Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

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Remotely supporting as a System Administrator

Remotely supporting as a System Administrator

Jul 09, 2020

An interview with Daniel Popielnicki, Spearline System Admin, and how he has supported the team during the recent crisis

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Article
How To Improve Your Contact Centre QA

How To Improve Your Contact Centre QA

Jun 26, 2020

Quality Assurance (QA) is a vital part of any call center as it allows a business to identify and solve potential issues

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Article
Season 2 Episode 3: The importance of operations during a crisis

Season 2 Episode 3: The importance of operations during a crisis

Jun 18, 2020

This episode, Kees and Josh are co-hosted by Mike Palmer, speaking with Colman McCaffrey, Eimear Collins and Elijah Cass

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Article
Remotely Working as a Customer Engagement Manager

Remotely Working as a Customer Engagement Manager

Jun 11, 2020

An interview with Laura Coughlan, Spearline CE Manager, and how she's adapted to the remote working lifestyle.

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Article
Spearline Podcast | Season 2 Episode 2: Remote working in a changing world

Spearline Podcast | Season 2 Episode 2: Remote working in a changing world

May 13, 2020

The newest episode of the Spearline Podcast, Kees and Josh are back and things are in a whole new environment

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How Spearline provides support to the remote working environment

How Spearline provides support to the remote working environment

May 07, 2020

An interview with Spearline CEO and Co-Founder Kevin Buckley.

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Article
Mindfulness and Mental Well Being in the Workplace

Mindfulness and Mental Well Being in the Workplace

Apr 30, 2020

It’s important to keep your employees connected and to look out for one another

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Article
Why strong connectivity is essential for Remote Working

Why strong connectivity is essential for Remote Working

Apr 16, 2020

Businesses need to ensure their connections are stable and trustworthy for an excellent remote working experience

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Article
5 Key Tips for Remote Working....with kids!

5 Key Tips for Remote Working....with kids!

Apr 02, 2020

Spearline Enterprise Solutions Manager Howard Meredith shares some top tips when Remote Working with kids.

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Article
Spearline Podcast | Season 2 Episode 1: Working From Home

Spearline Podcast | Season 2 Episode 1: Working From Home

Mar 19, 2020

CMO Mike Palmer speaks with CEO & Co-Founder Kevin Buckley about what its means for companies to Remote Work today.

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Article
5 Challenges Your Contact Center Could Be Facing In 2020

5 Challenges Your Contact Center Could Be Facing In 2020

Jan 23, 2020

With Spearline, you can proactively identify these common contact center challenges.

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Article
6 New Years Goals For Contact Centers

6 New Years Goals For Contact Centers

Jan 09, 2020

With the celebrations and holidays wrapped up, it’s always good to set goals for you and your business for the new year.

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Article
How to Deal With Difficult Customers Correctly in Contact Centers

How to Deal With Difficult Customers Correctly in Contact Centers

Jan 07, 2020

For call center agents, they can be facing sometimes over 100 frustrated callers a day and that can be extremely testing

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Article
Spearline Podcast | Episode 6: #HereToStay

Spearline Podcast | Episode 6: #HereToStay

Dec 18, 2019

This week Josh talks to Lorraine McCarthy about her role as the Chief People and Culture Officer and #HereToStay

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Article
An insight into the process of developing a product for a customer

An insight into the process of developing a product for a customer

Nov 21, 2019

An interview with Brian Mullins, Software Engineer at Spearline.

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Article
A behind the scenes look at the importance of benchmarking and testing

A behind the scenes look at the importance of benchmarking and testing

Nov 14, 2019

An interview with Ola Budak, Technical Solutions Architect at Spearline

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Article
Spearline Podcast | Episode 4: Development and Artificial Intelligence

Spearline Podcast | Episode 4: Development and Artificial Intelligence

Oct 30, 2019

This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I.

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Article
A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally

A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally

Oct 29, 2019

An interview with Patrick Lynch, Service Reliability Engineer at Spearline

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Article
Celebrating Diwali at Spearline

Celebrating Diwali at Spearline

Oct 25, 2019

Diwali, the 5 day festival of lights, is being celebrated here in Skibbereen!

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Article
The importance of motivating your Call Center agents

The importance of motivating your Call Center agents

Oct 24, 2019

Spearline supports wellbeing at work by offering safe strategies for looking after your agents

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Article
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Oct 16, 2019

This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.

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Article
Spearline’s Automated Number Test Campaign: 10 Years Strong

Spearline’s Automated Number Test Campaign: 10 Years Strong

Oct 08, 2019

Celebrating a decade of number testing at Spearline

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Article
Spearline Podcast | Episode 2: Customer focus and CX Day

Spearline Podcast | Episode 2: Customer focus and CX Day

Oct 01, 2019

In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.

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Article
Sparking off the Spearline Summit 2019

Sparking off the Spearline Summit 2019

Sep 17, 2019

Exciting times ahead for Spearline as the 2019 Summit gets underway in Skibbereen.

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Article
The importance of connectivity for remote working in small businesses

The importance of connectivity for remote working in small businesses

Sep 04, 2019

Businesses are embracing remote working but how can they be sure connections are trustworthy and stable?

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