Role of Service Delivery Manager

The SDM is your point of contact for all matters relating to set-up, testing, reporting, fault finding and diagnosis
On Monday 15 December 2014 by Kevin Buckley

Spearline offer customers a fully managed testing service using our Service Delivery Manager (SDM) product. The SDM takes you through the entire testing process from first engagement through to live testing and delivery of reports and ongoing support and diagnosis.

 

The SDM is your point of contact for all matters relating to set-up, testing, reporting, fault finding and diagnosis. This means you concentrate on your business and we ensure you have quality testing tools to monitor your international toll and toll-free numbers 24 hours a day 7 days a week.

 

Benefits of having an SDM on site

​​Outsource all investigation to Service Delivery Manager - allows client company to focus on other tasks.

Experienced resource who can interact and communicate across all client departments

Ensures your monitoring is not interrupted and avoids downtime.

Has direct access to the Corp network so all necessary information is accessible and the SDM can report directly into client tools/systems.

We provide a no obligation free trial period including support for our testing products to see which one suits your needs best. Contact us today and get testing.