Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

Article
description

An insight into the process of developing a product for a customer

Nov 21, 2019

An interview with Brian Mullins, Software Engineer at Spearline.

more

Article
A behind the scenes look at the importance of benchmarking and testing

A behind the scenes look at the importance of benchmarking and testing

Nov 14, 2019

An interview with Ola Budak, Technical Solutions Architect at Spearline

more

Article
Is your organisation reaping the benefits from API?

Is your organisation reaping the benefits from API?

Nov 11, 2019

API is a way of bringing information from a third party system to be seamlessly displayed in another, such as your own

more

Article
October Telecom Conference Coverage 2019

October Telecom Conference Coverage 2019

Nov 06, 2019

Highlights of some of the biggest global Telecoms Conferences

more

Article
68 countries and counting…. Welcome Nigeria to Spearline Fixed Line Testing!

68 countries and counting…. Welcome Nigeria to Spearline Fixed Line Testing!

Nov 04, 2019

Spearline has secured a certified fixed line in Nigeria and is available for immediate testing.

more

Video
The Spearline Podcast Episode 4 : Development and Artificial Intelligence

The Spearline Podcast Episode 4 : Development and Artificial Intelligence

Nov 01, 2019

This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I

more

Article
How contact centres monitor their telecoms networks to reduce customer churn

How contact centres monitor their telecoms networks to reduce customer churn

Oct 31, 2019

Contact centres face issues like latency and jitter every day without even knowing it’s happening.

more

Article
Spearline Podcast | Episode 4: Development and Artificial Intelligence

Spearline Podcast | Episode 4: Development and Artificial Intelligence

Oct 30, 2019

This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I.

more

Article
A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally

A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally

Oct 29, 2019

An interview with Patrick Lynch, Service Reliability Engineer at Spearline

more

Article
The importance of motivating your Call Center agents

The importance of motivating your Call Center agents

Oct 24, 2019

Spearline supports wellbeing at work by offering safe strategies for looking after your agents

more

Article
Managing CX - Hidden downtime and blind spots

Managing CX - Hidden downtime and blind spots

Oct 22, 2019

Surprises can be fantastic and energizing, but for IT professionals not so.

more

Video
Spearline Official Opening of Waterford Office October 15 2019

Spearline Official Opening of Waterford Office October 15 2019

Oct 22, 2019

On 15th of Oct the Spearline Waterford office was officially opened by WIT President, Professor Willie Donnelly.

more

Article
Talk to me:  UC, UCaaS, CPaaS, CCaaS

Talk to me: UC, UCaaS, CPaaS, CCaaS

Oct 17, 2019

Like many things linked to technology, the communications landscape is constantly evolving.

more

Video
The Spearline Podcast Episode 3 : Why you should be developing solutions with customers in mind

The Spearline Podcast Episode 3 : Why you should be developing solutions with customers in mind

Oct 17, 2019

This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.

more

Article
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Oct 16, 2019

This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.

more

Article
Common Online Conferencing Problems

Common Online Conferencing Problems

Oct 10, 2019

Problems can be encountered at different stages of a conference call. It’s best to be prepared and know what’s ahead

more

Article
Spearline’s Automated Number Test Campaign: 10 Years Strong

Spearline’s Automated Number Test Campaign: 10 Years Strong

Oct 08, 2019

Celebrating a decade of number testing at Spearline

more

Article
67 countries and counting... Kenya joins Spearline fixed line testing

67 countries and counting... Kenya joins Spearline fixed line testing

Oct 07, 2019

Spearline has secured a certified fixed line in Kenya and is available for immediate testing.

more

Video
The Spearline Podcast Episode 2 : Customer focus and CX Day

The Spearline Podcast Episode 2 : Customer focus and CX Day

Oct 04, 2019

In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.

more

Article
Spearline Podcast | Episode 2: Customer focus and CX Day

Spearline Podcast | Episode 2: Customer focus and CX Day

Oct 01, 2019

In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.

more

Video
Did You Know Series episode 4 - Benchmark visibility of a specific country

Did You Know Series episode 4 - Benchmark visibility of a specific country

Sep 25, 2019

Junior Tech Solutions Architect Ola Budak shows us that you can see the benchmark audio quality of a specific country.

