2017 Year in Review

The past twelve months have been busy here at Spearline.
On Tuesday 23 January 2018 by Orla Cahalane









We upgraded our platform from V4 to V5. This was a major program with a resultant upgrade in performance, functionality and outputs. The look and feel changed, providing users with more control and simplicity in managing campaigns and numbers. This created a stepped approach with the ability to filter and add standard elements such as time groups and numbers.

This new platform became the perfect vehicle to combine both our automated and manual testing products. It accommodated the replacement of uDial with not just a new look and feel but an upgrade to WebRTC allowing vastly reduced latency and the ability to navigate IVRs with speech recognition.

We added mobile routes and with it increased our country coverage to 63 countries worldwide. This one stop platform allows manual tests to be automated at the click of a button, allowing you to test frequently failing numbers as identified by your team.

2017 has also seen us double our unmatched database of tests from which we benchmark our customers’ call quality. We have completed over 50 million tests to date. To end the year, we took on board customer feedback and segregated the Roles and Rights of users, enhancing the admin capability of your management to Full Access, Manual only and Reporting Access - putting the right capability in the right hands. Currently, we are busy rolling out V5.1 of the Spearline Platform, which contains new features to give our customers even greater control over their testing experience.

Our success hasn't gone unnoticed: We were delighted to have ranked for the 2nd time in the Deloitte Technology Fast 500 EMEA awards . The awards recognise the 500 technology companies across EMEA that achieved the fastest rates of revenue growth during the past four years. In November we ranked 12th in the Deloitte Technology Fast 50 awards, which measure the fastest growing technology companies in Ireland. This was our 4th successive year making the Deloitte Fast 50 list.

We were also thrilled to have won the Innovation of the year category at the Software Industry Awards. This award recognises our commitment to innovation and the investment we've made into research and development and staff over the last few years.

Spearline is Honoured to be a Finalist in the Cork Chamber Company of the Year Awards 2018. Winners will be revealed at the Cork Chamber Annual Dinner on Friday February 2nd. Kevin Buckley, CEO commented that ‘’2017 was an incredible year of growth for Spearline and we are thrilled to see our hard work acknowledged by the local business community in Cork’’ 2018 will see us build on this momentum.

We will focus on broadening the suite of bespoke services we provide to our expanding customer base. We are committed to increasing the number of countries in which we provide in-country Toll and Toll Free testing and extending our mobile-testing capabilities to even more countries. This past year we saw an exceptional increase in the number of countries we test from and expect Spearline's global infrastructure to continue to grow in the coming year.

We are so thankful to our great team and their tremendous work last year, it’s the team’s hard work and commitment to excellence that has made our success possible. To our valued customers, both long-term and more recent, we would like to express our sincerest gratitude for your continuing support. It has been a pleasure to work with you to find the right solutions for your business challenges.

We would like to wish you and your families a healthy, happy and successful 2018.