Call Centre Week 2016

Come and meet Spearline at Call Centre Week at Booth #1325 and reduce call failures and improve audio quality
On Monday 13 June 2016 by Fiona Dixon

Call Centre Week 2016>Call Centre Week (CCW) - Las Vegas June 27th to July 1st

 

The Spearline team will attend Call Centre Week from 27th June to July 1st at The Mirage, Las Vegas, Nevada. CCW is the world’s largest call center conference and exhibition and is now in its 17th year. Our team will be demonstrating our industry leading, call center toll and toll-free number testing at Booth #1325. Our in country global tests pro-actively monitor your numbers for outages and automatically measure audio quality using a global industry standard. Our tests help reduce and manage the number of overall failed calls to your toll and toll free numbers worldwide. We pinpoint where the failures occur and help you to manage fixes. We also measure the audio quality of your calls and alert you to poor quality affecting your customers.

Our tests can be scheduled automatically or can be manually launched from our easy to use testing platform with real time alerts generated for poor quality audio or outages and connection problems. The results from your call center numbers can be benchmarked against millions of other tests carried out by us for our other call centre customers. That way you know how your quality rates against your competitors in every different market. The tests can be used to provision new numbers and the tests work both inbound and outbound.

To request a demo or schedule a meeting email: sales@spearline.com or phone: + 353 28 51460


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