Proactively prepare your contact center for Black Friday.
Nov 26, 2019
Black Friday is right around the corner. Ensure your contact center is prepared for one of the busiest days of the year.
How contact centres monitor their telecoms networks to reduce customer churn
Oct 31, 2019
Contact centres face issues like latency and jitter every day without even knowing it’s happening.
A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally
Oct 29, 2019
An interview with Patrick Lynch, Service Reliability Engineer at Spearline
Managing CX - Hidden downtime and blind spots
Oct 22, 2019
Surprises can be fantastic and energizing, but for IT professionals not so.
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind
Oct 16, 2019
This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.
Spearline’s Automated Number Test Campaign: 10 Years Strong
Oct 08, 2019
Celebrating a decade of number testing at Spearline
Spearline Podcast | Episode 2: Customer focus and CX Day
Oct 01, 2019
In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.
How the Contact Centre industry has changed over the past five years
Sep 26, 2019
To celebrate Engineer's Day 2019 in India, Orla Clancy interviewed Prashant Sharma, Country Manager at Spearline.
Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company
Sep 11, 2019
Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO.
Talking Is Easier
Sep 03, 2019
Despite having so many choices in customer engagement, customers still find it easier to talk...
Augmented Reality and the Network
Aug 29, 2019
AR is coming, and it will be built on the telecoms foundation ...
5 Reasons you need to proactively monitor and test your calls
Aug 28, 2019
Proactively monitoring your calls is essential for any business to thrive. Here are 5 reasons why...
Out with the old - phasing out of PSTN/POTS globally by 2030
Aug 22, 2019
Voice, data, video, and broadcasting companies are now offering customers more services than ever before...
Aug 16, 2019
Protect yourself using Spearlines large scale outage alert
Understanding Spearline PDD
Aug 13, 2019
Don’t get held up waiting for the number to dial. Spearline PDD helps you to connect better with your customers.
The Significance of Customer Effort Scores
Aug 07, 2019
Improve your CES scores by helping your customers find exactly what they want
Why proactive call monitoring protects your business
Aug 01, 2019
Proactive monitoring is vital for a business. Don't turn your greatest asset, your customers, into crash-test dummies!
No-Fault Found. The headache of faults where no root-cause can be found.
Jul 30, 2019
Problem solving is a critical capability in network teams, but it does not always end in finding root cause.
How contact centers can improve their customer experience (CX), brand, and bottom line
Jul 09, 2019
The real cost of poor quality calls to a business’ bottom line
The Power of Voice Analytics
Jun 13, 2019
Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered.
Are you measuring the performance of your outsourced call center agents?
Jun 04, 2019
Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth.
Teleworking is happening and it’s changing the employment landscape
May 30, 2019
Remote Agent - Teleworking and Quality of Experience
7 ways to improve your customers’ experience on your voice channel
May 08, 2019
While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands
New country added to mobile testing, “Dobryj den” Ukraine!
Apr 30, 2019
Here at Spearline, we are always trying to replicate your customers' call experience.
Are you using CLI for advanced call handling? Is Caller ID supporting your process?
Apr 25, 2019
Consistent and accurate presentation of CLI is something every contact center needs, but may not be getting.
SIP pitfalls and how to avoid them - Call centre tech migrations part 2
Jan 22, 2019
The clock is counting down on the use of legacy global telephony infrastructure and according to research.
Moving to the cloud - Call centre tech migrations part 1
Jan 20, 2019
The migration from on-premises infrastructure to cloud solutions is well underway.
2018: A year of highlights! Plus, 2019 overview
Jan 03, 2019
A summary of some of the developments and launches in 2018 that are already benefiting our customers.
So you want to measure audio quality… Is network monitoring the answer?
Dec 04, 2018
Audio quality can have a huge impact on customer experience and the performance of your contact centre.
What are the best ways to measure audio quality in a telecoms network?
Nov 27, 2018
Poor audio quality often means a customer can’t complete the objective of their call.
PESQ - What is it and how could it transform your customer experience?
Nov 20, 2018
How do you know how good your audio quality is? Put yourself in your customer’s shoes.
Our 3 tips to make sure your contact centre is ready for Black Friday
Nov 14, 2018
Black Friday is approaching and many of us in contact centre management are understandably nervous.
The importance of audio quality for contact centres
Nov 12, 2018
How could poor audio quality be affecting your how your customers experience your contact centre?
Spearline automated testing goes mobile
Jun 11, 2018
Our automated testing has just been supercharged with the roll-out of automated mobile testing to 22 countries.
5 reasons to test your numbers, not just your network
May 14, 2018
Calling contact centres… 5 reasons to test your numbers not just your network.
Spearline Testing Support - the workmate you've always wanted!
Apr 20, 2018
At Spearline, we understand that saving time is a crucial aspect of running a successful business.
How many of your customer-facing numbers are failing?
Apr 18, 2018
You probably assume that your company’s global contact numbers are just working. Why wouldn't they be?
2017 Year in Review
Jan 23, 2018
The past twelve months have been busy here at Spearline.
New Product Releases for 2018
Jan 23, 2018
Spearline Product Manager, Mick Gaffney, Gives Us A Preview of New Product Releases for 2018.
Amazon brings Contact Centres to the Cloud
Apr 12, 2017
Our CTO Matt Lawlor talks about the positive effect of Amazon Connect for the telecoms industry.