Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

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Spearline Podcast | Episode 2: Customer focus and CX Day

Spearline Podcast | Episode 2: Customer focus and CX Day

Oct 01, 2019

In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.

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How the Contact Centre industry has changed over the past five years

How the Contact Centre industry has changed over the past five years

Sep 26, 2019

To celebrate Engineer's Day 2019 in India, Orla Clancy interviewed Prashant Sharma, Country Manager at Spearline.

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Sound opinions and the PESQ evolution

Sound opinions and the PESQ evolution

Sep 24, 2019

Our global telecommunications industry grew with opinions at the heart of quality management.  

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The Promise of UIFN

The Promise of UIFN

Sep 18, 2019

The Universal Freephone / UIFN concept, while intriguing, does not seem to deliver on promise.

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Sparking off the Spearline Summit 2019

Sparking off the Spearline Summit 2019

Sep 17, 2019

Exciting times ahead for Spearline as the 2019 Summit gets underway in Skibbereen.

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Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company

Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company

Sep 11, 2019

Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO.

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