more

Article
Sound opinions and the PESQ evolution

Sound opinions and the PESQ evolution

Sep 24, 2019

Our global telecommunications industry grew with opinions at the heart of quality management.  

more

Article
The Promise of UIFN

The Promise of UIFN

Sep 18, 2019

The Universal Freephone / UIFN concept, while intriguing, does not seem to deliver on promise.

more

Article
Sparking off the Spearline Summit 2019

Sparking off the Spearline Summit 2019

Sep 17, 2019

Exciting times ahead for Spearline as the 2019 Summit gets underway in Skibbereen.

more

Article
Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company

Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company

Sep 11, 2019

Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO.

more

Video
The Spearline Podcast Episode 1 How remote working can benefit your company

The Spearline Podcast Episode 1 How remote working can benefit your company

Sep 11, 2019

Josh O’Farrell is joined by Matthew Lawlor & Mike Palmer, for a chat about the role of a CTO and remote working.

more

Article
Contact Centre #Trending

Contact Centre #Trending

Sep 10, 2019

Spearline looks once more at current trends in the contact center industry and where things may be headed in the future.

more

Article
The importance of connectivity for remote working in small businesses

The importance of connectivity for remote working in small businesses

Sep 04, 2019

Businesses are embracing remote working but how can they be sure connections are trustworthy and stable?

more

Article
Talking Is Easier

Talking Is Easier

Sep 03, 2019

Despite having so many choices in customer engagement, customers still find it easier to talk...

more

Video
Did You Know Series episode 3 - Custom reporting features on the dashboard

Did You Know Series episode 3 - Custom reporting features on the dashboard

Sep 02, 2019

Customer Engagement Manager Brendan Clarke shows us how to us custom reporting features on the default dashboard.

more

Article
Augmented Reality and the Network

Augmented Reality and the Network

Aug 29, 2019

AR is coming, and it will be built on the telecoms foundation ...

more

Article
5 Reasons you need to proactively monitor and test your calls

5 Reasons you need to proactively monitor and test your calls

Aug 28, 2019

Proactively monitoring your calls is essential for any business to thrive. Here are 5 reasons why...

more

Article
Out with the old - phasing out of PSTN/POTS globally by 2030

Out with the old - phasing out of PSTN/POTS globally by 2030

Aug 22, 2019

Voice, data, video, and broadcasting companies are now offering customers more services than ever before...

more

Article
The VoIP connection: Don’t be jittery with bad audio quality

The VoIP connection: Don’t be jittery with bad audio quality

Aug 19, 2019

Jitter can be a major problem for VoIP, Spearline helps provide the solution.

more

Article
Spearline Superticket

Spearline Superticket

Aug 16, 2019

Protect yourself using Spearlines large scale outage alert

more

Video
Spearline Official Opening of Office HQ in Skibbereen August 9 2019

Spearline Official Opening of Office HQ in Skibbereen August 9 2019

Aug 15, 2019

On 9th of Aug Spearline welcomed Dan Mulhall, Ambassador of Ireland to the United States, to officially open our office.

more

Article
Understanding Spearline PDD

Understanding Spearline PDD

Aug 13, 2019

Don’t get held up waiting for the number to dial. Spearline PDD helps you to connect better with your customers.

more

Video
Did You Know Series - episode 2 How to view details of issues from the default dashboard

Did You Know Series - episode 2 How to view details of issues from the default dashboard

Aug 12, 2019

Junior Technical Solutions Architect Ola Budak shows us how to view details of issues from the default dashboard.

more

Article
The Significance of Customer Effort Scores

The Significance of Customer Effort Scores

Aug 07, 2019

Improve your CES scores by helping your customers find exactly what they want

more

Video
What Is Latency? Spearline Latency Test Explained

What Is Latency? Spearline Latency Test Explained

Aug 02, 2019

Our whiteboard video explains what latency is and how Spearline can help you identify latency before your customers do.

more

Article
Why proactive call monitoring protects your business

Why proactive call monitoring protects your business

Aug 01, 2019

Proactive monitoring is vital for a business. Don't turn your greatest asset, your customers, into crash-test dummies!

more

Article
No-Fault Found.  The headache of faults where no root-cause can be found.

