The Spearline Paradox

Imagine this. You're testing your network and call connectivity, and everything is fine. No issues. You might as well...
On Monday 12 September 2016

Imagine this. You're testing your network and call connectivity, and everything is fine. No issues. You might as well go to the beach.

Or so it seems..

Then a thoughtful customer calls you (the one in a million who'll go out of their way to tell you when something isn't working). They just want to inform you they'll no longer be needing you.  On most of their calls they reach an agent, then experience such poor call quality that they hang up in frustration. The bad news is they're not alone. The good news is this can be fixed!

We call it the Spearline Paradox - the call works, but it doesn't work. That is the call connected customer with agent, but didn't give you the service or revenue you're paying for. Without Spearline's automated platform to generate realtime audio quality scores to the ITU-T PESQ protocol, you'll be completely unaware of such calls. You don't realise how much these issues affect your business and it could be costing you millions!

Don't think this is happening to you? Challenge accepted. Let Spearline do a Proof-of-Concept and benchmark your audio quality across the globe. No more guessing. No more unknown audio quality. We'll even throw in the PoC for no charge if we find your environment is working fine, and there'd be no value in regular collaboration. No foal no fee as they say in the equestrian world.

The Spearline Paradox - how much is it costing you?

To find out please contact matthew.avery@spearline.com