Customer Contact Expo 2016

We will be attending Customer Contact Expo on 28th – 29th Sept 2016 in the Olympia London at Stand: C1110
On Tuesday 06 September 2016 by Fiona Dixon

The Spearline team will be attending Customer Contact Expo on 28th – 29th Sept 2016 in the Olympia London at Stand: C1110.

We will be demonstrating our industry leading, call centre toll and toll-free number testing platform. Our in country global tests pro-actively monitor your numbers for outages and automatically measure audio quality using a global industry standard. Our tests help reduce and manage the number of overall failed calls to your toll and toll free numbers worldwide. We pinpoint where the failures occur and help you to manage fixes. We also measure the audio quality of your calls and alert you to poor quality affecting your customers.

Contact us at sales@spearline.com to learn more.

Improve your customer experience and contact centre performance at Customer Contact Expo from 28/29 Sept 2016.

200 speakers, 15 theatres and 100's of Contact Centre and Customer Service Exhibitors. All free.

Click here to register

Customer Contact Expo is set to deliver a programme which brings experts together from the UK’s leading contact centres, sharing advice about how they are dealing with a year of change.

Hot topics this year include how contact centres are evolving with the introduction of Chatbots, Artifical Intelligence and digital self-service; while at the same time improving employee engagement and creating a culture of customer service.

The Customer Contact Expo Conference Programme helps you to drive customer experience in your contact centre through a mixture of case studies, debates, interactive sessions and best practice guidance.

Spread across two theatres, one keynote arena and three solutions theatres, the Customer Contact Expo will help you to address a range of challenges including; optimising your staff planning, improving customer satisfaction and leading a team of homeworkers.

Themes covered in the Conference Programme include…

Technology - Optimise your existing technology and plan for the next generation as we tackle the challenges of the current contact centre and the future.

People - Motivate your team, effectively resource each channel and optimise agent performance whether they’re working from your contact centre or at home.

Insight and analytics - Manage and protect your customer data to drive customer satisfaction and data-driven business decisions.

Customer Experience - Improve the experience of your customers at any point in the journey to drive customer acquisition and retention.

 

For a full list of exhibitors Click Here