Until 2009, contact centers and other organizations had to rely on relatives abroad or backpackers to ring their overseas numbers to make sure they were working and that the line was of sufficient quality to hold a conversation. This was far from a foolproof system, so a cloud-based SaaS solution was developed by Spearline for multinational organizations.
Today, contact centers can check that their numbers are operating in 70 countries and this number is constantly growing. What this means is that you can reach 90% of landlines and 89% of GDP worldwide to achieve superior audio quality. How? Spearline will test the numbers on your behalf or you can do so directly using the self-service platform. This will enable you to see everything that is happening on your telecoms infrastructure and overcome blind spots.
Based on the insights and data received from the number tests, you can mitigate connectivity issues before they are customer-impacting for your contact center. In turn, this leads to greater customer experience and brand reputation, amongst other benefits.
A market leader in audio analysis and audio quality measurement, Spearline continues to expand its platform in response to global customer requirements.