Stay Proactive With Spearline.

Ensuring your customers have an excellent call experience.
On Thursday 30 July 2020 by Josh O'Farrell

Telecommunications professionals have a strong respect for the complexity of network services used around the globe. Many invest a lot of time and resources to ensure that their networks have the requisite capabilities to manage faults and downtime, but others lack knowledge about the exact directions their calls follow outside of their own infrastructure, and the audio quality of the calls their users experience.

The Spearline platform tests call-routes in real-time, as your customer experiences them. Spearline’s in-country servers replicate the customer dial path. We can test the connection of the call, as well as the call's audio quality. We use tools that focus on audio characteristics such as audio sharpness, distortions, background noise, call volume, and clipping. Through our testing, we generate an International Telecommunication Union (ITU) industry-standard PESQ (perceptual evaluation of speech quality) score, which is an objective score of audio quality rather than more subjective opinion-based scoring. You may be surprised to learn that at least 1 in 25 calls fail to connect or have customer-impacting quality issues.

Unlike other testing tools, we analyze audio quality right across the whole network from point of origin to termination. We test on-net and off-net call routing, with or without intermediate carriers, as calls transit countries and regulatory zones. With an accumulated body of data for each country, for both toll and toll-free services, your service performance can be objectively benchmarked.

Spearline can help you to manage your brand reputation by ensuring that your customers always have an excellent call experience. If there’s a problem with your call, you will be the first to know. Not only can Spearline identify issues which could potentially impact your customers, but it can also provide the insights that you need to optimize and drive improvements in your customer interactions.

Be sure to find out more with our explainer video here. 

 

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Spearline provides an early identification system, supporting a stronger network, generating satisfied customers, thus producing more revenue for your business. For further information, or if you have any further questions, please get in touch with us. Start testing your numbers today! Sign up now to get a free trial of the Spearline Platform.

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