Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

Article
Harness the power of follow-up alerts and follow-up tests

Harness the power of follow-up alerts and follow-up tests

Jun 09, 2021

Save time, and reduce your mean time to restore service, with follow-up alerts

more

Article
Does your Speech Analytics software have a strong network connection?

Does your Speech Analytics software have a strong network connection?

Jun 08, 2021

Poor audio quality can have an adverse effect, resulting in inaccurate analytics.

more

Article
Analyzing the future Contact Centers

Analyzing the future Contact Centers

Jun 02, 2021

Elliot Mulley-Goodbarne from UCToday reports about the importance of call quality on the customer experience.

more

Article
Why you should be proactively monitoring your numbers for connectivity and voice quality across North America.

Why you should be proactively monitoring your numbers for connectivity and voice quality across North America.

May 27, 2021

Ensure your telecoms network supports great conversations with Voice Assure Interstate.

more

Article
An interview with Global Call Forwarding

An interview with Global Call Forwarding

May 26, 2021

Luke Genoyer & Alain Rodriguez from GCF discuss how important voice quality is to the customer experience.

more

Article
The 3 worst countries in the world for voice connectivity and audio quality

The 3 worst countries in the world for voice connectivity and audio quality

May 25, 2021

Inbound voice service offerings are more intelligent than ever before. But what about quality?

more

Article
3 easy, tried-and-true ways to boost the customer experience

3 easy, tried-and-true ways to boost the customer experience

May 18, 2021

Ensure your customers have the best experience by following these 3 easy steps.

more

Article
Is voice being superseded?

Is voice being superseded?

May 10, 2021

Is inbound voice considered outdated for business contact centers? Find out in our latest blog.

more

Article
Why is audio so vital for virtual events?

Why is audio so vital for virtual events?

May 06, 2021

An interview with Emmanuelle O'Donovan, Spearline Enterprise Sales Manager.

more

Video
Customer Insight - Rex Mayne Hewlett Packard

Customer Insight - Rex Mayne Hewlett Packard

May 04, 2021

Find out what our customers are saying! Customer Insight - Rex Mayne Hewlett Packard

more

Article
A day in the life of a Customer Engagement Manager

A day in the life of a Customer Engagement Manager

Apr 29, 2021

Customer Engagement Manager John Joe Barry shed some light about his daily activities at Spearline.

more

Article
Spearline Podcast | Season 2 Episode 9: Global Call Forwarding's programmed approach to quality

Spearline Podcast | Season 2 Episode 9: Global Call Forwarding's programmed approach to quality

Apr 28, 2021

In this episode, Josh & Kees speak with Global Call Forwarding’s Luke Genoyer & Alain Rodriguez.

more

Article
Discussing the benefits of Voice Assure Realtime

Discussing the benefits of Voice Assure Realtime

Apr 27, 2021

Discover how Spearline’s Voice Assure Realtime is every resolver teams most beneficial tool.

more

News
Spearline increases its global coverage, adding Panama to its list of fixed-line countries

Spearline increases its global coverage, adding Panama to its list of fixed-line countries

Apr 26, 2021

Panama has joined our list of certified countries for fixed-line testing, and is available for immediate testing.

more

Article
WHITEPAPER: 2020 Global telecoms quality of service report

WHITEPAPER: 2020 Global telecoms quality of service report

Apr 22, 2021

Insights into global inbound voice trends and country-by country performance

more

Article
Understanding POLQA

Understanding POLQA

Apr 15, 2021

Discover the similarities and differences between PESQ and POLQA.

more

Article
The complexities of 'the simple fax'

The complexities of 'the simple fax'

Apr 13, 2021

While many believe it to be obsolete, fax actually remains one of the more commonly used forms of communication.

more

Article
Understanding Packet Loss

Understanding Packet Loss

Apr 08, 2021

Packet loss occurs when one or more packets of data traveling across a computer network fail to reach their destination.

more

Video
See Voice Assure in action - Spearline Voice Assure walkthrough

See Voice Assure in action - Spearline Voice Assure walkthrough

Apr 08, 2021

Take a walk through Spearline Voice Assure in this overview video.

more

Article
WHITEPAPER: Assessing vendor performance

WHITEPAPER: Assessing vendor performance

Apr 07, 2021

An examination of how vendor management techniques and benchmarking can help to improve carrier relationships.

more

Article
Why should your business monitor and test your calls?

