Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

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Generation 5: Going Mobile

Generation 5: Going Mobile

Dec 12, 2019

Out with the old home broadband and in with the new mobile connectivity.

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Give the gift of better global communication to customers this Christmas

Give the gift of better global communication to customers this Christmas

Dec 05, 2019

In the lead-up to Christmas, for family and friends abroad, there is one gift that is priceless - a conversation.

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Proactively prepare your contact center for Black Friday.

Proactively prepare your contact center for Black Friday.

Nov 26, 2019

Black Friday is right around the corner. Ensure your contact center is prepared for one of the busiest days of the year.

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How Latency is affecting YOUR customers

How Latency is affecting YOUR customers

Nov 19, 2019

And how Spearline provides help in resolving these issues.

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The importance of motivating your Call Center agents

The importance of motivating your Call Center agents

Oct 24, 2019

Spearline supports wellbeing at work by offering safe strategies for looking after your agents

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Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Oct 16, 2019

This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.

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Common Online Conferencing Problems

Common Online Conferencing Problems

Oct 10, 2019

Problems can be encountered at different stages of a conference call. It’s best to be prepared and know what’s ahead

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Happy CX Day 2019!

Happy CX Day 2019!

Oct 01, 2019

CX Day celebrates the professionals and companies that make great customer experiences happen.

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Spearline Podcast | Episode 2: Customer focus and CX Day

Spearline Podcast | Episode 2: Customer focus and CX Day

Oct 01, 2019

In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.

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Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company

Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company

Sep 11, 2019

Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO.

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The importance of connectivity for remote working in small businesses

The importance of connectivity for remote working in small businesses

Sep 04, 2019

Businesses are embracing remote working but how can they be sure connections are trustworthy and stable?

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Article
Talking Is Easier

Talking Is Easier

Sep 03, 2019

Despite having so many choices in customer engagement, customers still find it easier to talk...

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Article
5 Reasons you need to proactively monitor and test your calls

5 Reasons you need to proactively monitor and test your calls

Aug 28, 2019

Proactively monitoring your calls is essential for any business to thrive. Here are 5 reasons why...

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The VoIP connection: Don’t be jittery with bad audio quality

The VoIP connection: Don’t be jittery with bad audio quality

Aug 19, 2019

Jitter can be a major problem for VoIP, Spearline helps provide the solution.

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The Significance of Customer Effort Scores

The Significance of Customer Effort Scores

Aug 07, 2019

Improve your CES scores by helping your customers find exactly what they want

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Proactively generate more revenue by answering your customer's needs

Proactively generate more revenue by answering your customer's needs

Jul 11, 2019

Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers.

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