Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

Article
Discussing the benefits of Voice Assure In-Country

Discussing the benefits of Voice Assure In-Country

May 12, 2021

Discover how Spearline’s Voice Assure In-Country is helping network teams to proactively monitor number performance.

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Article
Is voice being superseded?

Is voice being superseded?

May 10, 2021

Is inbound voice considered outdated for business contact centers? Find out in our latest blog.

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Article
Why is audio so vital for virtual events?

Why is audio so vital for virtual events?

May 06, 2021

An interview with Emmanuelle O'Donovan, Spearline Enterprise Sales Manager.

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Article
A day in the life of a Customer Engagement Manager

A day in the life of a Customer Engagement Manager

Apr 29, 2021

Customer Engagement Manager John Joe Barry shed some light about his daily activities at Spearline.

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Article
Spearline Podcast | Season 2 Episode 9: Global Call Forwarding's programmed approach to quality

Spearline Podcast | Season 2 Episode 9: Global Call Forwarding's programmed approach to quality

Apr 28, 2021

In this episode, Josh & Kees speak with Global Call Forwarding’s Luke Genoyer & Alain Rodriguez.

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Article
WHITEPAPER: 2020 Global telecoms quality of service report

WHITEPAPER: 2020 Global telecoms quality of service report

Apr 22, 2021

Insights into global inbound voice trends and country-by country performance

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Article
What are: dead air and one-way audio?

What are: dead air and one-way audio?

Apr 20, 2021

What are: dead air and one-way audio? Spearline explains how your calls could be affected by these issues.

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Article
Understanding POLQA

Understanding POLQA

Apr 15, 2021

Discover the similarities and differences between PESQ and POLQA.

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Article
The complexities of 'the simple fax'

The complexities of 'the simple fax'

Apr 13, 2021

While many believe it to be obsolete, fax actually remains one of the more commonly used forms of communication.

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Article
Understanding Packet Loss

Understanding Packet Loss

Apr 08, 2021

Packet loss occurs when one or more packets of data traveling across a computer network fail to reach their destination.

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Article
WHITEPAPER: Assessing vendor performance

WHITEPAPER: Assessing vendor performance

Apr 07, 2021

An examination of how vendor management techniques and benchmarking can help to improve carrier relationships.

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Article
Why should your business monitor and test your calls?

Why should your business monitor and test your calls?

Apr 06, 2021

Here are 6 key reasons why you NEED to monitor and test your numbers.

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Article
Top tips to improve your virtual meetings

Top tips to improve your virtual meetings

Apr 01, 2021

By learning a few troubleshooting tips, you’ll be better prepared to hear—and be heard—during your call.

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Article
WHITEPAPER: How reliable are fax communications?

WHITEPAPER: How reliable are fax communications?

Apr 01, 2021

Discover how different sectors can be affected by insecure communications.

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Article
Understanding PESQ

Understanding PESQ

Mar 30, 2021

Discover how we use an objective, recognized industry standard audio quality measure called PESQ in our number testing.

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Article
Dealing with frustrated customers in your contact center.

Dealing with frustrated customers in your contact center.

Mar 23, 2021

Your call center agents could be facing over 100 frustrated callers a day, which is extremely testing.

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Article
Do your VoIP services have a case of the 'jitters'?

Do your VoIP services have a case of the 'jitters'?

Mar 09, 2021

Discover how jitter could be affecting your VoIP calls and your customers.

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Article
Why preparing your video conferences is essential

Why preparing your video conferences is essential

Mar 04, 2021

An interview with Emmanuelle O'Donovan, Spearline Enterprise Sales Manager.

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Article
Could poor audio quality be affecting your call center's customer experience?

Could poor audio quality be affecting your call center's customer experience?

Mar 02, 2021

How could poor audio quality be affecting your contact center?

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Article
The advantages of number testing with Spearline

The advantages of number testing with Spearline

Feb 23, 2021

Why should you test your numbers with us instead of just monitoring your network?

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Article
Spearline named one of Ireland’s 50 Fastest-Growing Companies

Spearline named one of Ireland’s 50 Fastest-Growing Companies

Feb 18, 2021

An interview with Kevin Buckley, Co-Founder and CEO, Spearline.

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Article
The importance of excellent communication at the workplace

The importance of excellent communication at the workplace

Feb 11, 2021

An interview with Colm Condon of OD&C Advisory Services.