No-Fault Found. The headache of faults where no root-cause can be found.

Jul 30, 2019

Problem solving is a critical capability in network teams, but it does not always end in finding root cause.

more

Article
66 countries and counting ... Welcome Bahrain and The UAE to Spearline fixed line testing!

66 countries and counting ... Welcome Bahrain and The UAE to Spearline fixed line testing!

Jul 22, 2019

We are delighted to announce that The United Arab Emirates (UAE) and Bahrain have joined Spearline fixed line testing.

more

Article
Will cognitive networks enable better conversations in the future?

Will cognitive networks enable better conversations in the future?

Jul 16, 2019

Can networks self-regulate to ensure quality of experience for voice channels?

more

Article
Proactively generate more revenue by answering your customer's needs

Proactively generate more revenue by answering your customer's needs

Jul 11, 2019

Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers.

more

News
Whitepaper:  Is voice latency impacting your business growth?

Whitepaper: Is voice latency impacting your business growth?

Jul 03, 2019

When a customer call suffers a poor connection it is a barrier to good conversation.

more

Video
Did You Know Series - episode 1 Test call performance history

Did You Know Series - episode 1 Test call performance history

Jun 21, 2019

Did you know - In this episode our customer engagement manager JJ Barry explains a useful tip on failed number analytics

more

Article
Mobile matters …. are you testing your numbers across mobile networks?

Mobile matters …. are you testing your numbers across mobile networks?

Jun 20, 2019

It's never been more important to ensure your numbers are working across mobile networks.

more

Article
Why the world’s leading brands are prioritizing in-country number testing?

Why the world’s leading brands are prioritizing in-country number testing?

Jun 18, 2019

In-country number testing replicates your global customers’ experience of dialing your number.

more

Article
The Power of Voice Analytics

The Power of Voice Analytics

Jun 13, 2019

Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered.

more

Article
Proactively detect issues with your telecoms carrier ..… before  a customer is impacted

Proactively detect issues with your telecoms carrier ..… before a customer is impacted

Jun 05, 2019

If you have a global customer support number and that number goes down, how do you know?

more

Article
Are you measuring the performance of your outsourced call center agents?

Are you measuring the performance of your outsourced call center agents?

Jun 04, 2019

Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth.

more

Article
Teleworking is happening and it’s changing the employment landscape

Teleworking is happening and it’s changing the employment landscape

May 30, 2019

Remote Agent - Teleworking and Quality of Experience

more

Video
Are You A Carrier? Spearline Carrier Inbound Test Explained

Are You A Carrier? Spearline Carrier Inbound Test Explained

May 29, 2019

See how the Spearline Carrier Inbound test works and can help your business create a better customer experience

more

Article
7 ways to improve your customers’ experience on your voice channel

7 ways to improve your customers’ experience on your voice channel

May 08, 2019

While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands

more

Article
New country added to mobile testing, “Dobryj den” Ukraine!

New country added to mobile testing, “Dobryj den” Ukraine!

Apr 30, 2019

Here at Spearline, we are always trying to replicate your customers' call experience.

more

Article
Are you using CLI for advanced call handling?   Is Caller ID supporting your process?

Are you using CLI for advanced call handling? Is Caller ID supporting your process?

Apr 25, 2019

Consistent and accurate presentation of CLI is something every contact center needs, but may not be getting.

more

Article
Cloud telephony is set to reach a value of US$42 billion by 2026

Cloud telephony is set to reach a value of US$42 billion by 2026

Apr 18, 2019

Recent research by Transparency Market Research has confirmed cloud telephony services are set to grow rapidly

more

Video
Call failures.  Are you the last to know?

Call failures. Are you the last to know?

Apr 16, 2019

See how the Spearline testing platform helps you proactively manage your customer voice communication channel.

more

Article
Never receive a false notification with Spearline alerts

Never receive a false notification with Spearline alerts

Apr 09, 2019

Our 24/7 support team will personally verify any issues that may occur, so we remove false alerts before they reach you

more

Article
New! Introducing our enhanced reporting engine...equipping you with even more intelligence

New! Introducing our enhanced reporting engine...equipping you with even more intelligence

Apr 09, 2019

We're pleased to announce that from April 2019, we will be giving our customers access to new & enhanced reporting

more

Article
We've got you covered for in-country number dialling: 65 countries and counting!

