Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

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A day in the life of our CTO who developed a platform to monitor audio quality and connectivity globally

A day in the life of our CTO who developed a platform to monitor audio quality and connectivity globally

Oct 03, 2019

An interview with Spearline's Co-Founder and CTO Matthew Lawlor

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Article
Happy CX Day 2019!

Happy CX Day 2019!

Oct 01, 2019

CX Day celebrates the professionals and companies that make great customer experiences happen.

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Article
Spearline Podcast | Episode 2: Customer focus and CX Day

Spearline Podcast | Episode 2: Customer focus and CX Day

Oct 01, 2019

In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.

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Article
How the Contact Centre industry has changed over the past five years

How the Contact Centre industry has changed over the past five years

Sep 26, 2019

To celebrate Engineer's Day 2019 in India, Orla Clancy interviewed Prashant Sharma, Country Manager at Spearline.

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Article
Sound opinions and the PESQ evolution

Sound opinions and the PESQ evolution

Sep 24, 2019

Our global telecommunications industry grew with opinions at the heart of quality management.  

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Article
The Promise of UIFN

The Promise of UIFN

Sep 18, 2019

The Universal Freephone / UIFN concept, while intriguing, does not seem to deliver on promise.

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