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Article
Understanding Telephone Echo

Understanding Telephone Echo

Feb 09, 2021

Echo is the phenomenon wherein speakers hear their own voice echoed back after a brief delay.

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Article
Minimizing Agent Attrition with Spearline

Minimizing Agent Attrition with Spearline

Jan 28, 2021

No agent wants to be blamed by their customers for having poor-quality calls.

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Article
Spearline Podcast | Season 2 Episode 8: How important is audio for virtual events and conferences?

Spearline Podcast | Season 2 Episode 8: How important is audio for virtual events and conferences?

Jan 27, 2021

In this episode of the Spearline Podcast, Josh and Kees are joined by Enterprise Sales Manager, Emmanuelle O'Donovan

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Article
Understanding Latency Testing

Understanding Latency Testing

Jan 21, 2021

Discover how to proactively measure any delay, and detect where there are variations over time in your customers calls.

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Article
Migrating to VoIP

Migrating to VoIP

Jan 14, 2021

The VoIP market continues to grow at dramatic pace, however organizations must be cognizant of a number of factors.

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Article
Communications at Christmas

Communications at Christmas

Dec 24, 2020

This year the festive period is likely to include many virtual gatherings which are enabled by technology.

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Article
CEO update: the impact of the pandemic on telecoms

CEO update: the impact of the pandemic on telecoms

Dec 18, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Article
Spearline Podcast | Season 2 Episode 7: Colm Condon: Communicating with HR during a crisis

Spearline Podcast | Season 2 Episode 7: Colm Condon: Communicating with HR during a crisis

Dec 16, 2020

In the this episode of the Spearline Podcast, Josh and Kees are joined by Colm Condon of OD&C Advisory Services.

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Article
Spearline Podcast | Season 2 Episode 6: How does your audio affect online meetings with Doug Remington

Spearline Podcast | Season 2 Episode 6: How does your audio affect online meetings with Doug Remington

Dec 02, 2020

In this episode of the Spearline Podcast, Kees and Josh are joined by the Doug Remington GM & Head of Sales at DTEN

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Article
CEO update: Global telecommunications infrastructure

CEO update: Global telecommunications infrastructure

Nov 20, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Article
WHITEPAPER: How a pandemic impacts global telecoms infrastructure

WHITEPAPER: How a pandemic impacts global telecoms infrastructure

Nov 04, 2020

Discover how a pandemic impacts global telecoms infrastructure in our latest whitepaper.

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Article
What Is: POLQA?

What Is: POLQA?

Oct 29, 2020

What is POLQA? Spearline explains how it can transform your customer experience.

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Article
How to identify high latency which is affecting your Customers Experience

How to identify high latency which is affecting your Customers Experience

Oct 08, 2020

Spearline latency test allows you to proactively measure any delay, and detect where there are variations over time.

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Article
CEO update: the continuing impact of COVID-19 on telecoms

CEO update: the continuing impact of COVID-19 on telecoms

Sep 11, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Article
It's time to test your global contact numbers with Spearline.

It's time to test your global contact numbers with Spearline.

Sep 10, 2020

A vast majority of companies are unsure why they should be testing their numbers.

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Article
WHITEPAPER: Is voice latency impacting your business growth?

WHITEPAPER: Is voice latency impacting your business growth?

Sep 08, 2020

An objective look at the impact of network latency on voice communications.

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Article
Terrible Teleconferencing Troubles

Terrible Teleconferencing Troubles

Aug 27, 2020

With COVID-19 still affecting the vast majority of businesses across the globe, the need for teleconferencing has risen.

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Article
What Is: Packet Loss

What Is: Packet Loss

Aug 18, 2020

What is Packet Loss? Spearline explains how your calls could be affected by this issue.

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Article
CEO update: the impact of COVID-19 on telecoms

CEO update: the impact of COVID-19 on telecoms

Aug 14, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

more

Article
Minimizing Jitter for VoIP calls

Minimizing Jitter for VoIP calls

Aug 06, 2020

While VoIP has many important aspects, one of the most widespread problems that it faces is jitter.

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Article
4 Essential Tips For Your Contact Center Agent Scripts

4 Essential Tips For Your Contact Center Agent Scripts

Aug 05, 2020

While companies utilize chatbots and instant messaging, voice still remains the most popular channel for engagement.

