Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

Article
CEO update: COVID-19's impact on telecommunications globally

CEO update: COVID-19's impact on telecommunications globally

Jun 26, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Article
CEO update: COVID-19 and global telecoms

CEO update: COVID-19 and global telecoms

Jun 12, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Article
The Key Factors Affecting Contact Centre Audio Quality

The Key Factors Affecting Contact Centre Audio Quality

Jun 09, 2020

The need to measure the audio quality of calls may seem self-evident but it's shocking how many companies fail to do so.

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Article
What Is: PESQ?

What Is: PESQ?

Jun 04, 2020

What is PESQ? Spearline explains how it can transform your customer experience.

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Article
Return on investment for unified communications

Return on investment for unified communications

May 19, 2020

Discover how unified communications could achieve a greater return on investment by utilizing Spearline testing

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Article
CEO update: COVID-19's impact on telecommunications

CEO update: COVID-19's impact on telecommunications

May 15, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Article
What Is: Jitter

What Is: Jitter

May 12, 2020

What is Jitter? Spearline explains how your calls could be affected by this issue.

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Article
CEO update: the impact of COVID-19 on telecommunications

CEO update: the impact of COVID-19 on telecommunications

May 08, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Article
CEO update: COVID-19's impact on telecoms

CEO update: COVID-19's impact on telecoms

Apr 24, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Whitepaper
How emerging markets are affected by the quality of their telecoms infrastructure.

How emerging markets are affected by the quality of their telecoms infrastructure.

Apr 22, 2020

An investigation into how the quality of telecoms infrastructure impacts the development of emerging markets.

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Article
CEO update: COVID-19's impact on global telecommunications

CEO update: COVID-19's impact on global telecommunications

Apr 17, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Article
Why strong connectivity is essential for Remote Working

Why strong connectivity is essential for Remote Working

Apr 16, 2020

Businesses need to ensure their connections are stable and trustworthy for an excellent remote working experience

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Article
Voice is the Choice: The Rise of Voice User Interface

Voice is the Choice: The Rise of Voice User Interface

Apr 14, 2020

How are the latest innovations in Voice Technologies impacting the Contact Center space?

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Article
What Is: Latency

What Is: Latency

Feb 27, 2020

What is Latency? Spearline explains how your calls could be affected by this issue.

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Article
What Is: Telephone Echo

What Is: Telephone Echo

Feb 20, 2020

What is Telephone Echo? Spearline explains how your calls could be affected by this issue.

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Video
Do you know the quality on your phone lines?  Spearline Audio Quality Test Explained

Do you know the quality on your phone lines? Spearline Audio Quality Test Explained

Feb 19, 2020

Our whiteboard video explains how the audio quality test can help you identify issues before your customer do.

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Article
What can Audio Quality Management do for Business?

What can Audio Quality Management do for Business?

Feb 07, 2020

Institutions that focus on audio quality management give priority to mission-critical customer communication.

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Article
Top Three Tried and Tested Ways to Improve the Customer Experience

Top Three Tried and Tested Ways to Improve the Customer Experience

Jan 30, 2020

Ensure your customers have the best experience by following these 3 easy steps.

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Article
5 Challenges Your Contact Center Could Be Facing In 2020

5 Challenges Your Contact Center Could Be Facing In 2020

Jan 23, 2020

With Spearline, you can proactively identify these common contact center challenges.

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Article
Case Study: Can Your Customers Always Connect With You?

Case Study: Can Your Customers Always Connect With You?

Jan 16, 2020

That one call could be the make or break moment for them, and you don’t want to let your customers down.

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Article
Proactively prepare your contact center for Black Friday.

Proactively prepare your contact center for Black Friday.

Nov 26, 2019

Black Friday is right around the corner. Ensure your contact center is prepared for one of the busiest days of the year.

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Article
Sound opinions and the PESQ evolution

Sound opinions and the PESQ evolution

Sep 24, 2019

Our global telecommunications industry grew with opinions at the heart of quality management.  

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Article
Mobile matters …. are you testing your numbers across mobile networks?

Mobile matters …. are you testing your numbers across mobile networks?

Jun 20, 2019

It's never been more important to ensure your numbers are working across mobile networks.

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