CIO Applications Europe has recognised Spearline as one of the Top 10 Contact Center Consulting/Services Companies 2019. The annual list of companies is selected by a panel of experts and members of CIO Applications Europe's editorial board to recognise and promote technology entrepreneurship.
Speaking about the accolade, Matthew Lawlor, Co-Founder and Chief Technical Officer (CTO) at Spearline said: “Many organisations are unaware that customer calls are failing to reach them due to several issues, such as lack of connectivity, audio quality issues, dropped calls, or problems with their DTMF and IVR functionalities. As a result, network problems remain undiscovered. That’s where we come in. Multinationals around the world trust us to optimise their customers’ telecoms experience. We enable organisations to provide uninterrupted services to customers and avoid lost opportunities. To be recognised by CIO Applications Europe allows us to raise greater awareness of this crucial problem solver for contact centers.”
“We are glad to announce Spearline as one among the “Top 10 Contact Center Consulting/Services Companies 2019”. Spearline has been a leading player that contributes to call quality and customer satisfaction through its exceptional platform. We are pleased to recognise Spearline for its prudential services that focus on protecting the brand reputation to meet its customer requirements,” said Joe Phillip, Managing Editor of CIO Applications Europe.
Spearline is a technology company that proactively monitors phone numbers for connectivity and audio quality globally. It works with large enterprises across diverse sectors, such as financial, pharmaceutical, travel and retail multinationals. The company has conducted millions of test calls worldwide, resulting in billions of data-points. It has global coverage and operates a 24 hours per day, 365 days per year support service for its customers internationally.
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