Businesses and enterprises, both big and small have had to adapt quickly to the current environment during the global COVID-19 pandemic. Thankfully through the success of digital transformation, companies now have a multitude of ways to adapt, survive and thrive further, with remote working currently the most beneficial.
A useful strategy supported through the use of major technological breakthroughs such as cloud computing, cooperation, and enhanced communication tools, remote working has never been easier. Most companies that embraced this idea before it was compulsory had already seen successes across all levels of the workforce. Higher productivity levels, saving costs, office space, increasing employee satisfaction, and decreasing consumption of fossil fuels, remote working has been proven to be a major step forward.
The importance of an excellent connection
However, with more businesses implementing this strategy, a stronger connection is required. For the remote worker, connection is everything, especially a strong one. Having a secure and stable connection is an important motivator to the remote worker as their interpersonal connections are enabled by the technical connection supporting voice, video and desktop collaboration, with voice being the key to all engagement. Thankfully Spearline can help secure that connection and increase productivity for YOUR business.
Picture this, you have a video conference meeting scheduled after lunch with your team, catching up with everyone only for it to be rudely interrupted by problems like latency, dropped calls, jitter, and packet loss. Workflow is then delayed and more precious time is spent trying to fix the problem. Or even worse, if you are trying to talk with your customers, providing them with essential support, only for them to end up frustrated by not being able to get through correctly and abandoning the call.
That is why it's always best to come prepared. With the best network monitoring and testing tools available, Spearline’s platform can easily warn your business of any potential problems, allowing your remote agents to continue an easy workflow.
Spearline can track and make sure that your network and connections are strong and stable, allowing you to schedule important meetings with teammates and calls with your customers at appropriate times, without any major blows to costs. Saving time, money, effort, and less stress for everyone involved.
Careful monitoring of network communication, availability, and call quality, especially the sound performance of voice and video calls, is essential to support the remote agent. To thrive, you need network management that goes beyond the more conventional norm, no matter the scale of the enterprise. More precisely, you need the monitoring and testing services in-country of Spearline's network. With Spearline, your monitoring EXTENDS beyond the private network and views call pathing from the caller perspective, in-country, as it routes to your business.
New to Spearline?
If you are new to Spearline and would like to find out more about how you can benefit from our platform, we would love to speak to you! Please send us a brief message, and we will be in touch with you shortly.
Spearline is a technology company that proactively tests toll, toll-free, and premium-rate numbers for audio quality and connectivity globally. We support business sectors, such as contact centers, conferencing services, and other applications, in successfully connecting with their customers. If you are interested in benefiting from our platform, .