How contact centres monitor their telecoms networks to reduce customer churn
Oct 31, 2019
Contact centres face issues like latency and jitter every day without even knowing it’s happening.
Spearline Podcast | Episode 4: Development and Artificial Intelligence
Oct 30, 2019
This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I.
A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally
Oct 29, 2019
An interview with Patrick Lynch, Service Reliability Engineer at Spearline
Celebrating Diwali at Spearline
Oct 25, 2019
Diwali, the 5 day festival of lights, is being celebrated here in Skibbereen!
The importance of motivating your Call Center agents
Oct 24, 2019
Spearline supports wellbeing at work by offering safe strategies for looking after your agents
Managing CX - Hidden downtime and blind spots
Oct 22, 2019
Surprises can be fantastic and energizing, but for IT professionals not so.