Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

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Improving your Customer Experience with Spearline

Improving your Customer Experience with Spearline

Sep 22, 2020

Knowing your problems before they become a major issue and resolving them quickly can greatly benefit your business.

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Never assume your Global Contact Numbers are always working

Never assume your Global Contact Numbers are always working

Aug 13, 2020

Your phone lines are one of your most important assets. It's time to be proactive.

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4 Essential Tips For Your Contact Center Agent Scripts

4 Essential Tips For Your Contact Center Agent Scripts

Aug 05, 2020

While companies utilize chatbots and instant messaging, voice still remains the most popular channel for engagement.

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Strengthening relationships with customers remotely.

Strengthening relationships with customers remotely.

Jul 23, 2020

Insights shared from Brendan Clarke, Spearline Customer Engagement Manager

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Connect Magazine Issue 2

Connect Magazine Issue 2

Jul 16, 2020

Welcome to the latest edition of Connect Magazine, providing insights in the telecommunications industry.

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CEO update: COVID-19's impact on telecommunications globally

CEO update: COVID-19's impact on telecommunications globally

Jun 26, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Remotely Working as a Customer Engagement Manager

Remotely Working as a Customer Engagement Manager

Jun 11, 2020

An interview with Laura Coughlan, Spearline CE Manager, and how she's adapted to the remote working lifestyle.

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The Key Factors Affecting Contact Centre Audio Quality

The Key Factors Affecting Contact Centre Audio Quality

Jun 09, 2020

The need to measure the audio quality of calls may seem self-evident but it's shocking how many companies fail to do so.

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4 signs that a contact center needs to upgrade

4 signs that a contact center needs to upgrade

May 21, 2020

How do you know when a contact center needs to upgrade?

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Innovative contact center trends

Innovative contact center trends

Apr 23, 2020

New technological improvements are advancing the ecosystem within call centers.

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Top Three Tried and Tested Ways to Improve the Customer Experience

Top Three Tried and Tested Ways to Improve the Customer Experience

Jan 30, 2020

Ensure your customers have the best experience by following these 3 easy steps.

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6 New Years Goals For Contact Centers

6 New Years Goals For Contact Centers

Jan 09, 2020

With the celebrations and holidays wrapped up, it’s always good to set goals for you and your business for the new year.

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How to Deal With Difficult Customers Correctly in Contact Centers

How to Deal With Difficult Customers Correctly in Contact Centers

Jan 07, 2020

For call center agents, they can be facing sometimes over 100 frustrated callers a day and that can be extremely testing

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Spearline Podcast | Episode 6: #HereToStay

Spearline Podcast | Episode 6: #HereToStay

Dec 18, 2019

This week Josh talks to Lorraine McCarthy about her role as the Chief People and Culture Officer and #HereToStay

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How Latency is affecting YOUR customers

How Latency is affecting YOUR customers

Nov 19, 2019

And how Spearline provides help in resolving these issues.

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Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Oct 16, 2019

This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.

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Spearline’s JJ Barry talks about customer engagement and being world leaders in CSAT and NPS

Spearline’s JJ Barry talks about customer engagement and being world leaders in CSAT and NPS

Oct 09, 2019

An interview with JJ Barry, Customer Engagement Manager at Spearline.

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Spearline Podcast | Episode 2: Customer focus and CX Day

Spearline Podcast | Episode 2: Customer focus and CX Day

Oct 01, 2019

In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.

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The importance of connectivity for remote working in small businesses

The importance of connectivity for remote working in small businesses

Sep 04, 2019

Businesses are embracing remote working but how can they be sure connections are trustworthy and stable?

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Spearline Superticket

Spearline Superticket

Aug 16, 2019

Protect yourself using Spearlines large scale outage alert

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The Significance of Customer Effort Scores

The Significance of Customer Effort Scores

Aug 07, 2019

Improve your CES scores by helping your customers find exactly what they want

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Why latency matters for business VoIP calls?

Why latency matters for business VoIP calls?

May 21, 2019

Could latency be costing your business losses in revenue? Read our latest blog post to find out more.

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