WHITEPAPER: Assessing vendor performance

An examination of how vendor management techniques and benchmarking can help to improve carrier relationships.
On Wednesday 07 April 2021 by Lorraine Kelleher


In this white paper, we examine the efficiencies and quality improvements that can be achieved through the use of appropriate vendor management techniques. This is critical to ensure that organizations are providing their customers with the optimal experience, increasing brand reputation, employee morale and revenues.

We will examine the increase in the complexity of the global networks, service quality and commonly utilized vendor management systems. We will then present an example of how Spearline customers use the data and benchmarks they are provided with to better manage relationships and improve quality.


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Find out more about Spearline

If you are new to Spearline and would like to find out more about how you can benefit from the platform, we would love to speak with you. Please send us a brief message, and we will be in contact with you shortly. Spearline's platform proactively tests inbound telecommunications services, as well as dial-out. Connectivity and audio quality are monitored on fixed-line, SIP, or mobile networks, globally. Spearline enables organizations to provide uninterrupted services to customers around the world. For further information, or if you have any further questions please get in touch with us.