Case Study: Arkadin Conference Testing with Spearline

Find out how Arkadin reduced call failure issues by 85% in just two months with Spearline
On Thursday 27 April 2017 by Orla Cahalane
"A Quality Confidence Metric our Customers can rely on" - Arkadin

Arkadin is one of the largest and fastest growing collaboration service providers in the world. It offers a wide range of conference-related solutions, covering audio, web, video conferencing and unified communication services.

Arkadin serves approximately 37,000 customers in 32 countries, including France, Germany, the UK, USA, Australia, China, Singapore and Japan.

With conference call numbers in 31 countries worldwide, Arkadin use Spearline Automated Conference Testing to test the audio quality and connectivity of these Toll and Toll Free numbers daily.

                                                                                    

Within the first two months of testing with Spearline, Arkadin saw an 85% decrease in call failure issues. There was an overall audio quality improvement of 5.7% increase over the first 6 months of testing!

Read the full case study to find out how this was achieved through Spearline Testing.