CEO update: COVID-19's continued impact on global telecommunications

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
On Friday 03 April 2020 by Kevin Buckley

Telecommunications infrastructure continues to adjust to changing demands as the Covid-19 impact changes geographically and intensifies in key epicenter areas. Spearline’s number testing data shows greater inconsistencies in service quality, with issues seen on both inbound and outbound services, as well as on both fixed line and mobile/GSM infrastructure.  


Executive summary

The US now has the highest number of Covid-19 cases in the world. While some mild telecommunications service variations have been noted, overall, service quality is holding for both connection rates and audio quality.

In Canada, connection rates remain stable with an average failure rate of 0.12% in March. While quality dipped in mid-February, recent performance is good, though with some variability noted.

In the UK, some variations with connection rates were noted but they are now stabilizing and we continue to keep a close eye on any dips. Quality levels remain strong with some very mild degradation seen in March

Spain and Italy are still the two worst affected countries in Europe. As circumstances in Spain become more challenging, the network performance remains remarkably solid, with only a small dip in connection rate in recent days. In Italy, connection rates continue to fluctuate in response to the pressures which communications infrastructure is experiencing. The failure rate has reduced in the last week and perhaps stability will then be restored.

France saw some drastic swings to connection rates in mid-March which seem to have faded with recent days showing less than 1% failures. Audio quality dipped in the last week, though is continuing at acceptable levels

Israel saw performance degrading in late March with failure rates of 3.5%. Declining audio quality with greater variation was also noted in March with a differential of 13.6% seen from high to low.

A number of our customers are still experiencing issues in South America (Mexico, Colombia, Chile and Brazil) at the start of business hours. 
 

In the US there have been some mild telecommunications service variations noted, but overall, service quality is holding for both connection rates and audio quality.




In CANADA, connection rates remain good with an average failure rate of 0.12% in March. While quality dipped in mid-February, recent performance is good, though some variability noted.




In the UK, connection rates are stabilizing though minor variations are noted. Quality levels remain strong with some very mild degradation seen in March.





In SPAIN network performance remains remarkably solid, with only a small dip in connection rates in recent days. Audio quality has remained reasonably strong in the face of changing network demands.




 

In ITALY, where case counts have grown beyond the 100,000 mark, connection rates fluctuate in response to the pressures which communications infrastructure is experiencing. The failure rate has reduced in the last week and perhaps stability will be restored. Audio quality has stabilized at a lower-than-historical level in the last two weeks and communications are reasonable. 

* Please note, the connection rate scale for Italy starts at 80 to highlight how low rates have fallen.




 

Other countries affected by Covid-19 that are showing signs of connection failures and audio quality degradation are included in the table below.

* Data as of 31 March 2020



 

We want to reassure you that Spearline has business continuity plans in place that will ensure we continue to monitor your phone lines and test your numbers.

As always, if there is anything that we can help you with, please do not hesitate to reply to me on this email - we welcome your feedback.
lternatively, please contact your trusted Customer Engagement Manager, our 24/7 support team by email support@spearline.com, or phone +353 28 51460.