Improving your Customer Experience with Spearline
Sep 22, 2020
Knowing your problems before they become a major issue and resolving them quickly can greatly benefit your business.
Never assume your Global Contact Numbers are always working
Aug 13, 2020
Your phone lines are one of your most important assets. It's time to be proactive.
4 Essential Tips For Your Contact Center Agent Scripts
Aug 05, 2020
While companies utilize chatbots and instant messaging, voice still remains the most popular channel for engagement.
Strengthening relationships with customers remotely.
Jul 23, 2020
Insights shared from Brendan Clarke, Spearline Customer Engagement Manager
Connect Magazine Issue 2
Jul 16, 2020
Welcome to the latest edition of Connect Magazine, providing insights in the telecommunications industry.
CEO update: COVID-19's impact on telecommunications globally
Jun 26, 2020
At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
Remotely Working as a Customer Engagement Manager
Jun 11, 2020
An interview with Laura Coughlan, Spearline CE Manager, and how she's adapted to the remote working lifestyle.
The Key Factors Affecting Contact Centre Audio Quality
Jun 09, 2020
The need to measure the audio quality of calls may seem self-evident but it's shocking how many companies fail to do so.
4 signs that a contact center needs to upgrade
May 21, 2020
How do you know when a contact center needs to upgrade?
Innovative contact center trends
Apr 23, 2020
New technological improvements are advancing the ecosystem within call centers.
Top Three Tried and Tested Ways to Improve the Customer Experience
Jan 30, 2020
Ensure your customers have the best experience by following these 3 easy steps.
6 New Years Goals For Contact Centers
Jan 09, 2020
With the celebrations and holidays wrapped up, it’s always good to set goals for you and your business for the new year.
How to Deal With Difficult Customers Correctly in Contact Centers
Jan 07, 2020
For call center agents, they can be facing sometimes over 100 frustrated callers a day and that can be extremely testing
Spearline Podcast | Episode 6: #HereToStay
Dec 18, 2019
This week Josh talks to Lorraine McCarthy about her role as the Chief People and Culture Officer and #HereToStay
How Latency is affecting YOUR customers
Nov 19, 2019
And how Spearline provides help in resolving these issues.
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind
Oct 16, 2019
This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.
Spearline’s JJ Barry talks about customer engagement and being world leaders in CSAT and NPS
Oct 09, 2019
An interview with JJ Barry, Customer Engagement Manager at Spearline.
Spearline Podcast | Episode 2: Customer focus and CX Day
Oct 01, 2019
In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.
The importance of connectivity for remote working in small businesses
Sep 04, 2019
Businesses are embracing remote working but how can they be sure connections are trustworthy and stable?
Aug 16, 2019
Protect yourself using Spearlines large scale outage alert
The Significance of Customer Effort Scores
Aug 07, 2019
Improve your CES scores by helping your customers find exactly what they want
Why latency matters for business VoIP calls?
May 21, 2019
Could latency be costing your business losses in revenue? Read our latest blog post to find out more.