It's Halloween so I tried to think of a scary title. Trouble is, this one's probably true. Spooky eh?
It's understandable to assume that your company contact numbers are just working. Why wouldn't they be? You're paying for them, so they should work. True.
Do you know how much money do you lose each day because customers cannot speak to you on the phone? In our experience of 50,000 call tests per day, almost 2,000 of them fail. FAIL! That's about 1 in 25 calls. As in, that potential customer calling to buy your product just got a 'busy' tone and went elsewhere. Or the one calling to ask for technical support got so frustrated by not being able to hear the agent they hung up without resolution. Will they buy from you again? Would you?
Contact number failures cost businesses millions every day, and without regular monitoring you have no idea it's happening. Typically this can happen for 4 reasons;
1- Call fails to connect entirely (bad)
2- Call connects, but poor audio quality makes conversation impossible (also bad)
3- IVR takes caller to the wrong place (really bad, depending on where they go)
4- Line transfers to different company entirely (catastrophic if call goes to your competitor and/or a phoneline aimed at a 'mature' audience. Both have actually happened)
There are more ways a call can fail, I think you get the point. In case not, your phone lines are one of your most important assets. They are too important to guess if they are working. And lots of the time they are not.
Some companies see a 17% failure rate they never knew about. What impact would a 17% failure rate have on your business?
Stop guessing. Take action now! We can help.
Please contact email@example.com for a free 7 day trial.
And Happy Halloween!