Why should your business monitor and test your calls?

Apr 06, 2021

Here are 6 key reasons why you NEED to monitor and test your numbers.

more

Article
Top tips to improve your virtual meetings

Top tips to improve your virtual meetings

Apr 01, 2021

By learning a few troubleshooting tips, you’ll be better prepared to hear—and be heard—during your call.

more

Article
WHITEPAPER: How reliable are fax communications?

WHITEPAPER: How reliable are fax communications?

Apr 01, 2021

Discover how different sectors can be affected by insecure communications.

more

Article
Understanding PESQ

Understanding PESQ

Mar 30, 2021

Discover how we use an objective, recognized industry standard audio quality measure called PESQ in our number testing.

more

Article
Dealing with frustrated customers in your contact center.

Dealing with frustrated customers in your contact center.

Mar 23, 2021

Your call center agents could be facing over 100 frustrated callers a day, which is extremely testing.

more

Article
Spearline enhances Chinese cover adding mobile alongside fixed-line support

Spearline enhances Chinese cover adding mobile alongside fixed-line support

Mar 11, 2021

China is the latest country to join Spearline mobile and is available for immediate testing

more

Article
Do your VoIP services have a case of the 'jitters'?

Do your VoIP services have a case of the 'jitters'?

Mar 09, 2021

Discover how jitter could be affecting your VoIP calls and your customers.

more

Article
Why preparing your video conferences is essential

Why preparing your video conferences is essential

Mar 04, 2021

An interview with Emmanuelle O'Donovan, Spearline Enterprise Sales Manager.

more

Article
Could poor audio quality be affecting your call center's customer experience?

Could poor audio quality be affecting your call center's customer experience?

Mar 02, 2021

How could poor audio quality be affecting your contact center?

more

News
CEO Update: Covid-19 and telecoms - one year later

CEO Update: Covid-19 and telecoms - one year later

Feb 25, 2021

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

more

Article
The advantages of number testing with Spearline

The advantages of number testing with Spearline

Feb 23, 2021

Why should you test your numbers with us instead of just monitoring your network?

more

Article
Spearline named one of Ireland’s 50 Fastest-Growing Companies

Spearline named one of Ireland’s 50 Fastest-Growing Companies

Feb 18, 2021

An interview with Kevin Buckley, Co-Founder and CEO, Spearline.

more

Article
How to collaborate remotely

How to collaborate remotely

Feb 16, 2021

Remote working requires teams to change the way they collaborate and communicate with one another.

more

Article
The importance of excellent communication at the workplace

The importance of excellent communication at the workplace

Feb 11, 2021

An interview with Colm Condon of OD&C Advisory Services.

more

Article
Understanding Telephone Echo

Understanding Telephone Echo

Feb 09, 2021

Echo is the phenomenon wherein speakers hear their own voice echoed back after a brief delay.

more

Article
Exciting developments happening in 2021

Exciting developments happening in 2021

Feb 02, 2021

We are delighted to share with you some key product and market expansion developments that will be happing in 2021

more

Article
Minimizing Agent Attrition with Spearline

Minimizing Agent Attrition with Spearline

Jan 28, 2021

No agent wants to be blamed by their customers for having poor-quality calls.

more

Article
Spearline Podcast | Season 2 Episode 8: How important is audio for virtual events and conferences?

Spearline Podcast | Season 2 Episode 8: How important is audio for virtual events and conferences?

