Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

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How contact centres monitor their telecoms networks to reduce customer churn

How contact centres monitor their telecoms networks to reduce customer churn

Oct 31, 2019

Contact centres face issues like latency and jitter every day without even knowing it’s happening.

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Article
Spearline Podcast | Episode 4: Development and Artificial Intelligence

Spearline Podcast | Episode 4: Development and Artificial Intelligence

Oct 30, 2019

This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I.

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Article
A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally

A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally

Oct 29, 2019

An interview with Patrick Lynch, Service Reliability Engineer at Spearline

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Article
Celebrating Diwali at Spearline

Celebrating Diwali at Spearline

Oct 25, 2019

Diwali, the 5 day festival of lights, is being celebrated here in Skibbereen!

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Article
The importance of motivating your Call Center agents

The importance of motivating your Call Center agents

Oct 24, 2019

Spearline supports wellbeing at work by offering safe strategies for looking after your agents

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Article
Managing CX - Hidden downtime and blind spots

Managing CX - Hidden downtime and blind spots

Oct 22, 2019

Surprises can be fantastic and energizing, but for IT professionals not so.

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