Why the world’s leading brands are prioritizing in-country number testing?
Jun 18, 2019
In-country number testing replicates your global customers’ experience of dialing your number.
The Power of Voice Analytics
Jun 13, 2019
Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered.
Proactively detect issues with your telecoms carrier ..… before a customer is impacted
Jun 05, 2019
If you have a global customer support number and that number goes down, how do you know?
Are you measuring the performance of your outsourced call center agents?
Jun 04, 2019
Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth.
Teleworking is happening and it’s changing the employment landscape
May 30, 2019
Remote Agent - Teleworking and Quality of Experience
Why latency matters for business VoIP calls?
May 21, 2019
Could latency be costing your business losses in revenue? Read our latest blog post to find out more.