Proactively supporting our customers during unprecedented times.

At Spearline we try to be proactive rather than reactive and that's what we're helping our customers to do as well.
On Tuesday 25 August 2020 by Kevin Buckley

As the summer of 2020 comes to a close, moving into the winter months, I have been reflecting on the progress Spearline has made since I co-founded it alongside my college friend and now business partner, Matthew Lawlor, Chief Technical Officer (CTO), back in 2003. This year has seen many challenges and changes, for our communities, our industry, and our business.

With so many businesses affected by COVID-19, our Spearline teams have been busy supporting our customers. We have been highly successful in helping our customers ensure their telecommunications networks connect them with their markets and support good business conversations. At Spearline we try to be proactive rather than reactive and that's what we're helping our customers to do as well. 

We have been described as ahead of our time.  The product we developed - and continue to further evolve in response to customer needs and addresses a gap in the telecommunications industry for global telephony testing from the in-country perspective. Testing phone numbers for connectivity and audio quality is not something you read or hear about every day. This doesn’t come without its challenges, which makes our milestones all the more significant. Currently, we have servers in 71 countries worldwide and this number is constantly increasing.

 

New call-to-action

 

Through our testing, we generate an International Telecommunication Union (ITU) industry-standard PESQ (perceptual evaluation of speech quality) score, which is an objective score of audio quality rather than more subjective opinion-based scoring. You may be surprised to learn that at least 1 in 25 calls fail to connect or have customer-impacting quality issues.

Unlike other testing tools, we analyze audio quality right across the whole network from point of origin to termination. We test on-net and off-net call routing, with or without intermediate carriers, as calls transit countries and regulatory zones. With an accumulated body of data for each country, for both toll and toll-free services, your service performance can be objectively benchmarked. Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services. Spearline is cloud based , which means no physical infrastructure is required at your end, and provides worldwide coverage with a presence in over 70 countries.

We continue to always make it easier for telecommunication teams to focus on proactive work, investing more time implementing innovative services rather than handling tickets. Let Spearline manage this side of the business, enabling you to focus on what's important, looking after your people and customers.
 

Find out more 
To find more about the range of test types we have available that can monitor your numbers for connectivity and audio quality, please check out our test types page
New to Spearline?
Spearline is the leading network intelligence company in the telecommunications industry. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. If you are interested in benefiting from our platform, please get in touch with us.

Customer Contact Central