Why excellent audio quality is essential for your contact center
Oct 01, 2020
Ensure your contact centers have the best audio quality by proactively monitoring & testing your numbers with Spearline
Proactively supporting our customers during unprecedented times.
Aug 25, 2020
At Spearline we try to be proactive rather than reactive and that's what we're helping our customers to do as well.
4 Essential Tips For Your Contact Center Agent Scripts
Aug 05, 2020
While companies utilize chatbots and instant messaging, voice still remains the most popular channel for engagement.
4 signs that a contact center needs to upgrade
May 21, 2020
How do you know when a contact center needs to upgrade?
WHITEPAPER: How emerging markets are affected by the quality of their telecoms infrastructure
May 14, 2020
Discover in our latest whitepaper the impact telecoms quality has on the development of these emerging markets.
Mindfulness and Mental Well Being in the Workplace
Apr 30, 2020
It’s important to keep your employees connected and to look out for one another
Innovative contact center trends
Apr 23, 2020
New technological improvements are advancing the ecosystem within call centers.
Contact centers can check if phone numbers are operating in 70 countries
Feb 12, 2020
Until 2009, contact centers had to rely on relatives abroad or backpackers to ring their overseas numbers.
Top Three Tried and Tested Ways to Improve the Customer Experience
Jan 30, 2020
Ensure your customers have the best experience by following these 3 easy steps.
5 Challenges Your Contact Center Could Be Facing In 2020
Jan 23, 2020
With Spearline, you can proactively identify these common contact center challenges.
Modernizing your Contact Center for the Future
Jan 21, 2020
A modern contact center improves the customer experience delivered by your business.
6 New Years Goals For Contact Centers
Jan 09, 2020
With the celebrations and holidays wrapped up, it’s always good to set goals for you and your business for the new year.
How Latency is affecting YOUR customers
Nov 19, 2019
And how Spearline provides help in resolving these issues.
October Telecom Conference Coverage 2019
Nov 06, 2019
Highlights of some of the biggest global Telecoms Conferences
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind
Oct 16, 2019
This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.
Spearline Podcast | Episode 2: Customer focus and CX Day
Oct 01, 2019
In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.
Spearline open day on August 10 to showcase new headquarters and job opportunities in Skibbereen
Aug 08, 2019
Spearline is having an open day on Saturday, August 10 at 11am - 3pm on North Street, Skibbereen, Co. Cork.
ITU findings challenged in latency whitepaper by Spearline
Jul 24, 2019
Spearline has launched a whitepaper for contact centres on the impact of voice latency on business growth.
How contact centers can improve their customer experience (CX), brand, and bottom line
Jul 09, 2019
The real cost of poor quality calls to a business’ bottom line