Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

Article
Return on investment for enterprise

Return on investment for enterprise

Mar 24, 2020

Discover how your enterprise could achieve a greater return on investment by utilizing Spearline testing

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Article
Top Three Tried and Tested Ways to Improve the Customer Experience

Top Three Tried and Tested Ways to Improve the Customer Experience

Jan 30, 2020

Ensure your customers have the best experience by following these 3 easy steps.

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Article
5 Challenges Your Contact Center Could Be Facing In 2020

5 Challenges Your Contact Center Could Be Facing In 2020

Jan 23, 2020

With Spearline, you can proactively identify these common contact center challenges.

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Article
Case Study: Can Your Customers Always Connect With You?

Case Study: Can Your Customers Always Connect With You?

Jan 16, 2020

That one call could be the make or break moment for them, and you don’t want to let your customers down.

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Article
6 New Years Goals For Contact Centers

6 New Years Goals For Contact Centers

Jan 09, 2020

With the celebrations and holidays wrapped up, it’s always good to set goals for you and your business for the new year.

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Article
How to Deal With Difficult Customers Correctly in Contact Centers

How to Deal With Difficult Customers Correctly in Contact Centers

Jan 07, 2020

For call center agents, they can be facing sometimes over 100 frustrated callers a day and that can be extremely testing

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Article
A new dawn - educating, innovating and connecting telecoms

A new dawn - educating, innovating and connecting telecoms

Dec 23, 2019

What we do here at Spearline is not commonplace so we educate the telecoms industry while we continue to innovate.

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News
Here to Stay initiative to showcase jobs in Skibbereen launched by Spearline, Ludgate and O’Donnell Design Ltd.

Here to Stay initiative to showcase jobs in Skibbereen launched by Spearline, Ludgate and O’Donnell Design Ltd.

Dec 20, 2019

Three West Cork businesses launched the Here to Stay initiative to showcase job opportunities in Skibbereen.

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News
18 weeks paid maternity and adoptive leave and paid paternity leave announced by Irish tech company Spearline

18 weeks paid maternity and adoptive leave and paid paternity leave announced by Irish tech company Spearline

Dec 19, 2019

Spearline has introduced paid maternity and adoptive leave for 18 weeks and paid paternity leave, as of January 1, 2020.

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Article
Connecting: Irish-USA links, staying true to our roots and job creation locally

Connecting: Irish-USA links, staying true to our roots and job creation locally

Dec 18, 2019

During 2019, Spearline was privileged to officially open two new offices in Ireland.

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Article
Connecting the world from rural Ireland

Connecting the world from rural Ireland

Dec 16, 2019

Since we founded Spearline in 2003, the company has changed and so too has the industry. It's an exciting time.

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Article
Generation 5: Going Mobile

Generation 5: Going Mobile

Dec 12, 2019

Out with the old home broadband and in with the new mobile connectivity.

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Article
Give the gift of better global communication to customers this Christmas

Give the gift of better global communication to customers this Christmas

Dec 05, 2019

In the lead-up to Christmas, for family and friends abroad, there is one gift that is priceless - a conversation.

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Article
Proactively prepare your contact center for Black Friday.

Proactively prepare your contact center for Black Friday.

Nov 26, 2019

Black Friday is right around the corner. Ensure your contact center is prepared for one of the busiest days of the year.

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Article
How Latency is affecting YOUR customers

How Latency is affecting YOUR customers

Nov 19, 2019

And how Spearline provides help in resolving these issues.

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Article
The importance of motivating your Call Center agents

The importance of motivating your Call Center agents

Oct 24, 2019

Spearline supports wellbeing at work by offering safe strategies for looking after your agents

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Article
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Oct 16, 2019

This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.

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Article
Common Online Conferencing Problems

Common Online Conferencing Problems

Oct 10, 2019

Problems can be encountered at different stages of a conference call. It’s best to be prepared and know what’s ahead

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Article
Happy CX Day 2019!

Happy CX Day 2019!

Oct 01, 2019

CX Day celebrates the professionals and companies that make great customer experiences happen.

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Article
Spearline Podcast | Episode 2: Customer focus and CX Day

Spearline Podcast | Episode 2: Customer focus and CX Day

Oct 01, 2019

In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.

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Article
Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company

Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company

Sep 11, 2019

Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO.

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Article
The importance of connectivity for remote working in small businesses

The importance of connectivity for remote working in small businesses

Sep 04, 2019

Businesses are embracing remote working but how can they be sure connections are trustworthy and stable?

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Article
Talking Is Easier

Talking Is Easier

Sep 03, 2019

Despite having so many choices in customer engagement, customers still find it easier to talk...

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Article
5 Reasons you need to proactively monitor and test your calls

5 Reasons you need to proactively monitor and test your calls

Aug 28, 2019

Proactively monitoring your calls is essential for any business to thrive. Here are 5 reasons why...

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Article
The VoIP connection: Don’t be jittery with bad audio quality

The VoIP connection: Don’t be jittery with bad audio quality

Aug 19, 2019

Jitter can be a major problem for VoIP, Spearline helps provide the solution.

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Article
The Significance of Customer Effort Scores

The Significance of Customer Effort Scores

Aug 07, 2019

Improve your CES scores by helping your customers find exactly what they want

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Article
Proactively generate more revenue by answering your customer's needs

Proactively generate more revenue by answering your customer's needs

Jul 11, 2019

Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers.

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