We've got you covered for in-country number dialling: 65 countries and counting!

Apr 03, 2019

We're continuing to grow our coverage for in-country automated testing - "Yassas" Cyprus!

more

Video
Are you testing your numbers?

Are you testing your numbers?

Mar 25, 2019

Spearline number testing ensures your critical voice channels support great customer conversations.

more

Article
NEW feature alert! Patrick, the virtual test manager

NEW feature alert! Patrick, the virtual test manager

Mar 20, 2019

This week we're excited to launch the latest upgrade to our automated testing solutions for global contact numbers.

more

Article
SIP pitfalls and how to avoid them - Call centre tech migrations part 2

SIP pitfalls and how to avoid them - Call centre tech migrations part 2

Jan 22, 2019

The clock is counting down on the use of legacy global telephony infrastructure and according to research.

more

Article
Moving to the cloud - Call centre tech migrations part 1

Moving to the cloud - Call centre tech migrations part 1

Jan 20, 2019

The migration from on-premises infrastructure to cloud solutions is well underway.

more

Article
2018: A year of highlights! Plus, 2019 overview

2018: A year of highlights! Plus, 2019 overview

Jan 03, 2019

A summary of some of the developments and launches in 2018 that are already benefiting our customers.

more

Article
So you want to measure audio quality… Is network monitoring the answer?

So you want to measure audio quality… Is network monitoring the answer?

Dec 04, 2018

Audio quality can have a huge impact on customer experience and the performance of your contact centre.

more

Article
What are the best ways to measure audio quality in a telecoms network?

What are the best ways to measure audio quality in a telecoms network?

Nov 27, 2018

Poor audio quality often means a customer can’t complete the objective of their call.

more

Article
PESQ - What is it and how could it transform your customer experience?

PESQ - What is it and how could it transform your customer experience?

Nov 20, 2018

How do you know how good your audio quality is? Put yourself in your customer’s shoes.

more

Article
Our 3 tips to make sure your contact centre is ready for Black Friday

Our 3 tips to make sure your contact centre is ready for Black Friday

Nov 14, 2018

Black Friday is approaching and many of us in contact centre management are understandably nervous.

more

Article
The importance of audio quality for contact centres

The importance of audio quality for contact centres

Nov 12, 2018

How could poor audio quality be affecting your how your customers experience your contact centre?

more

Article
Spearline automated testing goes mobile

Spearline automated testing goes mobile

Jun 11, 2018

Our automated testing has just been supercharged with the roll-out of automated mobile testing to 22 countries.

more

Article
5 reasons to test your numbers, not just your network

5 reasons to test your numbers, not just your network

May 14, 2018

Calling contact centres… 5 reasons to test your numbers not just your network.

more

Article
Spearline Testing Support - the workmate you've always wanted!

Spearline Testing Support - the workmate you've always wanted!

Apr 20, 2018

At Spearline, we understand that saving time is a crucial aspect of running a successful business.

more

Article
How many of your customer-facing numbers are failing?

How many of your customer-facing numbers are failing?

Apr 18, 2018

You probably assume that your company’s global contact numbers are just working. Why wouldn't they be?

more

Article
5 benefits of testing your contact numbers with Spearline

5 benefits of testing your contact numbers with Spearline

Apr 18, 2018

We’ve put together a list of just some of the key benefits of testing your numbers with Spearline.

more

Webinar
Is your telecom performance dead in the water?

Is your telecom performance dead in the water?

Apr 02, 2018

Explore the impact poor telecoms performance can have, the current benchmarks and some of the solutions available.

more

Article
2017 Year in Review

2017 Year in Review

Jan 23, 2018

The past twelve months have been busy here at Spearline.

more

Article
New Product Releases for 2018

New Product Releases for 2018

Jan 23, 2018

Spearline Product Manager, Mick Gaffney, Gives Us A Preview of New Product Releases for 2018.

more

Article
7 Benefits of Number Testing

7 Benefits of Number Testing

Jul 06, 2017

The key benefits of testing Toll and Toll-Free numbers with Spearline software.

more