Q&A with Deborah Carpenter

Where are you from?

I am originally from the top of a mountain in Kilkenny; West Cork is very urban in comparison!


Did you relocate to Skibbereen for your role at Spearline?

Having spent 12 years working in Dublin in roles that involved a lot of overseas travel, I relocated to Skibbereen in September 2019.  Rural living is certainly a change and one that I’m embracing again.


What did you study at college?

I studied psychology and attended Harvard Business School’s High Potentials Leadership Program which was an amazing experience and one that gave me a great foundation for my career. 


How does your education link to your current role?

My education has always directly complimented my corporate roles.  It gave me a great foundation and transferable skills in problem-solving, understanding human behavior and communication which, in a sales environment certainly helps in understanding how we can add value and help customers solve problems. I am able to combine my interest in human behavior and it definitely helps to have an understanding of different types of people and personalities and to have that insight to engage with them in different ways.


What was your role before you joined Spearline?

I was previously Head of Digital at Mediacom and Head of Digital Sales at Communicorp prior to that.


Briefly describe your role at Spearline.

I am Head of Sales for Spearline’s Skibbereen and India teams.  My remit includes everything from setting up and training teams, to identifying companies to partner with to add value to their business, to selling the Spearline solution.


Name a few highlights of relocating to West Cork.

Living by the sea is a new experience for me and one that I am hugely enjoying.  It’s unusual to have the opportunity to work for an innovative tech company here in a rural location.  Typically, you have to compromise between career progression and quality of life; with Spearline you can have both.


What career advice would you give to yourself 10 years ago?

I have two pieces of advice; firstly be determined to reach your goals, but flexible in how you get there, and secondly don’t buy into the ‘fail fast, fail often’ myth, instead iterate to succeed, learn, tweak and adapt to what failures teach you. Spearline’s culture of ‘win or learn’ really embodies this. 


For more, connect with Deborah Carpenter on LinkedIn here.

We think you’ll like these too...


VoIP Quality of Service: The Key to Clear, Reliable Calls

Monitoring VoIP QoS leads to better productivity, improved call quality and enhanced customer experience. Without one, your voice quality is likely to suffer and be less reliable, negatively impacting your customers and employees.

Read More

Intelligent Use of Alerts in Proactive Number Testing

Alerts allow you to take immediate action to resolve problems, ensure compliance, and maintain good customer service. They save you time and energy by automatically delivering notifications to you.

Read More

The Critical Role of Outbound Testing in Call Centre Solutions

If you are providing Contact Centre Solutions you need to have a way of monitoring your network and your partners’ performance to ensure the operability …

Read More

Why Call Quality Matters: Ensuring Clear Communication

Do you ever find yourself struggling to hear clearly during important business calls? If so, you’re not alone! Let me share the most common reasons …

Read More

Not Ready Yet?

Subscribe for updates