020
Jan 23, 2020
With Spearline, you can proactively identify these common contact center challenges.
6 New Years Goals For Contact Centers
Jan 09, 2020
With the celebrations and holidays wrapped up, it’s always good to set goals for you and your business for the new year.
How to Deal With Difficult Customers Correctly in Contact Centers
Jan 07, 2020
For call center agents, they can be facing sometimes over 100 frustrated callers a day and that can be extremely testing
Spearline Podcast | Episode 6: #HereToStay
Dec 18, 2019
This week Josh talks to Lorraine McCarthy about her role as the Chief People and Culture Officer and #HereToStay
An insight into the process of developing a product for a customer
Nov 21, 2019
An interview with Brian Mullins, Software Engineer at Spearline.
A behind the scenes look at the importance of benchmarking and testing
Nov 14, 2019
An interview with Ola Budak, Technical Solutions Architect at Spearline
Spearline Podcast | Episode 4: Development and Artificial Intelligence
Oct 30, 2019
This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I.
A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally
Oct 29, 2019
An interview with Patrick Lynch, Service Reliability Engineer at Spearline
Celebrating Diwali at Spearline
Oct 25, 2019
Diwali, the 5 day festival of lights, is being celebrated here in Skibbereen!
The importance of motivating your Call Center agents
Oct 24, 2019
Spearline supports wellbeing at work by offering safe strategies for looking after your agents
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind
Oct 16, 2019
This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.
Spearline’s Automated Number Test Campaign: 10 Years Strong
Oct 08, 2019
Celebrating a decade of number testing at Spearline
Spearline Podcast | Episode 2: Customer focus and CX Day
Oct 01, 2019
In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.
Sparking off the Spearline Summit 2019
Sep 17, 2019
Exciting times ahead for Spearline as the 2019 Summit gets underway in Skibbereen.
The importance of connectivity for remote working in small businesses
Sep 04, 2019
Businesses are embracing remote working but how can they be sure connections are trustworthy and stable?