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Article
CEO update: COVID-19's impact on telecommunications globally

CEO update: COVID-19's impact on telecommunications globally

Jun 26, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Article
CEO update: COVID-19 and global telecoms

CEO update: COVID-19 and global telecoms

Jun 12, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Article
The Key Factors Affecting Contact Centre Audio Quality

The Key Factors Affecting Contact Centre Audio Quality

Jun 09, 2020

The need to measure the audio quality of calls may seem self-evident but it's shocking how many companies fail to do so.

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Article
What Is: PESQ?

What Is: PESQ?

Jun 04, 2020

What is PESQ? Spearline explains how it can transform your customer experience.

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Article
Return on investment for unified communications

Return on investment for unified communications

May 19, 2020

Discover how unified communications could achieve a greater return on investment by utilizing Spearline testing

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Article
CEO update: COVID-19's impact on telecommunications

CEO update: COVID-19's impact on telecommunications

May 15, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

more

Article
What Is: Jitter

What Is: Jitter

May 12, 2020

What is Jitter? Spearline explains how your calls could be affected by this issue.

more

Article
CEO update: the impact of COVID-19 on telecommunications

CEO update: the impact of COVID-19 on telecommunications

May 08, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

more

Article
CEO update: COVID-19's impact on telecoms

CEO update: COVID-19's impact on telecoms

Apr 24, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Whitepaper
How emerging markets are affected by the quality of their telecoms infrastructure.

How emerging markets are affected by the quality of their telecoms infrastructure.

Apr 22, 2020

An investigation into how the quality of telecoms infrastructure impacts the development of emerging markets.

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Article
CEO update: COVID-19's impact on global telecommunications

CEO update: COVID-19's impact on global telecommunications

Apr 17, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

more

Article
Why strong connectivity is essential for Remote Working

Why strong connectivity is essential for Remote Working

Apr 16, 2020

Businesses need to ensure their connections are stable and trustworthy for an excellent remote working experience

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Article
Voice is the Choice: The Rise of Voice User Interface

Voice is the Choice: The Rise of Voice User Interface

Apr 14, 2020

How are the latest innovations in Voice Technologies impacting the Contact Center space?

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Article
What Is: Latency

What Is: Latency

Feb 27, 2020

What is Latency? Spearline explains how your calls could be affected by this issue.

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Article
What Is: Telephone Echo

What Is: Telephone Echo

Feb 20, 2020

What is Telephone Echo? Spearline explains how your calls could be affected by this issue.

more

Video
Do you know the quality on your phone lines?  Spearline Audio Quality Test Explained

Do you know the quality on your phone lines? Spearline Audio Quality Test Explained

Feb 19, 2020

Our whiteboard video explains how the audio quality test can help you identify issues before your customer do.

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Article
What can Audio Quality Management do for Business?

What can Audio Quality Management do for Business?

Feb 07, 2020

Institutions that focus on audio quality management give priority to mission-critical customer communication.

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Article
Top Three Tried and Tested Ways to Improve the Customer Experience

Top Three Tried and Tested Ways to Improve the Customer Experience

Jan 30, 2020

Ensure your customers have the best experience by following these 3 easy steps.

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Article
5 Challenges Your Contact Center Could Be Facing In 2020

5 Challenges Your Contact Center Could Be Facing In 2020

Jan 23, 2020

With Spearline, you can proactively identify these common contact center challenges.

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Article
Case Study: Can Your Customers Always Connect With You?

Case Study: Can Your Customers Always Connect With You?

Jan 16, 2020

That one call could be the make or break moment for them, and you don’t want to let your customers down.

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Article
Proactively prepare your contact center for Black Friday.

Proactively prepare your contact center for Black Friday.

Nov 26, 2019

Black Friday is right around the corner. Ensure your contact center is prepared for one of the busiest days of the year.

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Article
Sound opinions and the PESQ evolution

Sound opinions and the PESQ evolution

Sep 24, 2019

Our global telecommunications industry grew with opinions at the heart of quality management.  

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Article
Mobile matters …. are you testing your numbers across mobile networks?

Mobile matters …. are you testing your numbers across mobile networks?

Jun 20, 2019

It's never been more important to ensure your numbers are working across mobile networks.

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