Jan 27, 2021

In this episode of the Spearline Podcast, Josh and Kees are joined by Enterprise Sales Manager, Emmanuelle O'Donovan

more

Article
Understanding Latency Testing

Understanding Latency Testing

Jan 21, 2021

Discover how to proactively measure any delay, and detect where there are variations over time in your customers calls.

more

News
Spearline enhances Chilean cover adding mobile alongside fixed-line support

Spearline enhances Chilean cover adding mobile alongside fixed-line support

Jan 18, 2021

Chile is the latest country to join Spearline mobile and is available for immediate testing

more

Article
Migrating to VoIP

Migrating to VoIP

Jan 14, 2021

The VoIP market continues to grow at dramatic pace, however organizations must be cognizant of a number of factors.

more

Article
Overcoming 2021 Contact Center Challenges In 7 Steps

Overcoming 2021 Contact Center Challenges In 7 Steps

Jan 12, 2021

For the New Year, be proactive in solving your problems and setting goals for your business.

more

Article
The Increasing Demand for Telecoms During a Pandemic

The Increasing Demand for Telecoms During a Pandemic

Jan 07, 2021

An interview with Spearline's Chief Marketing Officer, Mike Palmer

more

Article
Spearline Connect Issue 3

Spearline Connect Issue 3

Dec 23, 2020

Welcome to the latest edition of Connect Magazine, providing insights in the telecommunications industry.

more

News
Spearline among Ireland’s fastest growing tech companies in Deloitte Technology Fast 50 2020 Awards.

Spearline among Ireland’s fastest growing tech companies in Deloitte Technology Fast 50 2020 Awards.

Dec 22, 2020

For the seventh consecutive year, Spearline is among the top half of the 50 fastest growing tech companies in Ireland.

more

Article
Spearline increases its global coverage, adding Serbia to its list of fixed-line countries

Spearline increases its global coverage, adding Serbia to its list of fixed-line countries

Dec 16, 2020

Serbia has joined our list of certified countries for fixed line testing and is available for immediate testing.

more

Article
Spearline Podcast | Season 2 Episode 7: Colm Condon: Communicating with HR during a crisis

Spearline Podcast | Season 2 Episode 7: Colm Condon: Communicating with HR during a crisis

Dec 16, 2020

In the this episode of the Spearline Podcast, Josh and Kees are joined by Colm Condon of OD&C Advisory Services.

more

Article
Talking Fax with Michel Colaci

Talking Fax with Michel Colaci

Dec 10, 2020

Screenzest Owner & Founder Michel Colaci shares his insights into the benefits of Fax communications for businesses.

more

Article
Video conferencing trends for 2021

Video conferencing trends for 2021

Dec 08, 2020

Due to the growing importance of conferencing technologies, providers must be aware of the forthcoming trends.

more

Article
Ensure your contact numbers are operating 24/7 with Spearline Testing Support

Ensure your contact numbers are operating 24/7 with Spearline Testing Support

Dec 03, 2020

At Spearline, we understand that saving time is a crucial aspect of running a successful business.

more

Article
Spearline Podcast | Season 2 Episode 6: How does your audio affect online meetings with Doug Remington

Spearline Podcast | Season 2 Episode 6: How does your audio affect online meetings with Doug Remington

Dec 02, 2020

In this episode of the Spearline Podcast, Kees and Josh are joined by the Doug Remington GM & Head of Sales at DTEN

more

Article
Journey to the cloud - contact center communications

Journey to the cloud - contact center communications

Nov 26, 2020

The migration from on-premises infrastructure to cloud solutions is well underway.

more

Article
Vendor management for telecoms networks

Vendor management for telecoms networks

Nov 24, 2020

Vendor management is a crucial aspect of maintaining successful operations in the telecoms industry.

more

Article
Is your contact center prepared for Black Friday?

Is your contact center prepared for Black Friday?

