Never assume your Global Contact Numbers are always working
Aug 13, 2020
Your phone lines are one of your most important assets. It's time to be proactive.
4 Essential Tips For Your Contact Center Agent Scripts
Aug 04, 2020
While companies utilize chatbots and instant messaging, voice still remains the most popular channel for engagement.
Strengthening relationships with customers remotely.
Jul 23, 2020
Insights shared from Brendan Clarke, Spearline Customer Engagement Manager
Remotely Working as a Customer Engagement Manager
Jun 11, 2020
An interview with Laura Coughlan, Spearline CE Manager, and how she's adapted to the remote working lifestyle.
The Key Factors Affecting Contact Centre Audio Quality
Jun 09, 2020
The need to measure the audio quality of calls may seem self-evident but it's shocking how many companies fail to do so.
4 signs that a contact center needs to upgrade
May 21, 2020
How do you know when a contact center needs to upgrade?
How Spearline provides support to the remote working environment
May 07, 2020
An interview with Spearline CEO and Co-Founder Kevin Buckley.
Innovative contact center trends
Apr 23, 2020
New technological improvements are advancing the ecosystem within call centers.
Return on investment for enterprise
Mar 24, 2020
Discover how your enterprise could achieve a greater return on investment by utilizing Spearline testing
Top Three Tried and Tested Ways to Improve the Customer Experience
Jan 30, 2020
Ensure your customers have the best experience by following these 3 easy steps.
5 Challenges Your Contact Center Could Be Facing In 2020
Jan 23, 2020
With Spearline, you can proactively identify these common contact center challenges.
Case Study: Can Your Customers Always Connect With You?
Jan 16, 2020
That one call could be the make or break moment for them, and you don’t want to let your customers down.
6 New Years Goals For Contact Centers
Jan 09, 2020
With the celebrations and holidays wrapped up, it’s always good to set goals for you and your business for the new year.
How to Deal With Difficult Customers Correctly in Contact Centers
Jan 07, 2020
For call center agents, they can be facing sometimes over 100 frustrated callers a day and that can be extremely testing
A new dawn - educating, innovating and connecting telecoms
Dec 23, 2019
What we do here at Spearline is not commonplace so we educate the telecoms industry while we continue to innovate.
Here to Stay initiative to showcase jobs in Skibbereen launched by Spearline, Ludgate and O’Donnell Design Ltd.
Dec 20, 2019
Three West Cork businesses launched the Here to Stay initiative to showcase job opportunities in Skibbereen.
18 weeks paid maternity and adoptive leave and paid paternity leave announced by Irish tech company Spearline
Dec 19, 2019
Spearline has introduced paid maternity and adoptive leave for 18 weeks and paid paternity leave, as of January 1, 2020.
Connecting: Irish-USA links, staying true to our roots and job creation locally
Dec 18, 2019
During 2019, Spearline was privileged to officially open two new offices in Ireland.
Connecting the world from rural Ireland
Dec 16, 2019
Since we founded Spearline in 2003, the company has changed and so too has the industry. It's an exciting time.
Generation 5: Going Mobile
Dec 12, 2019
Out with the old home broadband and in with the new mobile connectivity.
Give the gift of better global communication to customers this Christmas
Dec 05, 2019
In the lead-up to Christmas, for family and friends abroad, there is one gift that is priceless - a conversation.
Proactively prepare your contact center for Black Friday.
Nov 26, 2019
Black Friday is right around the corner. Ensure your contact center is prepared for one of the busiest days of the year.
How Latency is affecting YOUR customers
Nov 19, 2019
And how Spearline provides help in resolving these issues.
The importance of motivating your Call Center agents
Oct 24, 2019
Spearline supports wellbeing at work by offering safe strategies for looking after your agents
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind
Oct 16, 2019
This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.
Common Online Conferencing Problems
Oct 10, 2019
Problems can be encountered at different stages of a conference call. It’s best to be prepared and know what’s ahead
Happy CX Day 2019!
Oct 01, 2019
CX Day celebrates the professionals and companies that make great customer experiences happen.
Spearline Podcast | Episode 2: Customer focus and CX Day
Oct 01, 2019
In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.
Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company
Sep 11, 2019
Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO.
The importance of connectivity for remote working in small businesses
Sep 04, 2019
Businesses are embracing remote working but how can they be sure connections are trustworthy and stable?
Talking Is Easier
Sep 03, 2019
Despite having so many choices in customer engagement, customers still find it easier to talk...
5 Reasons you need to proactively monitor and test your calls
Aug 28, 2019
Proactively monitoring your calls is essential for any business to thrive. Here are 5 reasons why...
The VoIP connection: Don’t be jittery with bad audio quality
Aug 19, 2019
Jitter can be a major problem for VoIP, Spearline helps provide the solution.
The Significance of Customer Effort Scores
Aug 07, 2019
Improve your CES scores by helping your customers find exactly what they want
Proactively generate more revenue by answering your customer's needs
Jul 11, 2019
Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers.