Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

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Proactively prepare your contact center for Black Friday.

Proactively prepare your contact center for Black Friday.

Nov 26, 2019

Black Friday is right around the corner. Ensure your contact center is prepared for one of the busiest days of the year.

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How contact centres monitor their telecoms networks to reduce customer churn

How contact centres monitor their telecoms networks to reduce customer churn

Oct 31, 2019

Contact centres face issues like latency and jitter every day without even knowing it’s happening.

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A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally

A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally

Oct 29, 2019

An interview with Patrick Lynch, Service Reliability Engineer at Spearline

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Article
Managing CX - Hidden downtime and blind spots

Managing CX - Hidden downtime and blind spots

Oct 22, 2019

Surprises can be fantastic and energizing, but for IT professionals not so.

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Article
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Oct 16, 2019

This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.

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Article
Spearline’s Automated Number Test Campaign: 10 Years Strong

Spearline’s Automated Number Test Campaign: 10 Years Strong

Oct 08, 2019

Celebrating a decade of number testing at Spearline

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Article
Spearline Podcast | Episode 2: Customer focus and CX Day

Spearline Podcast | Episode 2: Customer focus and CX Day

Oct 01, 2019

In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.

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Article
How the Contact Centre industry has changed over the past five years

How the Contact Centre industry has changed over the past five years

Sep 26, 2019

To celebrate Engineer's Day 2019 in India, Orla Clancy interviewed Prashant Sharma, Country Manager at Spearline.

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Article
Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company

Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company

Sep 11, 2019

Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO.

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Article
Talking Is Easier

Talking Is Easier

Sep 03, 2019

Despite having so many choices in customer engagement, customers still find it easier to talk...

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Article
Augmented Reality and the Network

Augmented Reality and the Network

Aug 29, 2019

AR is coming, and it will be built on the telecoms foundation ...

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Article
5 Reasons you need to proactively monitor and test your calls

5 Reasons you need to proactively monitor and test your calls

Aug 28, 2019

Proactively monitoring your calls is essential for any business to thrive. Here are 5 reasons why...

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Article
Out with the old - phasing out of PSTN/POTS globally by 2030

Out with the old - phasing out of PSTN/POTS globally by 2030

Aug 22, 2019

Voice, data, video, and broadcasting companies are now offering customers more services than ever before...

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Article
Spearline Superticket

Spearline Superticket

Aug 16, 2019

Protect yourself using Spearlines large scale outage alert

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Article
Understanding Spearline PDD

Understanding Spearline PDD

Aug 13, 2019

Don’t get held up waiting for the number to dial. Spearline PDD helps you to connect better with your customers.

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Article
The Significance of Customer Effort Scores

The Significance of Customer Effort Scores

Aug 07, 2019

Improve your CES scores by helping your customers find exactly what they want

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Article
Why proactive call monitoring protects your business

Why proactive call monitoring protects your business

Aug 01, 2019

Proactive monitoring is vital for a business. Don't turn your greatest asset, your customers, into crash-test dummies!

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Article
No-Fault Found.  The headache of faults where no root-cause can be found.

No-Fault Found. The headache of faults where no root-cause can be found.

Jul 30, 2019

Problem solving is a critical capability in network teams, but it does not always end in finding root cause.

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Article
How contact centers can improve their customer experience (CX), brand, and bottom line

How contact centers can improve their customer experience (CX), brand, and bottom line

Jul 09, 2019

The real cost of poor quality calls to a business’ bottom line

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Article
The Power of Voice Analytics

The Power of Voice Analytics

Jun 13, 2019

Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered.

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Article
Are you measuring the performance of your outsourced call center agents?

Are you measuring the performance of your outsourced call center agents?

Jun 04, 2019

Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth.

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Article
Teleworking is happening and it’s changing the employment landscape

Teleworking is happening and it’s changing the employment landscape

May 30, 2019

Remote Agent - Teleworking and Quality of Experience

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Article
7 ways to improve your customers’ experience on your voice channel

7 ways to improve your customers’ experience on your voice channel

May 08, 2019

While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands

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Article
New country added to mobile testing, “Dobryj den” Ukraine!

New country added to mobile testing, “Dobryj den” Ukraine!

Apr 30, 2019

Here at Spearline, we are always trying to replicate your customers' call experience.

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Article
Are you using CLI for advanced call handling?   Is Caller ID supporting your process?

Are you using CLI for advanced call handling? Is Caller ID supporting your process?

Apr 25, 2019

Consistent and accurate presentation of CLI is something every contact center needs, but may not be getting.

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Article
SIP pitfalls and how to avoid them - Call centre tech migrations part 2

SIP pitfalls and how to avoid them - Call centre tech migrations part 2

Jan 22, 2019

The clock is counting down on the use of legacy global telephony infrastructure and according to research.

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Moving to the cloud - Call centre tech migrations part 1

Moving to the cloud - Call centre tech migrations part 1

Jan 20, 2019

The migration from on-premises infrastructure to cloud solutions is well underway.

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Article
2018: A year of highlights! Plus, 2019 overview

2018: A year of highlights! Plus, 2019 overview

Jan 03, 2019

A summary of some of the developments and launches in 2018 that are already benefiting our customers.

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Article
So you want to measure audio quality… Is network monitoring the answer?

So you want to measure audio quality… Is network monitoring the answer?

Dec 04, 2018

Audio quality can have a huge impact on customer experience and the performance of your contact centre.

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Article
What are the best ways to measure audio quality in a telecoms network?

What are the best ways to measure audio quality in a telecoms network?

Nov 27, 2018

Poor audio quality often means a customer can’t complete the objective of their call.

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Article
PESQ - What is it and how could it transform your customer experience?

PESQ - What is it and how could it transform your customer experience?

Nov 20, 2018

How do you know how good your audio quality is? Put yourself in your customer’s shoes.

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Article
Our 3 tips to make sure your contact centre is ready for Black Friday

Our 3 tips to make sure your contact centre is ready for Black Friday

Nov 14, 2018

Black Friday is approaching and many of us in contact centre management are understandably nervous.

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Article
The importance of audio quality for contact centres

The importance of audio quality for contact centres

Nov 12, 2018

How could poor audio quality be affecting your how your customers experience your contact centre?

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Article
Spearline automated testing goes mobile

Spearline automated testing goes mobile

Jun 11, 2018

Our automated testing has just been supercharged with the roll-out of automated mobile testing to 22 countries.

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Article
5 reasons to test your numbers, not just your network

5 reasons to test your numbers, not just your network

May 14, 2018

Calling contact centres… 5 reasons to test your numbers not just your network.

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Article
Spearline Testing Support - the workmate you've always wanted!

Spearline Testing Support - the workmate you've always wanted!

Apr 20, 2018

At Spearline, we understand that saving time is a crucial aspect of running a successful business.

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Article
How many of your customer-facing numbers are failing?

How many of your customer-facing numbers are failing?

Apr 18, 2018

You probably assume that your company’s global contact numbers are just working. Why wouldn't they be?

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Article
2017 Year in Review

2017 Year in Review

Jan 23, 2018

The past twelve months have been busy here at Spearline.

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Article
New Product Releases for 2018

New Product Releases for 2018

Jan 23, 2018

Spearline Product Manager, Mick Gaffney, Gives Us A Preview of New Product Releases for 2018.

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Article
Amazon brings Contact Centres to the Cloud

Amazon brings Contact Centres to the Cloud

Apr 12, 2017

Our CTO Matt Lawlor talks about the positive effect of Amazon Connect for the telecoms industry.

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