Generation 5: Going Mobile
Dec 12, 2019
Out with the old home broadband and in with the new mobile connectivity.
Give the gift of better global communication to customers this Christmas
Dec 05, 2019
In the lead-up to Christmas, for family and friends abroad, there is one gift that is priceless - a conversation.
Proactively prepare your contact center for Black Friday.
Nov 26, 2019
Black Friday is right around the corner. Ensure your contact center is prepared for one of the busiest days of the year.
How Latency is affecting YOUR customers
Nov 19, 2019
And how Spearline provides help in resolving these issues.
The importance of motivating your Call Center agents
Oct 24, 2019
Spearline supports wellbeing at work by offering safe strategies for looking after your agents
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind
Oct 16, 2019
This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.
Common Online Conferencing Problems
Oct 10, 2019
Problems can be encountered at different stages of a conference call. It’s best to be prepared and know what’s ahead
Happy CX Day 2019!
Oct 01, 2019
CX Day celebrates the professionals and companies that make great customer experiences happen.
Spearline Podcast | Episode 2: Customer focus and CX Day
Oct 01, 2019
In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.
Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company
Sep 11, 2019
Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO.
The importance of connectivity for remote working in small businesses
Sep 04, 2019
Businesses are embracing remote working but how can they be sure connections are trustworthy and stable?
Talking Is Easier
Sep 03, 2019
Despite having so many choices in customer engagement, customers still find it easier to talk...
5 Reasons you need to proactively monitor and test your calls
Aug 28, 2019
Proactively monitoring your calls is essential for any business to thrive. Here are 5 reasons why...
The VoIP connection: Don’t be jittery with bad audio quality
Aug 19, 2019
Jitter can be a major problem for VoIP, Spearline helps provide the solution.
The Significance of Customer Effort Scores
Aug 07, 2019
Improve your CES scores by helping your customers find exactly what they want
Proactively generate more revenue by answering your customer's needs
Jul 11, 2019
Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers.