Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

Article
Why excellent audio quality is essential for your contact center

Why excellent audio quality is essential for your contact center

Oct 01, 2020

Ensure your contact centers have the best audio quality by proactively monitoring & testing your numbers with Spearline

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Article
Proactively supporting our customers during unprecedented times.

Proactively supporting our customers during unprecedented times.

Aug 25, 2020

At Spearline we try to be proactive rather than reactive and that's what we're helping our customers to do as well.

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Article
4 Essential Tips For Your Contact Center Agent Scripts

4 Essential Tips For Your Contact Center Agent Scripts

Aug 05, 2020

While companies utilize chatbots and instant messaging, voice still remains the most popular channel for engagement.

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Article
4 signs that a contact center needs to upgrade

4 signs that a contact center needs to upgrade

May 21, 2020

How do you know when a contact center needs to upgrade?

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Article
WHITEPAPER: How emerging markets are affected by the quality of their telecoms infrastructure

WHITEPAPER: How emerging markets are affected by the quality of their telecoms infrastructure

May 14, 2020

Discover in our latest whitepaper the impact telecoms quality has on the development of these emerging markets.

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Article
Mindfulness and Mental Well Being in the Workplace

Mindfulness and Mental Well Being in the Workplace

Apr 30, 2020

It’s important to keep your employees connected and to look out for one another

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Article
Innovative contact center trends

Innovative contact center trends

Apr 23, 2020

New technological improvements are advancing the ecosystem within call centers.

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Article
Contact centers can check if phone numbers are operating in 70 countries

Contact centers can check if phone numbers are operating in 70 countries

Feb 12, 2020

Until 2009, contact centers had to rely on relatives abroad or backpackers to ring their overseas numbers.

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Article
Top Three Tried and Tested Ways to Improve the Customer Experience

Top Three Tried and Tested Ways to Improve the Customer Experience

Jan 30, 2020

Ensure your customers have the best experience by following these 3 easy steps.

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Article
5 Challenges Your Contact Center Could Be Facing In 2020

5 Challenges Your Contact Center Could Be Facing In 2020

Jan 23, 2020

With Spearline, you can proactively identify these common contact center challenges.

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Article
Modernizing your Contact Center for the Future

Modernizing your Contact Center for the Future

Jan 21, 2020

A modern contact center improves the customer experience delivered by your business.

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Article
6 New Years Goals For Contact Centers

6 New Years Goals For Contact Centers

Jan 09, 2020

With the celebrations and holidays wrapped up, it’s always good to set goals for you and your business for the new year.

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Article
How Latency is affecting YOUR customers

How Latency is affecting YOUR customers

Nov 19, 2019

And how Spearline provides help in resolving these issues.

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Article
October Telecom Conference Coverage 2019

October Telecom Conference Coverage 2019

Nov 06, 2019

Highlights of some of the biggest global Telecoms Conferences

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Article
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Oct 16, 2019

This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.

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Article
Spearline Podcast | Episode 2: Customer focus and CX Day

Spearline Podcast | Episode 2: Customer focus and CX Day

Oct 01, 2019

In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.

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News
Spearline open day on August 10 to showcase new headquarters and job opportunities in Skibbereen

Spearline open day on August 10 to showcase new headquarters and job opportunities in Skibbereen

Aug 08, 2019

Spearline is having an open day on Saturday, August 10 at 11am - 3pm on North Street, Skibbereen, Co. Cork.

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News
ITU findings challenged in latency whitepaper by Spearline

ITU findings challenged in latency whitepaper by Spearline

Jul 24, 2019

Spearline has launched a whitepaper for contact centres on the impact of voice latency on business growth.

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Article
How contact centers can improve their customer experience (CX), brand, and bottom line

How contact centers can improve their customer experience (CX), brand, and bottom line

Jul 09, 2019

The real cost of poor quality calls to a business’ bottom line

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