COVID-19 impacts international telecoms as audio quality falls by 7.2% in China and 12% in South Korea

Research on the impact of COVID-19 on international telecommunications has been released by Spearline.
On Tuesday 03 March 2020 by Orla Clancy

PRESS RELEASE - February 28, 2020


Research on the impact of COVID-19 on international telecommunications has been released by Spearline, a technology company that monitors international phone numbers for connectivity and audio quality. 


Spearline’s aggregate platform data provides insights into how networks are performing.  To date, China saw a 7.2% drop in audio quality in late January, while South Korea had a noted increase in connection issues and a 12% decrease in audio quality in late February.


Speaking about the findings, Kevin Buckley, co-founder and CEO at Spearline said: “Since late January, the decrease in China’s audio quality has stabilised with no further impact detected, however a 12% drop within a two week period in South Korea is massive.  Last week, Italy emerged as an area of concern and we are monitoring any changes in audio quality there closely.”


“Carrier engineers are unable to access key sites for repair due to restricted movement.  Businesses are altering work patterns, imposing travel freezes and staff are working remotely from home offices.  This new mass dynamic shifts the demand on local and national telecoms networks, impacting international telecoms services as a whole.” continued Mr Buckley.


Spearline has servers in over 70 countries, covers 89% of GDP and reaches 90% of landlines globally.  It has conducted millions of test calls worldwide, resulting in billions of data-points. Spearline operates a support service 24 hours per day, 365 days per year for its customers internationally. 


- ENDS -


For further information or to arrange an interview with Kevin Buckley, contact Orla Clancy, senior corporate communications manager at Spearline. Ph.: +353 (0)87 938 8882. E: