Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

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Talk to me:  UC, UCaaS, CPaaS, CCaaS

Talk to me: UC, UCaaS, CPaaS, CCaaS

Oct 17, 2019

Like many things linked to technology, the communications landscape is constantly evolving.

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Article
Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Spearline Podcast | Episode 3: Why you should be developing solutions with customers in mind

Oct 16, 2019

This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.

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Article
Common Online Conferencing Problems

Common Online Conferencing Problems

Oct 10, 2019

Problems can be encountered at different stages of a conference call. It’s best to be prepared and know what’s ahead

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Article
Spearline’s JJ Barry talks about customer engagement and being world leaders in CSAT and NPS

Spearline’s JJ Barry talks about customer engagement and being world leaders in CSAT and NPS

Oct 09, 2019

An interview with JJ Barry, Customer Engagement Manager at Spearline.

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Article
Spearline’s Automated Number Test Campaign: 10 Years Strong

Spearline’s Automated Number Test Campaign: 10 Years Strong

Oct 08, 2019

Celebrating a decade of number testing at Spearline

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Article
67 countries and counting... Kenya joins Spearline fixed line testing

67 countries and counting... Kenya joins Spearline fixed line testing

Oct 07, 2019

Spearline has secured a certified fixed line in Kenya and is available for immediate testing.

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Article
A day in the life of our CTO who developed a platform to monitor audio quality and connectivity globally

A day in the life of our CTO who developed a platform to monitor audio quality and connectivity globally

Oct 03, 2019

An interview with Spearline's Co-Founder and CTO Matthew Lawlor

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Article
Happy CX Day 2019!

Happy CX Day 2019!

Oct 01, 2019

CX Day celebrates the professionals and companies that make great customer experiences happen.

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Article
Spearline Podcast | Episode 2: Customer focus and CX Day

Spearline Podcast | Episode 2: Customer focus and CX Day

Oct 01, 2019

In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.

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Article
How the Contact Centre industry has changed over the past five years

How the Contact Centre industry has changed over the past five years

Sep 26, 2019

To celebrate Engineer's Day 2019 in India, Orla Clancy interviewed Prashant Sharma, Country Manager at Spearline.

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Article
Sound opinions and the PESQ evolution

Sound opinions and the PESQ evolution

Sep 24, 2019

Our global telecommunications industry grew with opinions at the heart of quality management.  

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Article
The Promise of UIFN

The Promise of UIFN

Sep 18, 2019

The Universal Freephone / UIFN concept, while intriguing, does not seem to deliver on promise.

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