As part of Spearline continuing expansion, we have recently recruited Jo Cannon in the role of Head of Customer Experience to manage and coordinate the processes supporting our full range of products and services, including project planning, initial integrations, launches and ongoing operational issues.
Jo's role will be to liaise between our internal account teams and external customer base in tracking, overseeing and organising every interaction between our customers and Spearline throughout the customer lifecycle. She will continuously develop processes to optimise the quality of our customer interactions from the customer's perspective, and strive to build strong customer relations whilst acting as a ‘Customer Experience Ambassador’ within Spearline to promote and ingrain the importance of the customer experience into the way we work.
Jo has many years experience in IT Service Management and Customer Service across multiple industries in both the UK and Ireland. She is ITIL and Project Management certified and has a wealth of experience in IT Service Management, Customer Service and Service Transition from an Operational, Managed Service and Consultancy perspective.
Outside work Jo has a keen interest in Crossfit / Adventure racing and anything else that helps keeps her & her young family fit and healthy.