Nov 19, 2020

If you manage a contact center, follow these steps to ensure your agents are proactively prepared for your customers.

more

Article
Spearline enhances Portugal cover adding mobile alongside fixed-line support

Spearline enhances Portugal cover adding mobile alongside fixed-line support

Nov 17, 2020

Portugal is the latest country to join Spearline mobile and is available for immediate testing

more

News
Spearline launches in the AWS Marketplace

Spearline launches in the AWS Marketplace

Nov 12, 2020

Spearline is delighted to announce the launch of Voice Assure Realtime in the AWS Marketplace.

more

Article
Introducing the Spearline Help Center

Introducing the Spearline Help Center

Nov 11, 2020

A new online library of easy-to-access articles, guides, video tutorials, podcasts and other helpful content

more

Article
Understanding The Challenges Telco's Have Faced During COVID-19

Understanding The Challenges Telco's Have Faced During COVID-19

Nov 05, 2020

An interview with Spearline's Chief Customer Officer, Dan Hayes.

more

Article
WHITEPAPER: How a pandemic impacts global telecoms infrastructure

WHITEPAPER: How a pandemic impacts global telecoms infrastructure

Nov 04, 2020

Discover how a pandemic impacts global telecoms infrastructure in our latest whitepaper.

more

News
Spearline enhances Belgian cover adding mobile alongside fixed-line support

Spearline enhances Belgian cover adding mobile alongside fixed-line support

Nov 03, 2020

Belgium is the latest country to join Spearline mobile and is available for immediate testing

more

Article
What Is: POLQA?

What Is: POLQA?

Oct 29, 2020

What is POLQA? Spearline explains how it can transform your customer experience.

more

Article
Proactively monitor your numbers across the US and Canada with Voice Assure Interstate

Proactively monitor your numbers across the US and Canada with Voice Assure Interstate

Oct 20, 2020

Replicate a call from one state to another state, to test for connectivity and audio quality.

more

Article
Spearline Podcast | Season 2 Episode 5: The impact of Fax and SMS on businesses with Michel Colaci

Spearline Podcast | Season 2 Episode 5: The impact of Fax and SMS on businesses with Michel Colaci

Oct 14, 2020

In this episode of the Spearline Podcast, Kees and Josh are joined by the owner and founder of Screenzest Michel Colaci

more

Article
How Voice Assure provides exceptional customer experience

How Voice Assure provides exceptional customer experience

Oct 13, 2020

An interview with Spearline Software Engineer Brian Mullins.

more

Article
How to identify high latency which is affecting your Customers Experience

How to identify high latency which is affecting your Customers Experience

Oct 08, 2020

Spearline latency test allows you to proactively measure any delay, and detect where there are variations over time.

more

Article
Happy CX Day 2020!

Happy CX Day 2020!

Oct 06, 2020

CX Day celebrates the professionals and companies that make great customer experiences happen.

more

Article
Why excellent audio quality is essential for your contact center

Why excellent audio quality is essential for your contact center

Oct 01, 2020

Ensure your contact centers have the best audio quality by proactively monitoring & testing your numbers with Spearline

more

Article
Secure communications for the medical sector

Secure communications for the medical sector

Sep 24, 2020

Faxing is one of the most secure communication methods and as such has remained popular in the medical sector.

more

Article
Improving your Customer Experience with Spearline

Improving your Customer Experience with Spearline

Sep 22, 2020

Knowing your problems before they become a major issue and resolving them quickly can greatly benefit your business.

more

Article
 Reduce your problem management costs with Spearline's Voice Assure RealTime.

Reduce your problem management costs with Spearline's Voice Assure RealTime.

Sep 15, 2020

Spearline’s Voice Assure - RealTime is a favorite tool for resolver teams.

more

Article
It's time to test your global contact numbers with Spearline.

It's time to test your global contact numbers with Spearline.

Sep 10, 2020

A vast majority of companies are unsure why they should be testing their numbers.

more

Article
WHITEPAPER: Is voice latency impacting your business growth?

WHITEPAPER: Is voice latency impacting your business growth?

Sep 08, 2020

An objective look at the impact of network latency on voice communications.

more

Article
Introducing Voice Assure and Voice Assure Realtime, the updated branding for Spearline's outstanding toolset.

Introducing Voice Assure and Voice Assure Realtime, the updated branding for Spearline's outstanding toolset.

Sep 01, 2020

Automated Testing is now known as Voice Assure, and Manual Testing has become Voice Assure Realtime

more

Video
Voice Assure - Troubleshooting phone numbers has never been so easy!

Voice Assure - Troubleshooting phone numbers has never been so easy!

Aug 28, 2020

Learn how Spearline Voice Assure Realtime puts the control in your hands and test your numbers anytime, anywhere.

more

Video
Fax Assure - Do you know if your fax numbers are operational?

Fax Assure - Do you know if your fax numbers are operational?

Aug 28, 2020

Watch a short video and learn about Spearline Fax Assure can help manage and control your fax-based business processes.

more

Video
SMS Assure - Are your SMS messages received by your customers?

SMS Assure - Are your SMS messages received by your customers?

Aug 28, 2020

Watch a short video and learn about Spearline SMS Assure

more

Article
Terrible Teleconferencing Troubles

Terrible Teleconferencing Troubles

Aug 27, 2020

With COVID-19 still affecting the vast majority of businesses across the globe, the need for teleconferencing has risen.

more

Article
Proactively supporting our customers during unprecedented times.

Proactively supporting our customers during unprecedented times.

Aug 25, 2020

At Spearline we try to be proactive rather than reactive and that's what we're helping our customers to do as well.

more

Article
The importance of customer feedback when designing a product.

The importance of customer feedback when designing a product.

Aug 21, 2020

Insights shared from Carl Naysmith, Spearline Product Manager.

more

Article
What Is: Packet Loss

What Is: Packet Loss

Aug 18, 2020

What is Packet Loss? Spearline explains how your calls could be affected by this issue.

more

Article
Never assume your Global Contact Numbers are always working

Never assume your Global Contact Numbers are always working

Aug 13, 2020

Your phone lines are one of your most important assets. It's time to be proactive.

more

Article
Minimizing Jitter for VoIP calls

Minimizing Jitter for VoIP calls

Aug 06, 2020

While VoIP has many important aspects, one of the most widespread problems that it faces is jitter.

more

Article
4 Essential Tips For Your Contact Center Agent Scripts

4 Essential Tips For Your Contact Center Agent Scripts

Aug 05, 2020

While companies utilize chatbots and instant messaging, voice still remains the most popular channel for engagement.

more

Article
Stay Proactive With Spearline.

Stay Proactive With Spearline.

Jul 30, 2020

Ensuring your customers have an excellent call experience.

more

Article
Why Fax Numbers still matter

Why Fax Numbers still matter

Jul 28, 2020

To many of us, the fax machine might be viewed as an obsolete piece of machinery with no role in the modern workplace.

more

Article
Strengthening relationships with customers remotely.

Strengthening relationships with customers remotely.

Jul 23, 2020

Insights shared from Brendan Clarke, Spearline Customer Engagement Manager

more

Article
Connect Magazine Issue 2

Connect Magazine Issue 2

Jul 16, 2020

Welcome to the latest edition of Connect Magazine, providing insights in the telecommunications industry.

more

Article
How business processes benefit from SMS communication

How business processes benefit from SMS communication

Jul 14, 2020

SMS is used by a number of businesses to support their communications effort, but reliability must be ensured.

more

Article
Remotely supporting as a System Administrator

Remotely supporting as a System Administrator

Jul 09, 2020

An interview with Daniel Popielnicki, Spearline System Admin, and how he has supported the team during the recent crisis

more

Article
Proactively manage your telecoms infrastructure with Spearline alerts

Proactively manage your telecoms infrastructure with Spearline alerts

Jul 01, 2020

Our real-time alerts make you aware of any issues to your phone numbers before your customers are impacted

more